1. The list is different: Black Cat Complaint Platform In the annual red and black list, the red list refers to those businesses that can respond to complaints in time and handle them properly, while the black list refers to those businesses that have a negative attitude towards complaints and respond slowly or even fail to reply.
2. Different in nature: Although both the red list and the black list are evaluations of the ability and attitude of merchants to handle complaints, the red list merchants are reputable businesses, while the black list merchants are problematic businesses.
Generally speaking, the red and black list of the black cat complaint platform not only lists high-quality businesses with a large number of complaints or high efficiency in handling complaints, but also exposes businesses that handle complaints negatively.