Current location - Recipe Complete Network - Food world - Service standards of Hong Kong Express Airlines
Service standards of Hong Kong Express Airlines
At its main hub and base, Hong Kong International Airport, the check-in counter and service counter of Hong Kong Express Airlines are located in Area N of Terminal 2 for passengers to check in and check their luggage. In addition, if necessary, passengers can buy "comfortable space seats" from the counter staff when checking in. These seats are located in the front of the cabin, near the emergency exit, providing greater chair distance and space.

For passengers departing from Hong Kong, Hong Kong Express Airlines gives special priority to check-in service to reduce waiting time. Passengers can purchase the priority check-in option when booking tickets online. At the same time, Hong Kong Express Airlines has set up check-in counters at Hong Kong Station and Kowloon Station of Airport Express to provide passengers with check-in service in the urban area.

The cabin of Hong Kong Express Airlines is equipped with SweetSeats, and the average distance between the front and rear seats is 30 inches (76 cm). The 3x3 seat layout allows passengers to have more comfortable expansion space. The duty-free magazine UO in the cabin is an exclusive magazine produced by Hong Kong Express Airlines. It was published by Mo Wen Publishing Co., Ltd. and started to be published on February 20 13.

UO magazine is based on fashion, style and the truest Hong Kong, especially for young, smart and adventurous readers, with travel, leisure, shopping, food, adventure and human life as its cover themes every month. Different from other magazines, UO magazine welcomes readers to share their travel experiences and photos, and those who are adopted can even publish them in the magazine. In addition to free reading for passengers on Hong Kong Express flights, the magazine can also read the instant electronic version online. Selling goods on Hong Kong Express flights, its products are imported from DFS, the world's largest cabin duty-free distributor. The cabin duty-free magazine U 'Order brings together 46 international brands and nearly 65,438+000 products for passengers to choose from.

"U' Order" uses color coding to classify products, which is convenient for passengers to browse and buy their favorite products easily and quickly. In addition, Hong Kong Airlines has also launched a series of products with its own brand, which are exclusively sold with "U' Order" and local special fares and sightseeing tickets to meet the needs of different passengers.