This service model not only reflects Haidilao's emphasis on customer experience, but also shows the professionalism of its service team. During the booking process, Haidilao employees will know the customer's needs in advance, and provide detailed menus and ordering options to ensure that customers can enjoy intimate service.
When dining in the store, the staff will take care of the customers silently, minimize the interruption and let the customers enjoy the food and meal time. This silent service mode makes customers feel Haidilao's persistence and dedication to service.