And proper praise can increase the distance between people and make it easier for people to open their hearts. Although the world is full of pretentious flattery and flashy praise, people are still very willing to get your heartfelt affirmation and praise.
From the psychological essence of human beings, being recognized by others is an essential psychological need of human beings. As a salesperson, whether you can think from the customer's point of view is the key to measure the success of a salesperson.
Since customers need praise, why should they be stingy with their own language? Because our praise is a sales method that does not need to increase any cost. Of course, praise is an art, and praise is not only "excessive" and "insufficient", but also the correctness of the object of praise. Different customers need different compliments.
The correct choice of praise method and the proper grasp of praise degree are important criteria to measure whether customer praise can achieve practical results. According to our summary, praise should follow the following contents: 1. Looking for a point that customers can praise: Health care product investment experts believe that it is necessary to praise customers, and it is impossible for us to create a point to praise a customer out of thin air. This must be something we can praise, and there must be good reasons to praise your customers.
This kind of praise is more easily accepted by customers, and this kind of praise can feel your sincerity from the bottom of your heart. Even if it is a beautiful lie, customers like it. This praise is a fact for customers. If the advantages of customers are indisputable facts, then the praise and statement of facts is our team's basic judgment on things, which will make customers feel that your praise is not excessive. Such praise is easier for customers to accept with peace of mind.
3. Express in your own language. The investment agent of health care products suggested that praise to customers should be expressed naturally by organizing their own language. If you can use gorgeous words to explain the things you often encounter in your life and work, then we will think you are too artificial and customers will give you some discounts on your words. So it will be a very good way to express your praise in a natural way.
This is the advantage that customers have. We should find the advantages and advantages of our customers, which is exactly what we praise. The advantages of customers can be found in many aspects, such as customers' occupation, customers' appearance, customers' behavior, customers' language, customers' family and so on. Of course, this kind of praise is the advantage of the customer. Only by praising the advantages can the customer feel that you are praising him, if you don't interpret it. 5. Express it sincerely at an appropriate time. China Merchants Network believes that praise to customers should be said at the right time, which will make your hymn very natural. At the same time, some teasing spices can be added to the praise of customers, which will make it easier to adjust the atmosphere and make customers feel comfortable.
As we all know, the purpose of praising customers is to sign contracts, so praise customers must be sincere. Customers will not refuse sincere compliments.
When praising customers, you can use such a skill, that is, "you should be young and the price should be raised." When receiving customers, people like others to say that they are young, so when customers ask you to judge his age, you should try to judge in the direction of younger age, and when customers ask you to judge the price of an object, you should try to judge in the direction of higher price.
This is more in line with people's psychology. I am young and capable.
Praise is a skill, and praise needs to be reasonable and appropriate. In the process of sales, proper and reasonable praise will promote your sales to some extent! Praise the customer at the right time, and your hymn will look natural at this time. At the same time, you can add some teasing spices to the praise of customers, which will make it easier to adjust the atmosphere and make customers feel comfortable. Case: once, a customer stayed in front of a product for a long time, and the shopping guide went over to the customer and said, "You have a good eye. This floor tile is the flagship product of our company and the sales champion last month. "
The customer asked, "How much is it?" The shopping guide said, "The discount price of this tile is 150.
2. What are the sentences praising "customers"? 1. You have a good temperament today! I can see that you are very lucky these days! I also like to contact you.
The clothes you are wearing today are very suitable for you! I feel that you are a person who understands life.
I envy your head! Very elegant!
4. Your figure is great! What clothes suit you! I really envy you.
I can see that you are very feminine! Open and very young
Talking with you is a pleasure for me.
I can see that you are a talented woman! Talking to you has taught me a lot.
8. You are very lucky.
9. I feel that you are a woman with great taste!
10, I can see that you are a very gentleman! It's a blessing to be your husband in this life.
1. Common reference words of praise? Suitable for use,
Look quite nice! Gentle manners! Shuai Shuai's! Extraordinary spirit! Yushu is in the wind Handsome! Good eyes! Quick thinking! Never forget anything! Erudite and versatile! Well informed! Very talented person! Learn to be rich in five cars! A blockbuster! Talk about extraordinary officials! Hit the nail on the head! One go! Speak for yourself! Outstanding! There is no limit to merit! Perseverance! Never before! Work hard! Unparalleled! Lots of work! Wise and decisive! Excellent talents! Have a head and a tail! Qi Xin, work together! Unique! Handy! Know the book and be reasonable! A glib tongue! Outstanding! Approachable! Joker! Both talent and appearance! Speak for yourself! Handsome! Young and promising! Extraordinary bearing! Energetic! Unique vision! Fame and fortune! Get the resourcefulness you want! Full of energy and vitality
2. What are the commonly used quotations to praise male customers? Suitable for use,
Very refreshing! Treat people kindly! Straight to the point! Very learned! Very insightful! Thinking into see! Unique idea! Unique insights! Efficient! Very manly! Very temperamental! Very safe! Excellent talents!
3. What are the commonly used quotations to praise beautiful customers? Suitable for use,
Very well maintained! Capable! Good housekeeper! Ingenuity! I feel like a sigh of relief! Kind and kind! Be reasonable! Elegant temperament! In good order, let the light shine! Look quite nice! Good eyes! Female hero! Natural and graceful! Elegant manners! Good eyes! Tired of thinking! Understand! Elegant temperament! Extraordinary and refined! Slim figure! Frankly speaking! Erudite and versatile! Lightweight! Learn more!
I agree with upstairs that clothes can't be sold well by reciting ten sentences.
Let me share some of my own information with you: getting close to customers-one of the skills of store management-is an important step in store sales and a technical job. Doing well in this respect not only shortens the psychological distance with customers, but also helps to close the transaction as soon as possible; On the contrary, consumers may be scared away before they speak.
Let's share some basic skills of getting close to customers: the "three-meter principle" means that customers can say hello, smile and make eye contact when they are still three meters away from themselves. If you don't notice this and ignore customers, you will lose some business every day.
Therefore, the shopping guide of clothing stores must learn to take the initiative to greet customers. Nowadays, some clothing guides like to use "please look around" instead of "welcome".
As everyone knows, this welcome phrase of "Please have a look around" just instills a kind of subconscious mind of "just look around and leave" to customers. For example, the role of the subconscious mind in people's psychology.
In the morning, when you wake up, say to yourself, "I am in a good mood today." I am a happy person. " Then you may be happy all day.
This just reflects the function of human subconscious. So, if you are used to saying "please look around" to customers, please correct your statement immediately.
I think everyone must have had this experience. Sometimes when we shop in specialty stores or shopping malls, we will encounter some over-enthusiastic shopping guides. They will meet you from a distance. When you walk into her counter, she will follow us and start to introduce their clothes. As customers, they like to have a relaxed and free shopping environment for them to watch and choose. Indiscriminate introduction will make them feel invisible pressure and "escape" as soon as possible.
So avoid "excessive enthusiasm". The best time to get close to customers. We should let customers choose their products freely. It doesn't mean to ignore customers regardless of whether they ask or not. The key is that you need to keep a proper distance from the customer, follow the customer with your eyes and observe the customer.
Once you find an opportunity, attack immediately. The best time is as follows: 1. When a customer takes a fancy to a product (indicating interest); 2. When the customer suddenly stops (indicating that he saw "her" who fell in love at first sight); 3. When the customer carefully looks at a product (indicating that there is demand and want to buy it); 4. When customers look for washing water signs, labels and prices (indicating that they are interested and want to know the brand, price and product composition) 5. When the customer looks at the goods and looks around (indicating that he wants to seek the help of the shopping guide) 6. When the customer asks questions (indicating that the customer needs help or introduction), the principle is grasped and the time is right, so the next step is how to approach the customer and facilitate the transaction.
1. Ask questions close to the law. Example: Hello, what can I do for you? This dress suits you very well! What size do you wear? You have a good eye. This is our latest product. Second, introduce the approach method. When the customer is interested in a product, introduce the product.
When introducing products, use FAB rule: 1. Features (brand, style, fabric, color) 2. Advantage (generous, solemn and fashionable) 3. Welfare (comfort, sweat absorption, coolness) interactive link: introduce the clothes you wear; Introduce new arrivals, etc. Note: When using this method, don't ask the customer's opinion. If the other party answers "no need" or "don't bother", it will cause an embarrassing situation.
Third, praise the approach method to praise the customer's appearance and temperament in the form of "praise" and approach the customer. Your bag is special. Where did you buy it? You are really energetic today.
Children, they are so cute! (Customers with children) As the saying goes, a good word is warm in spring, and a good word is always loved. Generally speaking, if you give proper compliments, customers will be friendly and willing to communicate with you.
1 praise first, for example, your clothes are very nice. Make the other person interested.
Understand, for example, if you dress for public, it looks classy, right? Find out why he is really enough to buy. Look at him. He's about three yards. Recommendation: This dress is very nice! Last time I saw a little girl who wanted to buy it.
Unfortunately, her husband said it was too expensive to buy. I think maybe I can barely deserve you! 4 accept opinions and then praise them.
After selling clothes, it is best to get the other person's mobile phone number. For example, our company may have some discount activities in the future, and we can inform you by SMS. Do you think it's good? After that, send text messages on holidays! And tell you that you miss him very much! Miss you, Zhang San Tell him to meet you later.
Fourth, the demonstration approach method uses the product demonstration to show the efficacy of the product, combined with a certain language introduction, to help customers understand the product and know the product. The best demonstration is to let customers try it on.
According to statistics, 68% of customers will make a deal after trying it on. Precautions for fitting: 1. Take the initiative to untie clothes and zippers for customers.
2. Guide the customer to the fitting room and wait for the customer to try on the clothes. 3. Tidy up the customers when they walk out of the fitting room.
4, the evaluation of the try-on effect should be sincere, but slightly exaggerated, praise. No matter how to approach customers and introduce products, shopping guides must pay attention to the following points: 1 Look at the customer's expression and reaction.
Be careful when asking questions, and never involve personal privacy. 3. The communication distance with customers should not be too close or too far.
The correct distance is about one meter inside the shoulder, which is what we usually call social distance.
4. What are the compliments that compliment customers directly?
1, really welcome to cooperate with a young and promising person like you!
It's my great honor to win with such a successful person as you!
3, your choice is far-sighted, I hope our cooperation can be harmonious and win-win or even win-win!
Your suggestion shows your talent. I believe our cooperation will definitely make you a blockbuster!
You are really an extraordinary person with affinity, and cooperation with you is our best choice!
6. I admire your coordination ability, and I am very happy to cooperate with you!
7. Just now, my colleague praised you and said that you said you had good taste!
8. You are too enthusiastic, so do your friends!
9. You are so lucky. You are the first customer I contacted with the group lucky call center. This call center attaches great importance to customer management.
You can also praise in other ways:
1. Praise each other's voice
For female customers, the telemarketer can say that her voice is young, gentle and kind; For male customers, it can be said that his voice is magnetic and hoarse with vicissitudes (most men like others to say that he is vicissitudes, because it is a symbol of rich experience).
Praise each other's work.
Through a period of conversation, telemarketers learned about each other's work. At this time, they can praise each other's professionalism, dedication and sense of responsibility. Their company is lucky to have employees like him.
Praise each other's company
Telesalesmen can know the basic situation of the other company through the internet in advance, and then praise it in a targeted way, such as praising their own company's corporate culture, future development and business philosophy.
Compliment each other through a third party
Telephone salesmen can praise each other through the mouth of their leaders or colleagues, for example, "Manager Wang, before I spoke to you on the phone, I heard from my colleagues that you were serious, experienced and very capable, and all your colleagues supported you." Praise plays a catalytic role in talking with customers. If used well, it is easy to establish a friendly relationship with customers, so it is very important for every telemarketer to learn to praise each other sincerely. Don't forget, this trick is also very lethal.
5. What are the sentences that praise customers? 1. I am very satisfied with your work!
Listen to your boss, you did a good job last year!
You give people a sense of authority and strength.
You give people the impression that you are not ordinary people.
You are very successful with us.
6. I really can't see that you are so persistent in your career.
7. I am honored to know you as a meaningful friend.
8. I found that beautiful women at all times and all over the world have one thing in common, that is, their eyes are particularly charming!
9. An enterprising and capable leader like you manages so many departments in good order and is very enthusiastic about his subordinates.
10. You are a trustworthy person, and I appreciate you very much because you are kind!
1 1. I'm really happy to work with you every day!
12. irresistible compliment quip: you are really not simple! I do admire you! I do admire you!
13. You look really energetic/great/beautiful.
14. We are proud of you.
15. You smile beautifully!
16. You have good taste.
17. You look great.
18. You speak very well!
19. You are a professional.
20. You are very clever.
2 1. I envy you very much
22. You are very attractive!
23. You are a perfect couple!
24. You are so knowledgeable!
25. Your skin is really good!
26. Your voice is really beautiful!
27. It was nice chatting with you!
28. You are straightforward and very good!
29. You are a very studious person!
You are a great mother!
3 1. You are a very responsible person!
32. Your business is doing well!
33. Your home is really beautiful!
34. Your clothes are very personal and fashionable!
35. You are a very filial person!
36. The color of your clothes is very good, and it looks pure.
37. Your hairstyle is very beautiful.
38. You have a good temperament, like a star.
39. I find that you know a lot about food.
6. What are the sentences that praise customers? I am very satisfied with your work! According to your boss, you did a good job last year! You give people a sense of authority and strength.
You give the impression that you are not ordinary people. You are the success of our place.
I can't see you are so persistent in your career. I am honored to know you as a meaningful friend.
I found that beautiful women at all times and all over the world have one thing in common, that is, their eyes are particularly charming! A courageous and capable leader like you manages so many departments in good order and is very enthusiastic about his subordinates. You are a trustworthy person, I admire you very much, because you are very kind! I am really happy to work with you every day! Irresistible compliment quip: you are really not simple! I do admire you! I do admire you! You look great/great/beautiful.
We are proud of you. You smile beautifully! You have a good taste.
You look beautiful. What you said is really good! You are very professional.
You are very clever. I envy you very much.
You are very attractive! You are a perfect couple! You are so knowledgeable! Your skin is really good! You have a beautiful voice! Nice talking to you! Your personality is very straightforward, very good! You are a very studious person! You are a great mother! You are a very enterprising and responsible person! Your business is doing very well! Your home is really beautiful! Your clothes are very personal and fashionable! You are a very filial person! The color of your clothes is very good. It looks pure. Your hairstyle is very beautiful.
You have a good temperament, like a star. I see you know a lot about food.
7. What are the direct compliments of the customer's favorable statements: 1. You are very welcome to cooperate with such a young and promising person! It's my great honor to win with such a successful person as you! 3, your choice is far-sighted, I hope our cooperation can be harmonious and win-win or even win-win! Your suggestion shows your talent. I believe our cooperation will definitely make you a blockbuster! You are really an extraordinary person with affinity, and cooperation with you is our best choice! 6. I admire your coordination ability, and I am very happy to cooperate with you! 7. Just now, my colleague praised you and said that you said you had good taste! 8. You are too enthusiastic, so do your friends! 9. You are so lucky. You are the first customer I contacted with the group lucky call center. This call center attaches great importance to customer management.
You can also praise it in other ways: 1. Praise each other's voices. For female customers, the telemarketer can say that her voice is young, gentle and kind; For male customers, it can be said that his voice is magnetic and hoarse with vicissitudes (most men like others to say that he is vicissitudes, because it is a symbol of rich experience). 2. Praise each other's works. The telemarketers got to know each other's work through a period of conversation. At this time, they can praise each other for their professionalism, dedication and responsibility. Their company is lucky to have employees like him.
3. Praise the telemarketers of the other company to know the basic situation of the other company through the Internet in advance, and then praise them in a targeted manner, such as praising the corporate culture, future development and business philosophy of their own company. 4. Compliment each other through a third party. Telesalesmen can praise each other through the mouth of their leaders or colleagues. For example, "Manager Wang, before I spoke to you on the phone, I heard from my colleagues that you were very serious, rich in work experience and very capable, and all your colleagues supported you."
Praise plays a catalytic role in talking with customers. If used well, it is easy to establish a friendly relationship with customers, so it is very important for every telemarketer to learn to praise each other sincerely. Don't forget, this trick is also very lethal.