Chapter 1

Time flies and the new year is coming, which means that it has been a year since I took over the job of the canteen manager of the vocational school. The vocational school canteen, as a collective canteen, is responsible for the dining tasks of employees of the property branch employee training department, Duojing Tianyi Company and other units, as well as meals for employee training classes, meals for small and medium-sized company meetings, and meals for company events. Since I took over this job, with the care and support of the unit leaders and the efforts of all canteen staff, I have been pursuing the goal of high-quality dining service and high-quality dining environment, so that every employee can eat comfortably, eat with confidence, and eat with satisfaction. There have been obvious results. A year has passed and a new beginning and new challenges are coming. In order to complete the employee dining task more perfectly in XX, I summarized the results and deficiencies of the work in XX.

Work achievements in 20xx:

(1) After handing over the canteen of the head office, the current school canteen was reorganized, overcoming the unclear division of labor and personal work of transferred employees when they first took over the new job. Chaos, employee dining satisfaction problem decreases.

(2) Regarding the deficiencies in dining service and dining dish issues raised by employees, regular meetings will be held in the canteen to announce and detail the responsibilities of each person.

(3) Conduct knowledge training on food safety regulations, laws and industry standards for all employees in accordance with leadership instructions.

(4) Closely focus on the canteen’s purchase channels, and strictly require purchased items to have food hygiene license inspection and quarantine certificates from relevant departments.

(5) The tableware used by employees must be disinfected after meals, and the processing room, dish table, cooking room, and noodle room should be designated with designated sanitizers, and all employees should participate in regular canteen cleaning.

(6) Focusing on the principle of "reducing costs and maintaining quality", we will save incidental expenses on the premise that everyone is satisfied with the food. Lead all canteen workers to develop a good habit of saving invitations and launch a competition to save water and electricity.

(7) Successfully completed the company’s reception tasks, including: Property Branch Staff Representative Conference; Jian’an Branch Staff Representative Conference; Singing Competition to Praise the Party’s Grace; Harmony Cup Cooking Competition; Large and Small Employees The training course lasted ().

(8) Mobilize the work enthusiasm of all canteen employees, complete the reception tasks during the heavy-duty dining training class and there are no holidays, and win the recognition of the training class staff.

(9) In order to diversify the canteen’s dishes after winter and avoid monotonous repetition, during the autumn vegetable reserve period, employees were organized to pickle various pickles and reserve: white radish, Chinese cabbage, potatoes, carrots, etc.

(10) Carry out the construction of ownership spirit in the canteen so that employees can unite and help each other and help their colleagues while completing their personal work. Improved work efficiency and enhanced a working atmosphere of mutual understanding and mutual assistance.

Of course, there are many areas where I have insufficient personal management, such as:

Regarding the problem of outsiders entering the operation room, I have posted "No entry for idlers" signs on the front and rear operation room doors, but still Hard to ban.

The employees worked without holidays for a long time and were not very enthusiastic during the company's training class. At that time, they did not adjust the employee's work time difference in time.

One year of work is about to come to an end in a tense and busy atmosphere. My personal shortcomings in management need to be improved as soon as possible under the guidance of the leadership. I will also actively learn relevant catering industry management knowledge, so that every employee in the canteen can use their personal skills, and let the canteen employees realize the importance of loving their jobs, improving service standards faster and better, and increasing the recognition of dishes. Chapter 2

1. Basic situation:

The two units of xx staff canteen and guest house *** have xx cadres and employees, and are responsible for relatively heavy internal and external reception, employee dining, etc. Work tasks. Under the leadership of the Party Committee of the Transportation Department, the Transportation Department and the Lifestyle Company, and with the strong support of the leaders of various fraternal units and comrades, we closely focused on the overall work of the Transportation Division and carefully completed various life service tasks. .

Up to now, the income of the staff canteen and guest house is xxx yuan, the fixed cost is xxx yuan, the variable cost is xxx yuan, and the profit is xxx yuan.

2. The main work situation since this year:

The xx staff canteen and guest house are important parts of the logistics life service work of Shayun Division. Especially in XX, I am responsible for the busy reception tasks of leaders at all levels and guests, as well as the accommodation and life of single cadres and employees within the Shayun Department. As a "window" unit of the Shayun Company, the quality of work of these two units is directly related to the external image of the Shayun Company and the vital interests of the employees. Therefore, we insist on doing a good job in the following aspects:

1. Focus on the overall situation and raise awareness. Since the beginning of this year, the various production and operation activities and the overall work situation of Shayun Division have shown an unprecedented tense and busy scene. Under this circumstance, if our work rhythm and various management and life service tasks cannot keep up with the rapid development of Shayun Division, we will be unworthy of the trust and support of the leadership of Shayun Division and lose face. To the cadres and employees of the Shayun Department who are working hard on the front line of various tasks.

Therefore, we regard doing a good job in various comprehensive life services as the implementation of the annual goals of the Party Committee and the Department of Transportation and the implementation of the scientific outlook on development. We adhere to the people-oriented approach, care about the lives of employees, and serve the general public. Cadres and employees must pay close attention to important aspects of doing good things and doing practical things, so that the staff canteens and guest houses can truly become "employee homes" and places where cadres and employees are satisfied. In particular, we can keep close contact with the overall work of the Shayun Department, closely contact the actual situation of the unit, and insist on educating employees on "life service is no small matter" and "it is our duty to do a good job in various receptions and serving employees" , so that everyone can ideologically realize the importance of doing their job well, and thus consciously devote themselves to various service tasks. Since this year, all staff in the staff canteen and guest house have been able to focus on the overall situation of the Shayun Division and do their best to do their respective jobs, which has been praised by leaders and employees.

2. Strengthen management and standardize operations. The work of staff canteens and guest houses often involves cadres and employees, involving specific issues such as everyone's food, drink, and accommodation, and is considered to be a "thankless job." In this case, we did not do it because although we have done a lot of work, we are not We feel sorry for everyone's recognition, but we have tried our best to provide various services. Since this year, we have lived up to the expectations of the leaders of the Shayun Department and the majority of cadres and employees. The leaders have set an example, strengthened management in all aspects, and continued to create good things for everyone. The service conditions have laid a good foundation for gradually moving towards standardized management and high-quality service. While doing a good job in various management, we have also done a lot of work in changing the business model, changing the service attitude, and improving the service quality. We always adhere to the people-oriented service concept, adopt a variety of service methods, and try our best to provide convenient conditions for cadres and workers, so that everyone feels like returning to "home" when they return to the guest house.

3. Unite and cooperate. High-quality service. The tasks undertaken by the guest house and staff canteen are fragmented and complex, but each task is closely related to the overall work of the Shayun Department and the vital interests of the cadres and employees, especially the many large and medium-sized external reception tasks we undertake. Directly related to the external image of Shayun Division. Therefore, with the cooperation of relevant departments, we insist on improving internal unity and cooperation and improving quality services. Especially since this year, the guest house and staff canteen have a large workload. Without affecting the normal work operation, whenever there are large and medium-sized reception tasks, our internal employees can obey the leadership's arrangements, regardless of industry or conditions, and go all out to do a good job in reception work. Since this year, the canteen has been responsible for more than three tables. We have received more than ten reception tasks, but each reception task was successfully completed, and received the trust of the leaders of the Sha Yun Department and the praise of everyone.

We also provided meals for single cadres and employees within the Sha Yun Department. and accommodation services should be the focus of our work and we should pay close attention to it.

At present, the various production and operation tasks of Shayun Division are tense and busy, especially some single cadres and employees who have been working on the front line of various production and operations for a long time. They are on vacation or on business trips and return to XX for dining and accommodation. As a logistics and life service unit, they can It is our duty to put ourselves in their shoes so that they can eat satisfactorily and live comfortably. In order to make our various services high-grade and service high-level, the guest house promptly changes bedding and bed sheets for everyone, and has an amiable attitude in the specific service work, and the environment is clean and tidy, so that everyone can live comfortably in the guest house.

In terms of dining, we did not stay at the general level of ensuring that cadres and employees can only eat enough. Instead, we strictly followed the requirements of the leaders of Shayun Division and worked harder on service attitude and food quality. . Now, the staff canteen serves three meals a day in the form of a buffet. Each meal has more than six varieties of staple foods and more than four non-staple foods. Each meal comes with two meat dishes and delicious vegetable soup. In order to do this job well, the management, service and cook comrades of the staff canteen think in one place and work hard to provide satisfactory and high-quality services to the cadres and workers wholeheartedly. The staff canteen also formulates weekly recipes and recipes and publishes them to facilitate everyone's supervision. Due to the new improvement in the quality of food and service in the staff canteen, even some residents are willing to eat in the staff canteen with their families. In order to facilitate the lives of cadres and employees, the staff canteen also provides steamed buns, flower rolls and some braised products to the families of cadres and employees in addition to their busy work, which is highly praised by the majority of cadres and employees.

Of course, although we have made some achievements this year, there is still a certain distance between the requirements of the leaders of the Shayun Department and the expectations of the majority of cadres and workers. Especially under the new situation of rapid development of Shayun Division, our work pace is not big enough. These need to be continuously improved in the future.

3. Future work plans:

First, we must further understand the importance and necessity of providing comprehensive life services. Strengthening life service work is an important measure for the Party Committee and the Transportation Department to implement the scientific outlook on development, adhere to the people-oriented approach, care about the lives of cadres and workers, and do good things and practical things for the cadres and workers. The issue of caring about the lives and services of cadres and workers is, in the final analysis, actually a political issue and a matter of people’s opinions. Therefore, we must further deepen and improve our ideological understanding, and transform our ideological understanding into concrete actions. We must do everything possible to create good conditions and further run employee canteens and guest houses to facilitate dining and accommodation for cadres and workers, and to provide better conditions for the Shayun Movement. Make its due contribution to the sustainable development of the company.

The second is to continuously strengthen management and do a good job in improving service quality. In the next step, we must focus on one center, highlight the "two-for" policy, achieve three transformations, and achieve four satisfaction rates. Focusing on one center means closely focusing on the various work goals of the company, closely integrating the life service work with the overall development of the company, stabilizing the people's hearts with high-quality services, and winning the hearts of the people with satisfactory services, so as to achieve unity. To gather strength and promote development. Highlighting the "two-for" policy means striving to serve cadres and workers, doing good things and doing practical things for cadres and workers. Through our efforts, the life service work has truly become a bridge and link of mutual trust between the leaders of the Shayun Department and the cadres and workers. To achieve the three transformations, we need to realize changes in ideological models, management methods and work styles, take the satisfaction and dissatisfaction of cadres and workers as the criterion for testing all our management work, and continuously promote all work to a higher level. Achieving the four satisfaction rates means that through our efforts, we can greatly improve the service satisfaction rate in the staff canteen and guest house, and achieve a "win-win" effect in social benefits and economic income of life services.

The third is to be proactive and responsible and conscientiously do a good job in food safety and hygiene. Life service work is complicated, and the most fundamental work requirement is to be responsible for the life, health and safety of the majority of cadres and workers.

Therefore, we must conscientiously implement the "Food Hygiene Law", make strengthening food hygiene management and comprehensive life service management in accordance with the law a top priority, include it in an important management agenda, and ensure that responsibilities are assigned to everyone, and we must pay close attention to the implementation and implementation. produce results.