A letter of apology for the incident of Haidilao hot pot Beijing Jinsong store and Beijing Sun Palace store:
Earlier reports:
Media unannounced visit to Haidilao: rats climbed into the food cupboards and the hot pot leaky spoons to dig out the sewer
Rats were scurrying around in the back kitchen floor, the cleaning of the Dustpan and cutlery in the same pool mixed washing, with customers using the hot pot leakage spoon to pull out the drain ...... Haidilao as a large cross-provincial catering brand hot pot restaurant with more than 100 directly-managed restaurants around the world, the reporter in the Haidilao two stores unannounced visit for nearly four months to see is the situation as described above.
Unannounced visit to the Haidilao Jinsong store
Back kitchen rats climbed into the food cabinets
Early in May of this year, the reporter entered the Haidilao Jinsong store after an interview and entry training. The first day of employment, the reporter in the back of the kitchen wash cups found traces of rats. The next few days, the reporter successively in the back of the Jinsong store in the sea fish ingredients room, food room, fruit room, dishwashing room, wash cups and other places are found in the traces of rats. Some rats would crawl into the cabinets containing food.
In the nearly two months of unannounced visits to Haidilao Jinsong store, Haidilao Jinsong store asked a rat removal company to clean up the rats once, but within a few days, the rats appeared again.
May 29, 2017, 3:26 a.m., the reporter photographed the rats in the preliminary processing room of Haidilao Jinsong store.
Broom, dustpan and rags are washed along with the dishes
When the dishwashing room isn't particularly busy, the staff will clean and wash the dishes at the same time. The brooms and dustpans used to sweep floors, walls and drains are also used to clean dishwashers and lockers.
When cleaning is complete, staff dustpans and rags are placed in the sink to be washed and brooms are placed on top of the dishwasher conveyor belt to drain.
When a reporter thought this was inappropriate and suggested to the dishwashing room staff when not mixing tools and utensils, the staff told the reporter this, "Just do your own thing."
Photographed at 5:31 a.m. on May 26, 2017, washing the dustpan in the dishwashing sink
A layer of grease inside the dishwasher
Haidianlao Jinsong store's dishwasher cleans the plates using high-temperature disinfection, and the dishwasher, though opened for cleaning every day, only cleans the surface layer, and does not get rid of the grease inside. "Look at the oil stained on the top, and can not be cleaned, can stink people to death, you climb inside and smell, the smell can be big." The staff who is cleaning the surface of the dishwasher complained to the reporter.
The reporter wanted to take a deeper look inside the dishwasher, opened the chassis cover of the dishwasher at 7:00 a.m. on June 18, 2017, and could see that one side of the conveyor belt was stained with grease and emitted a rotten stench. The inner wall of the dishwasher was stained with grease and rotten food residue, and the reservoir inside the dishwasher was full of yellow sewage. The reporter put the dishwasher cistern water drainage found that the cistern wall is full of grease, with the hand can be scraped off a thick layer. The cistern can also clearly see some of the falling dishes, which have long been covered with grease.
Photographed in the dishwashing room at 4:20 a.m. on June 18, 2017, the dishwasher cistern is covered in grease and food residue, and the outlines of the dishes that fell into the cistern can be seen vaguely as they are covered in grease.
An unannounced visit to Haidilao's Sun Palace store
Hot pot funnel used as a tool to pull out sewer waste
The reporter entered Haidilao's Sun Palace store at the end of July 2017 to work on the store's dishwashing process, which is roughly the same as that of the Haidilao's Jinsong store, and the grease-stained transfer box is not cleaned. not cleaned, and dishwashing sink cleaned dinner plate together into the dishwasher. There are clear yellow water stains on the plates coming out of the dishwasher. The dishwasher has a big internal cleaning, which only happens about once every two or three months.
Nearing the end of the day, members of the backroom crews began cleaning up to do their finishing touches. The backroom sewer line was clogged, and the batch house crew opened the baffle on the sewer line to clear the clogged trash and debris.
The cleaning tools they used were the same spoons that customers use to eat hot pot, which are taken from the hot pots that customers have just eaten. The staff in the ingredient room also used spoons to remove debris stuck to the bottom of the baffle. The back room aisle people come and go, not a single employee to come forward to express dissatisfaction, even the back room manager just looked and then turned away. The reporter talked to the employee next to the reporter was told that this is nothing to make a fuss about.
The spoons are put into the pots and pans that hold the dishes after they are used.
Related regulations
According to Chapter 4 of the Chinese People's Republic of China Food Safety Law, food production and operation should comply with food safety standards, with the production and operation of food varieties, the number of food processing, packaging, storage and other food raw materials handling and food processing, packaging, storage and other places, to maintain the environment of the place is clean and tidy, and to maintain the environment with toxic and harmful places and other sources of pollution. Harmful places and other sources of pollution to maintain a prescribed distance.
According to another, Article 33, paragraph 2, with the production and operation of food should be appropriate disinfection, washing, dust, fly, rodent, insect, washing, etc., as well as treatment of waste water, storage of garbage and waste equipment or facilities.
The response was pretty timely, but it's only right to get to the root of the problem.