Complete speeches by the Food and Beverage Department 1
There are many traditional cuisines in China, including jiaozi, glutinous rice balls, moon cakes and zongzi ... However, my favorite traditional cuisine is jiaozi.
I like jiaozi, and I prefer Bao jiaozi. I remember every year on New Year's Eve, when winter solstice comes, my mother will pack a lot of jiaozi, which is my happiest moment. However, what impressed me the most was the experience of contracting jiaozi alone last year.
It was the night before last winter solstice, and my mother said, "Let's package jiaozi together tonight!" After listening to my mother's words, I jumped three feet for joy, because I usually have no share in jiaozi, so I think I must be positive when I first package jiaozi. I can't wait to pick up the dumpling skin, but I don't know where to start. My mother told me: "Take a dumpling skin first, and then wrap a spoonful of meat in it.". Novices should be careful not to have too much meat, and then pinch the dumpling skin with a little water. " After I knew how to pack jiaozi, I started to pack, one, two, three ... I packed many bags at a time, and I was very happy to see the wrapped jiaozi, some like the moon, some like bananas, and some like boats. Mom even praised me for wrapping it well. When preparing to cook, my mother specially put my jiaozi into the pot first. After a while, the water boiled, and watching jiaozi jump around in the pot made my mouth water. At this time, I found two dumpling skins cracked. I looked at my mother, and her mother told me with a smile that this was caused by the dumpling skin not sticking properly. Soon, the delicious jiaozi was out of the pot, and I ate it with relish. Jiaozi is ugly, but sweeter than honey.
Jiaozi is a traditional food in China, which left a deep impression on me and taught me how to make jiaozi.
Complete works of speeches by catering department II
Dear leaders and colleagues,
Hello everyone!
Before starting my speech, please allow me to leave. When I knew I was the first to speak on stage, I was a little excited because I was ready!
The topic of my speech today is "patient-centered from the perspective of nursing, improving the quality of hospital medical service"
Customers are God, and our God is a patient. Of course, the medical service industry is a service industry, but it is so different from the service industry. We pay more attention to people-oriented, seeking truth from facts, and never let patients do unnecessary treatment in order to obtain greater profits. Our ideas are novel and our spirit is noble. Based on this, when we care about our patients, we should be patient-centered, but not humble, but with. This requires certain communication skills. There must be many such examples around us. In the hospital where I used to work, there was a nurse who had a strong operational theory but a low emotional intelligence. She did not smile at the patient, mechanically finished the treatment and left. The operation was perfect, but the patient didn't rate her highly. Why? Because the patient didn't know what you were doing, just like the last dish, and she didn't announce the name of the dish, she didn't even know it was after eating. Shark fin is a great loss for fans. Of course, this is a joke. She is also another nurse in our hospital. She operates perfectly and has a glib tongue, so she gets the service star every month.
The day before yesterday, my sister told me about the company culture, which made me quite touched. I want to share it with you here. She said: There is a telecom company above his company. Every day when I go to work, I can see them dancing and singing happily. The layman looks at the excitement, and the expert looks at the doorway. There is a mystery in this, because they are engaged in telephone business. Good service attitude comes from good attitude. They dance and sing before going to work every day, and the whole person is immersed in honey. Can words be sweet? You may be confused again. What does this have to do with our hospital? Should we dance like them before going to work? No, leave these things behind after work. What I want to say is that we should face our daily work with a good attitude and try to soak our hearts in honey, so that patients can get our sweetest service.
Think about what deprives us of the right to smile. The working relationship is complex, the work intensity is high, and the doctor-patient relationship is tense. Of course, these contradictions cannot be solved at once, but knowing the crux is a big step forward. Let's talk about the complicated working relationship and the working relationship of colleagues. This is true for any enterprise and any unit. As long as there are people, there will be contradictions. Therefore, the company has company regulations and the hospital has a hospital system, so those unnecessary work contradictions will stop in front of the system.
Let's talk about high work intensity. There is a classic line in Spider-Man that is very suitable for our industry: the greater the ability, the greater the responsibility. Saving lives is a great responsibility, so we are very nervous during work and can't relax for a moment, but we can't use this as an excuse, even if our faces are tense. We must know that it is also an ability to relax while dealing with our work. Finally, talk about the tense doctor-patient relationship. I don't think there is a better way than sincerity. Think about what the patient thinks and worry about what the patient is anxious about. I don't think any patient will have a problem with such a hospital. Lin Juying, a senior nurse in China, said: "On the one-way train of life, the quality service of nurses will extend the end of life journey."
In fact, no matter where you are, no matter what you do, you will do it well as long as you work really hard. Because of the time, I can only share some fur with you here. I hope these examples can arouse your imagination and find more correct methods for the development of the hospital. I have been working hard for this matter, and I am looking forward to a more brilliant side of the hospital to show to the world! My speech is over, thank you!
Complete works of speeches by catering department 3
Dear company leaders and employees:
Hello!
Thank you for your cooperation. The employees in this shop are always neat and orderly. As a member of the-store, I am sincerely proud, and everyone's performance has strengthened my confidence in working hard and my courage to overcome difficulties. Here, I must promise you: I will redouble my efforts, strengthen self-study, lead you to carefully analyze and down-to-earth completion of various business indicators, and create a harmonious working atmosphere. At the same time, I believe that all family members who love shops can join hands with me, heart to heart, and move towards 10 a golden autumn full of harvest and hope.
In September, with the joint efforts of all staff, we focused on customer satisfaction and meeting customer needs, and with the cooperation and unity of all departments, we successfully completed various business indicators. There is a reward for giving, and with gratifying achievements, our welfare can be continuously improved and improved, and we can truly feel happiness. Here, please applaud the happiness we have achieved through hard work!
In September, the staff of the service department started their work around the goal of "providing touching service and creating customer surprises". Many employees fully embodied their personal values, were praised by the guests and won honors for the company. The employees of the production department strictly control the quality, and under the leadership of the chef and the supervisors of all stalls, they set off a wave of research and development of new dishes, and successively launched a number of new dishes, which were highly accepted by the market and received rave reviews from customers, laying a good foundation for subsequent operations. At the same time, our second-line employees also provide the basic guarantee of customer satisfaction, such as: our aunt PA actively cooperates with food delivery in her spare time; The staff of our food delivery department cooperated with the production department to prepare the map before the meal; Our internal security master took the initiative to help seafood pool tie crabs and transport seafood; The handsome guys in our production department enthusiastically helped the figure in the front hall; Touching photos are affecting me every day. You are the most respectable people in my heart.
The creation of an excellent team requires a high degree of tacit understanding. A highly tacit team will bring us efficient performance and make our efforts get twice the result with half the effort. As long as each of us takes responsibility, this team will be very strong. In fact, a person's success, in a sense, is a commitment to some kind of responsibility.
Teamwork and individual control can improve customer satisfaction. In order to achieve customer satisfaction, every employee in our department works together. General Motors once conducted a survey: If a consumer is satisfied with the quality of products and services, he will tell six other people; if not, he will tell 22 people. It can be seen that in our daily work, it seems that a small complaint, a customer's dissatisfaction and individual employees' lax working attitude will bring us great potential harm and waste many people's hard work. Klaus, an international celebrity, concluded that a company composed of millions of individual behaviors can't stand the fact that 1% or 2% of individual behaviors deviate from the norm. Because of this, in order to show our self-worth, we must remind each other and help each other about behaviors that hurt customers' feelings, so that we can more easily exchange for greater labor results in Qixin.
People should not be too impetuous. They want to do this and that at the same time. In fact, most people's jobs don't need to be searched repeatedly. If you look at something, you will try to stick to it. As long as you stick to the castle peak and don't relax, you will succeed if you stick to it. Sometimes, when I see that many employees have great potential, I want to say that if you have been working hard, persistent and eager to learn and progress, your achievements will be infinite in a few years.
Doing every simple thing well is not simple, and doing every ordinary thing well is extraordinary. Today, we have made some achievements, but we still have nothing to be proud of. Everyone knows the frog principle. If you throw a frog into boiling water, it will jump out at once. However, if you put a frog in cold water and heat it gradually, it will lose its jumping ability unconsciously until it dies. This is a wake-up call. When the enterprise is on the right track, some of our own small problems begin to be ignored. These neglected details will be harmful over time, and we will gradually lose our ability to solve problems and cope with market changes. There is no shortage of hard work and wisdom in our shop. If we want to keep our edge in the competitive catering market, we must pay attention to every detail and do every detail well. Therefore, this month, we will lead every employee to proceed from reality, from customer satisfaction, from themselves, paying attention to details, from details, to make the simple actions of daily work to the extreme and the basic requirements of basic work to be perfect. Don't lower your standards just because others' standards are low, but always remind yourself with the phrase "see real advantages in nuances" I firmly believe that our efforts will definitely improve our ability, and our ability will definitely help us exchange interests.
The following are the main tasks of 10 store:
1, all employees should actively take responsibility, take customer satisfaction as the center, attach importance to customer needs, study customer feelings, unite and cooperate, check at all levels, make products and services fine, and reassure customers; Do a good job in logistics support and strive for zero complaints; At the same time, start saving energy and reducing consumption from bit by bit, and strictly control costs;
2. The production department should establish a high-quality consciousness of "products are not fine products or waste products", strictly control the quality, and ensure that defective products never appear on the dining table, fully embodying the team work style of the production department;
3. The front office should lead every employee to study and ponder customer psychology, advocate touching service and personalized service, and give special rewards to employees who provide touching service and personalized service, register for the record, and pay attention to training; The delivery department should implement the rate of covering dishes, resume wearing masks, and ensure the temperature of dishes, so as to improve customers' satisfaction with the safety, hygiene and speed of products.
Finally, I ended today's speech with a sentence from sam walton: "If you love your job, you will try your best to be perfect every day, and soon everyone around you will get this enthusiasm from you." I believe that every employee in the store can become an infectious person.
Thank you!
Complete works of speeches by catering department 4
Dear leaders and colleagues,
Hello everyone!
My name is Feng Shuang, and I am an ordinary employee in the lobby. The theme of my speech is catering service.
From the opening in July to the development in August, and then to the depression in September, we experienced hardships, joy and disappointment. But we will not forget that without the development of enterprises, there will be no happiness of small families, no glory of enterprises, and no career achievements. The restaurant is closely connected with us. We gather here not only to make a living, but also to face life with gratitude. Obey the leadership, obey the command, be conscientious, and put the interests of the enterprise first. Affected by fishing, we can't decide how many guests can come to the restaurant today, but we can satisfy our guests and become our repeat customers.
It is not easy to do our work well. Every day, we will come into contact with strange faces, customers of various identities and people with different personalities. Among them, some know you, some don't understand you, some are of good quality, some are of poor quality, and their demands, some of which we can do, and some of which we can't, all need us to complete with our enthusiasm and quality service. We are human beings, and we also have our own personality and emotional changes. In any case, we all have a strong ability to adjust our mentality. I am happy when customers are happy, I am satisfied when customers are satisfied, and the troubles of customers are solved. I don't think the customer's business is trivial, and their own business is not a big deal.
We have no grandiloquence, only plain words and deeds; No glorious deeds, only ordinary posts; There is no hero image, only a busy figure. But it is this simple, ordinary and busy that fully demonstrates our love and loyalty to the cause. I hope that through our efforts and excellent service, this place will become our customers' home, a shelter for customers and a gas station for customers' lives, so that our business will flourish and our tomorrow will be more brilliant!
My speech is over! Thank you!
Complete works of catering department speeches 5
Dear leaders and colleagues,
Good evening, everyone!
Catering service is my major. I have been studying in _ _ _ Tourism Vocational School for 20 years, and my major is tourism service. Our class is jointly run by _ _ Hotel, a unit of _ _ Co., Ltd., hence the name _ _ class. The courses offered are closely related to the characteristics of tourism and are solid and useful. Therefore, I am engaged in the catering service industry, one is professional counterparts, and the other is solid basic skills.
I have been engaged in catering service for four years from 20__ to _ _ catering service company, to _ _ catering service company and to _ _ hotel. It can be said that from north to south, I am familiar with the needs of all kinds of guests. Wherever I go, I try my best and win the unanimous praise of leaders and guests. Since I worked in catering service in _ _ _ _ _ _ _, I have worked in banquet service, cashier, lobby bar, front desk and other positions.
Due to the recognition of my work by my leaders and colleagues, I won the second place in the catering banquet competition organized by the hotel and won the excellent service star award issued by _ _ Co., Ltd. Therefore, I have some experience in catering service. Although I know that it is far from the requirements of the leaders, and my colleagues are doing better than me, I am confident and determined to do my job well, constantly push myself and improve myself, and strive to do a better job!
Today, I stand in front of you, that is, to pressure myself and strive for self-improvement. I actually hired the position of head waiter. My reasons are:
1. Based on the above reasons, I think I am familiar with the catering work (especially the catering service in _ _ hotel), and I can coordinate the relationship between various small jobs.
I have a positive nature. I am confident to obey the leadership and unite my colleagues.
Thank you leaders and judges for giving me this opportunity. But I know that opportunities have two sides, that is, there are and there are no opportunities.
If I can apply, the first thing I have to do is to communicate with hotel leaders and department leaders seriously. In particular, it is necessary to understand the goals that leaders hope to achieve and their views on the status quo, and then formulate practical plans to standardize the working procedures of catering services:
1, business preparation specification:
Food and beverage staff are required to arrive at their posts on time, do a good job in the hygiene of the business premises and kitchen, keep the restaurant environment clean and tidy, and ensure that tableware and napkins are clean and intact. Arrange restaurants or boxes according to guests' requirements and prepare drinks. Set up posts and positions to welcome guests before business.
2, customer reception specification:
(1) Pay attention to the instrument of employees.
Dressing the, wear certificates, not ornaments. Male employees are required not to have small beards and big sideburns, and their hair should not be covered; Female employees wear shawls at the back, long nails painted with nail polish and dignified makeup.
(2) Strict requirements for civilized, polite, cordial, accurate and concise service terms.
Speak Mandarin so that guests can be invited when they arrive, answer their questions and leave; In all aspects of the service process, polite greetings are used at appropriate times, such as: hello, please eat, please wait a moment, I'm sorry, welcome to visit again, goodbye and so on. It is forbidden to say anything that hurts the self-esteem and personality of the guests; Blame and accuse the guests of not talking, then serve the reception, don't say unreasonable words, don't say dialects and dialects, don't swear or shout loudly, and respect the customs of ethnic minorities and foreign guests.
(3) Require employees to behave in a dignified manner.
Walking with your chest out, your steps are light and steady, and you can attract guests, see them off, walk with your peers and make way. Employees are required to smile naturally, be energetic and be polite. Don't argue or contradict the guests, and ask the leaders to come forward to solve it if necessary.
(4) Require the cashier to carry out cashier work accurately, skillfully and quickly.
(5) During the reception, the waiter is required to observe the business situation at any time, actively listen to the opinions of the guests, keep close contact with the kitchen and restaurant, not improve and improve the quality of the food, and pay attention to adjusting the taste of the dishes to meet the different needs of the guests.
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