First of all, the money box problem.

1. The cash register won't open or close.

This phenomenon is also the most common. The reason may be that in the process of collecting money from the cash register, the money slipped into the back of the drawer of the cash register, causing the hook of the cash register to get stuck, and then the cash register could not be closed. What we have to do at this time is to open the drawer and take out the stuck banknotes.

2. The cash register won't open.

A. After clicking checkout at the cashier software front desk, the cashier box will pop up under normal circumstances. If the cashbox doesn't pop up but there is noise, check whether the cashbox guide rail is deformed or something hard is stuck.

B. In this case, the cashbox won't pop up and there is no noise. At this time, we need to check whether the interface connected to the printer is connected correctly. If the connection is normal, check whether the printer prints normally. If the printer can be used normally, the cashbox still won't pop up. There should be something wrong with the cashbox relay at this time.

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It is difficult to go back after the cash register is opened.

First, check whether the foam in the cash register has been taken out. If the foam has been taken out, check whether the lock of the cash register has fallen off or whether the guide rail of the cash register is deformed. This situation is relatively rare.

The cash box won't pop up, but it will make noise.

Please check if it is stuck.

5. The cashbox won't pop up, but there is no sound.

Please check whether the cashbox port on the printer is connected correctly. If yes, whether the printer is printing normally. If it can't be played on other computers, it is preliminarily concluded that there is something wrong with the till relay.

Second, the printer problem.

1, print blurred

Please clean the print head with alcohol after power failure, and check whether the paper pressing lever is pressed down.

2. There is a click when printing, and the printed words are horizontal.

The print head gear is worn.

3, print garbled code

Please check whether the driver is installed properly. If it used to be normal, but this problem suddenly appears, it may be that there is something wrong with the printer's font.

4. The printer is not responding

Please check whether the print line is connected correctly and whether the red light is on.

Third, the customer display screen.

1. Do not display the customer display screen.

Please check whether the power cord is connected correctly.

2. The customer's display screen can't receive the signal.

After the signal line is connected, check whether the options set by the software correspond.

Fourth, the scanner

1. The scanner can scan, but the keyboard is not responding.

If the keyboard is normal; Or the computer will beep after scanning; There is something wrong with the scanning line.

2. The scanner did not enter after scanning.

Please scan the "Enter Barcode" in the instruction manual.

3. The sound is normal when scanning, but there is no content.

Please reset the factory values.

There is only a little light when scanning.

Bald failure.

V. Cashier

1, the machine can't be turned on without a monitor.

Please check whether the power supply is energized; When the machine is turned on, the host computer responds, but the display does not display. When the power indicator is on, check whether the signal line of the monitor is plugged in properly.

2. The machine will beep when it is turned on.

Poor contact of memory stick.

3. The boot black screen has English display, but it can't enter the operating system.

Unable to check the hard disk, COMS settings are incorrect.

4. When entering the operating system, English file prompts will appear.

The startup file of the operating system is corrupted. Please repair the windows operating system.