Will deduct money, 10 yuan will be deducted for every minute overtime, and 20 yuan will be deducted for giving a negative review

Meituan’s couriers can grab several orders at the same time, which means that he To deliver meals for several people, each order has an "estimated delivery time". This time is very important to the delivery person. Being late will result in deductions or negative reviews, so they will calculate the time to plan the route. It might have arrived at that time.

In order to better serve users, in addition to strict merchant review, Meituan also invested tens of millions of yuan in the construction of call centers. At the same time, it was the first to launch "unconditional refund if no consumption within 7 days" and " A series of consumer protection plans such as "If you are not satisfied with consumption, Meituan will give you a free order" and "If you have not consumed after the expiration date, you will get a one-click refund", which constitute a complete "worry-free group buying" consumer protection system, providing users with the most considerate rights and interests. Guarantee, freeing consumers from worries about group purchases, allowing consumers to easily make group purchases and consume with confidence.

(1) "Unconditional refund if no consumption is made within 7 days" plan

Meituan.com promises that all consumers who successfully apply for group purchases on Meituan.com will receive a refund within 7 days. If you have not consumed Meituan coupons under special circumstances, you can call Meituan customer service to report the facts. After verification, if the refund standards are met, Meituan will refund the consumer as soon as possible.

(2) "If you are not satisfied with your consumption, Meituan will give you a free order" plan

Meituan.com has created a new plan based on the "unconditional refund if no consumption within 7 days" plan. The "Meituan will give you a free order if you are not satisfied with your consumption" plan has been newly added to provide more complete protection for the interests of users.

(3) “One-click refund for unconsumed items after expiration date” plan

With the “7-day unconditional refund if you are not satisfied with the consumption, Meituan will give you a free order” service and the “expired package” "Retirement" plans have been launched one after another, and Meituan.com has formed the most complete service guarantee system in the industry. This service system is called Meituan.com's "Worry-Free Group Buying" consumer protection plan. After consumers participate in group purchases, they first have a 7-day cooling-off period, and they can receive an unconditional refund within 7 days. If the consumer is unable to cash in the group purchase due to merchants refusing to provide services or other reasons during the consumption period, Meituan will pay compensation to the user as soon as possible. If the group purchase validity period is missed and no consumption is made, the user can also apply for the "expired refund" refund service. Meituan’s “three insurances” not only reflect its emphasis on consumers, but also demonstrate its determination to standardize the group buying industry.

Source Baidu Encyclopedia-Meituan