If you forget your password or find that your account has been stolen, please use any of the following methods to fix your password or get your account back immediately!

1. Birth and password prompt questions/answers

Step 1: Fill in your username and pass your registered birthday, click - >>Next;

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Step 2: Set a new password and random code. Click to answer the password prompt question - >>Next;

Step 3: Submission is completed successfully and a new login password is set.

2. Via confidential email

Step 1: Fill in your username and register via confidential email, click - >> Next;

Step 2: If the submission is successful, we will send a confirmation email to your secret mailbox to set a new login password;

Step 3: Click the link to change your password according to the message prompt, and reset it in Three-day password;

Step 4: Fill in your username and pass a new password, click ->>Next;

Step 5: Submission successful Done, a new login password is set.

Warm reminder: If you do not receive the email, or the message is valid within three days, you can request to resend the message; some email addresses may not receive the confirmation email we send, we recommend that you send it to your other The mailbox uses the secret of NetEase mailbox, for example: 2280 126 MB free space NetEase mailbox username@126.com, or NetEase VIP mailbox premium service.

Mobile phone:

3. If your account is already associated with a licensed mobile phone, you can reset the user login password associated with the mobile phone by

the following methods and Zhejiang Unicom users:

Step: Fill in the pass account number;

Step 2: We will send you the verification code to your relevant mobile phone;

Step 3: Fill in the verification code and new password, and you can reset your Tong login password.

Unicom users (except Zhejiang Unicom users):

Step: fill in the pass account number;

Step 2: Your mobile phone will receive the relevant verification ;

Step 3: After filling in the verification, China Unicom will check and send you a verification code;

Part 4: Enter the verification code and new password, you can re- Set the login password for the pass.

4. If you send the account setting password associated with the mobile phone directly through SMS

, you can also directly send SMS to retrieve the password:

Sent by mobile users The characters "PW new password" to 1630 (for example: PW 123456)

China Unicom users send the characters "PW new password" to 9163 (for example: PW 123456)

The login password can be set to Passing a message is like filling in a password.

5. Pass the security code

Step: Enter the pass account number, security code, and set a new password, click - >>Next;

Step Step 2: If the username and password are correct, complete the new login password setting.

6. By customer

If you cannot recover through the password described above, or find someone else to use your account or illegally exploit security vulnerabilities, please contact your customer service immediately We at Center NetEase will serve you wholeheartedly, customer service hotline:

Fantasy Westward Journey: 020-85543820

Westward Journey 020 020 -85,551,557 -83,568,090 [Press 3]

020 -83,568,090 non-players [press 4]