Restaurant waiter management system

First, the work attitude:

1, according to the hotel operation process, complete all the work accurately and timely.

2. Employees should obey the boss's arrangement and work hard to do the work arranged by the boss.

3. When the employee is not satisfied with the reply from the immediate superior, he can go above his level and report to the superior.

4. Work hard, be enthusiastic, speak kindly, be modest and prudent, and behave steadily.

When dealing with customers' complaints and criticisms, we should listen calmly, explain patiently and try our best to solve the problem satisfactorily. Under no circumstances should you argue with the guests. If you can't solve the problem, you should report it to your immediate supervisor in time.

6. Employees should get ready for work ahead of schedule. Do not leave without leave or leave early during working hours. Employees on duty are not allowed to leave their posts until the next employee takes over. Employees should leave the hotel within 30 minutes after work.

7. Employees are not allowed to receive visits from relatives and friends during working hours. Employees are not allowed to use the guest phone without the consent of the department head.

8, it is forbidden to string hillock at work, chatting, eating snacks. Smoking is prohibited in public places such as restaurants, kitchens and dressing rooms. , and are not allowed to do anything unrelated to work.

9, hospitality, standing service, use polite language.

10, without the approval of the department manager, employees are not allowed to be guests in the restaurant, and managers at all levels are not allowed to use their powers to give various special benefits to relatives and friends.

1 1. During work, employees are not allowed to sit and lie on sofas and chairs without guests.

Second, uniforms and work cards:

1. Staff uniforms are issued by the hotel. Employees are responsible for keeping their uniforms. Employees should wear work cards during working hours.

2. When employees leave their jobs, they must return their work clothes and work cards to the competent authorities. If they don't return it or their work clothes are damaged, they must pay for the clothes.

Three, appearance, appearance, manners and personal hygiene:

1. The mental outlook of employees should be natural, smiling and dignified.

2. Employees' work clothes should always be kept clean and tidy.

3. Male employees should shave, and their hair should not be ears and collars.

4. Female employees should make a good start to ensure a good mental outlook.

5. Male employees should wear leather shoes, and slippers or sandals are not allowed. Female employees should wear black high heels and flesh-colored socks.

6. Fingers should be smokeless, and female employees can only use colorless nail polish.

7. Only watches, wedding rings and earrings without pendants are allowed. Kitchen staff are not allowed to wear rings at work.

8. During working hours, don't cut your nails, pick your nose, pick your teeth, cover your hands, yawn or sneeze.

9, keep quiet during working hours, it is forbidden to talk loudly. Speak lightly, walk lightly and operate lightly.

Fourth, the company health:

1, the cleaning staff should clean it once before opening, and ensure the good hygiene of the business area during the work, but it shall not affect the work of other employees or interfere with the guests.

Verb (abbreviation of verb) Appendix:

1. Any money or belongings found anywhere in the hotel should be immediately handed over to the supervisor for detailed records.

2. If the item is unclaimed for three months, the hotel management will decide how to deal with it.

3. Failure to report the collected information will be regarded as theft.

Intransitive verb Hotel property:

1, employees should be clear about the location of the equipment they need at work;

2. Hotel articles (including articles distributed to employees) are hotel property. Whether it is negligence or intentional damage, the parties concerned should make compensation as appropriate. If an employee commits theft, the hotel will immediately dismiss him and hand him over to the public security department according to the seriousness of the case.

Seven, attendance:

1. Employees must go to work according to the working schedule of employees and the shift schedule arranged by managers. If it is necessary to change the shift, they must first get the permission of the leader.

2. Employees must sign in before working hours.

3. It is forbidden to sign in for others. In case of violation, the cardholder and the cardholder will be disciplined.

4. If employees can't go to work on time in case of emergency, they should call the department manager for approval, and go through the leave formalities after work, otherwise they will be treated as absenteeism.

5. If the work card is lost, report it to the personnel department immediately, and issue a new card after being approved by the department manager. The expenses required for handling shall be borne by the employee who lost his work card.

6. Employees are not allowed to leave their jobs without approval during working hours.

Eight, hotel safety:

1. When employees enter or leave the hotel, the supervisor reserves the right to check their belongings at any time.

2. Employees are not allowed to leave the store with luggage and parcels. Under special circumstances, they can only leave the store with the consent of the department head.

Nine, circuit failure:

When the circuit fails, the following measures should be taken:

1, notify the maintenance personnel to take emergency measures immediately, and don't handle it without authorization.

2. Talk to the guests who are eating and apologize.

Ten, fire safety:

1. This hotel is equipped with standard fire fighting equipment. Every employee must be familiar with and understand the correct use of fire extinguishers and fire-fighting equipment, and memorize the fire stairs and evacuation routes of the hotel.

2. When a fire is found, if the circumstances are minor, use a fire extinguisher as soon as possible. If the circumstances are serious, call 1 19.

Eleven, fire prevention:

1, observe the "No Smoking" regulations in relevant places.

2. It is forbidden to leave cigarette butts or other combustibles in stairs, boxes, corridors or wastepaper baskets.

3. Waste paper, dirty blankets, dirty cotton cloth or other flammable items shall not be piled up anywhere in the hotel to prevent flammable sources.

4, are not allowed to be placed near the stove or high wattage electric light burning explosives.

5. Containers containing inflammable and explosive articles shall not be stored in buildings.

6. Any employee who finds that cigarette butts are still smoking should put them out immediately.

7. If wires are found to be loose, worn or broken, power sockets and electrical appliances are damaged, etc. , should immediately report to the maintenance department, in order to repair in time.

8. Chefs must check the safety status of fuel pipes, burners, switches and other facilities before going to work. If leakage is found, the valve should be closed and reported to the maintenance department.

9. Before leaving work, the chef must check all kitchen equipment and close all valves.

Twelve. regulations regarding rewards and penalties

In order to achieve a high degree of unity between personal interests and company interests, all employees should abide by the Code of Daily Conduct for Employees, and the following provisions are formulated:

(1) Excellent employees:

The hotel will draw a certain amount of money every month as a bonus for employees, which will be assessed according to their job responsibilities. At the end of the month, the end of the season and the end of the year, the hotel will commend and reward those who are rated as outstanding employees.

(2) Reward and promotion:

Those who make outstanding contributions in improving management, improving service quality and economic benefits, or create outstanding achievements in the daily work of the hotel will be rewarded or promoted.

(3) Types of dereliction of duty and disciplinary action:

1. Disciplinary actions include verbal warning, correction of interview, written warning, dismissal warning, salary deduction, salary suspension, dismissal, termination of contract or dismissal. For disciplinary action, the department manager shall issue the Dereliction of Duty Form, which shall be signed by the derelict employee and copied to the competent department for the record.

2. The economic punishment given to 50 yuan by the third grade A dereliction of duty. 50 yuan will be deducted for a grade A dereliction of duty, and the company can't evaluate outstanding employees for more than five times, and the company can dismiss employees for six times;

3. The economic penalty given to 100-500 yuan for the first time due to class B dereliction of duty, and 500- 1000 yuan will be deducted for the second time due to class B dereliction of duty. The relevant personnel shall be responsible for the economic losses caused to the company as appropriate, and those with particularly serious circumstances may be dismissed.

During work, there are no guests, and employees should sit on sofas and chairs. Violate the fine, 30 yuan.

Once the employee is dismissed by the company, the monthly salary will be deducted by 40%.

Attachment: Types of dereliction of duty

Grade a dereliction of duty:

1, being late for work and leaving early, not signing in at work or instructing others to sign in for themselves and others;

2, the instrument is not uniform: men have long hair, and women have no hair; B dirty hands; C standing posture is incorrect;

D put your hands in your pockets; E sleeves and trouser legs are rolled up; F does not meet the appearance requirements;

3. Make a loud noise in public places or make indecent habits where other hotel guests can see and hear, and gather people to discuss personal affairs;

4. AWOL or loitering in other departments, doing private affairs during working hours, reading books, newspapers and magazines, listening to radios, tape recorders or watching TV (except for rest or work); Failing to comply with the regulations on making phone calls;

5. Damage work clothes and use hotel stationery for personal affairs; I didn't put my work supplies back after work, and the computers, stereos, printers, lighting, air conditioners, water dispensers and other electrical appliances were not turned off.

6. Skip classes and do not participate in group activities organized by the unit.

7. Bring your wife, husband, boyfriend and girlfriend into the hotel without permission.

8. Failure to act according to regulations will cause certain losses to the company.

9. Those who violate the Code of Conduct for Employees and the Code of Conduct for Office Personnel are relatively minor.

Class b dereliction of duty:

1, absenteeism.

2. The hygiene of the business area, waiters and tableware is unqualified, which affects the mood of the guests.

3. doze off during work hours; Gambling or watching gambling in the hotel;

4, rude to guests and colleagues, swearing.