Model essay on advanced personal deeds of women's civilized post
In our daily study, work or life, everyone often comes into contact with deeds, which can guide readers to know and learn from the advanced. What problems should be paid attention to in the materials of quasi-deeds? The following is the advanced personal story materials I have compiled for you. I welcome you to learn from them and hope to help you.
The creation of "Women's Civilized Post" aims at improving women's quality, advocates professional civilization as the core, and promotes industry management norms and scientific management, which is an important carrier for female employees to make contributions.
the xx toll station belongs to the west coastal expressway of xx, and is located in xx town, xx city, which provides convenient traffic conditions for the surrounding economic development. Xx toll station * * * has X toll series personnel, including X female employees, accounting for x% of the total number. It is a new force with high political quality, strong innovation ability and full energy. In March of 2xx, it was awarded the title of "Women's Civilized Post" in xx City. In June of 2xx, it won the "Best Cultural Style Award" in the selection activity of "The Most Beautiful and Latest Expressway in the South"; In December of 2xx, it won the title of "Advanced Collective for the Implementation of Exempting Small Bus Toll for Mid-Autumn Festival and National Day Holidays in xx Province"; In April of 2xx, she won the "Best Creative Award" in the March 8th Cooking Competition of Provincial Communications Group ... As a window service industry, female employees have been playing an indispensable role in our station. They have been adhering to the service tenet of "making drivers and passengers come on an impulse and return with satisfaction", providing high-quality and efficient services to drivers and passengers in the past. At the same time, our station is pioneering, advancing with the times, constantly improving the comprehensive quality of female employees in our station with strict requirements and high standards, cultivating good professional ethics of female employees, such as caring for their posts, being honest and trustworthy, serving the masses and contributing to the society, and creating a "red women soldiers" that is well-known in the window service industry, which has written a beautiful movement in the field of expressway service and displayed the new image of women in the new era. The main work of creating "Women's Civilized Post" in xx Toll Station is summarized as follows:
1. Strengthen leadership, make solid progress, and establish the service image of Women's Civilized Post.
We aim at creating first-class service, take scientific management as a means, take post assessment as a requirement, constantly establish and improve the management mechanism, and strictly implement it, so as to make the striving activities gradually.
(1) leaders attach importance to it and organize it properly
The great attention and strong support of leaders at all levels is the key to achieving great results in the creation of the "Women's Civilized Post" in our station. In order to make the creation work more concrete, under the direct leadership of the Party Committee and the Women Workers' Committee of our company, we take striving for a "civilized post for women" as an effective carrier for organizing, educating, publicizing and serving women workers, incorporate the creation work into the annual work plan and performance appraisal, and set up a creation working group, which is headed by the stationmaster and is personally responsible for this work, so that the creation activities have organizational guarantees and specific measures to manage and create.
(II) Perfecting the system and creating an orderly
The striving for a "civilized post for women" is a continuous and systematic project. Only by making overall arrangements and standardizing management can it be full of vitality. Based on the actual situation, we have combined striving for success with the daily management of the station, and successively established and improved a number of management regulations such as "Civilized Service, Better Me-Civilized Service" Evaluation System ","Trade Union Group Assessment Method "and" Civilized Service Specification ",which classified and refined the striving for success and increased the transparency of the work. It has formed a management situation in which there are rules to follow in inspection, laws to be feasible in assessment and evidence-based in appraisal.
(3) Broaden the publicity and create a good atmosphere
Launching the activity of striving for a "civilized post for women" is a banner to guide the broad masses of female workers to show their new image, which resonates with the social civilization and progress and the determination of female workers in the new era. In order to make the striving for success prosperous and deeply rooted in the hearts of the people, female workers are mobilized to participate in this activity consciously. At the beginning of the striving activity, we held a mobilization meeting to announce the purpose, significance, content, standards and implementation requirements of striving for a "civilized post for women", so that the majority of female workers have a general understanding of the purpose, significance and content of the activity. At the same time, make full use of publicity positions such as blackboard newspaper and publicity column, and make persistent and timely publicity reports on striving for success. We also combine the characteristics that young people like to surf the Internet with smart phones and the "coastal integrated network platform" set up by the company, and timely push information such as creation activities and socialist core values to all employees through WeChat and QQ groups. This "micro-era" propaganda method has propped up the spiritual backbone, made the majority of female employees enjoy it and enjoy it, and their enthusiasm has never been higher, which has stimulated their confidence and enthusiasm to consciously participate in striving activities, created a good environment for carrying out striving activities, and made them all understand, care about and participate in striving activities.
Second, keep pace with the times, standardize management, and build a high-quality brand of women's civilized hillock
According to the central tasks in different periods, combined with the central work of the company and the actual work of our station, we put forward clear goals in time, especially during the 2xx period, the company carried out in-depth activities to cultivate and practice socialist core values, and I also kept pace with the times when I stood in the activity of creating a "women's civilized hillock".
(1) Standardize management to achieve "three images"
We always adhere to the modern management concept of "people-oriented", take striving activities as the breakthrough point, take "improving quality and promoting development" as the goal, pay attention to the spiritual needs of the majority of female employees, achieve "three images", promote the continuous improvement of the comprehensive quality of female employees, and escort the in-depth development of the creation activities.
one is to provide a learning environment like a school. Our employees come from all corners of the country, and their education level and living habits are different, which leads to uneven quality. In order to further improve the comprehensive quality of female employees and meet the needs of social development and post work, we have not only established study positions such as workers' homes, coastal libraries and Internet cafes for the majority of female employees to study in their spare time, but also formulated a "scholarship" mechanism to encourage and guide the majority of female employees to receive re-education in their spare time and achieve the goal of self-development.
the second is to create a family-like living atmosphere. In view of the monotonous charging work and the relatively young staff, we often organize entertainment, expansion and other activities, such as holding employee birthday parties every quarter, spring festival, Mid-Autumn Festival and other traditional festivals, which strengthen the communication and exchange between employees and enhance unity and cohesion.
the third is to manage like an army. Our station implements semi-militarized management mode from work to life, such as housekeeping, semi-militarized training, etc., and through various forms such as skill training, labor skill competition, charging business knowledge competition, competition for posts, basketball team, art troupe, etc., it promotes female employees to continuously improve their professional level, labor skills, talent skills, and truly achieve success in their posts. In 2xx and 2xx, I won the first place in the team, the first place in women's basketball, women's tug-of-war and women's track and field competition in our station for two consecutive years; In the competition for the post of backup supervisor launched by the company in 2xx, the female employees of our station, Wang Jinxia and Xu Ruyun, made outstanding performances in speeches and business defense, and were finally selected as backup supervisors with excellent results, and now they have officially taken up supervisory positions; In the competition for the post of 2xx reserve monitor, the female worker of our station, He Yanni, obtained the qualification of reserve monitor through her own efforts, and now she has officially served as the monitor of the toll class; In all kinds of labor skill competitions, the female employees of our station have also achieved excellent results. Many female employees have won individual awards in the company's labor competition, and Yuan Rili has been selected to participate in the toll business skill competition of the Transportation Group for many times and achieved good results. In April of 2xx, the female staff of our station participated in the cooking competition of female staff of Communications Group and won the "Best Creative Award"; In March of 2xx, the female workers of our station participated in Yangjiang Flower Arrangement Competition, and the work "Happy Taste" won the first prize; 2xx won the "Best Color Award" in the fashion show of female employees of Provincial Communications Group in June; In 2xx, the company's art troupe was invited to participate in the Lantern Festival party of xx city frontier detachment, and the female staff of our station performed well; Yang Xuying, a member of the leading group that founded the "Women's Civilized Post" in our station, won the title of "Ten Outstanding Persons in Ten Years" in March, 2xx. As the head of the company's "Lecture Group", on January 9th, 2xx, he took an important role in the experience exchange meeting on cultivating and practicing socialist core values in xx Province, explaining the working process of cultivating and practicing socialist core values in the company to Vice Minister Cai Fuqing of the Propaganda Department of xx Provincial Party Committee and Secretary Cai Xiufen of Provincial State-owned Assets Supervision and Administration Commission.
(II) Quality service "three modernizations"
To create a "civilized post for women", service is the key. Expressway toll station is a window of civilized service and a position to publicize socialist spiritual civilization. Xx toll station combined with the company's "Safe and Civilized Service Month" activity, pushed the service to convenience, socialization and standardization. At work, our employees are enthusiastic in service and friendly to others, and actively strive to be "the star of civilized service" and "the model of civilized service", resulting in the emergence of service leaders such as Kang Huashu, Zhu Xueying and Huang Ruijuan. At present, eight people have been awarded the company's "Star of Civilized Service" and "Model of Civilized Service" and other awards. In this year's "Safety and Civilized Service Month" activities, three people were awarded as "Model of Practicing Service" and "Model of Practicing Business", practicing the friendly concept with high-quality service, deepening the creation of "Women's Civilized Post", establishing a good image of window service and making efforts.
First, serve the people and work hard on the word "good". In order to make drivers and passengers truly experience the warmth of walking along the coastal expressway, our station always thinks about what drivers and passengers think, what they are anxious about, what they need, and what they expect, and expands the service field and scope, striving to provide all-round services for drivers and passengers. For example, provide directions for passing vehicles at the toll collection site, provide free convenience medicine boxes, provide maintenance tools and tea, add water to cars, and assist in alarm. All the staff consciously performed their duties, so that all the drivers and passengers deeply realized that the coastal words were the sweetest, the coastal smiles were the most beautiful and the coastal smiles were the closest.
the second is the socialization of service, and we should work hard on the word "sincerity". Commitment is responsibility. Taking the most concerned and hot issues as the breakthrough point, I made a service commitment in the areas where they most hoped to provide guarantee, and implemented "eight openness and one supervision" in the square, taking the initiative to accept the supervision from all walks of life and realizing self-discipline and self-improvement. Our station conducts a satisfaction survey on the past drivers and passengers once a year, mainly focusing on the service quality, the service level of employees and the appearance of the station. By listening to the opinions and suggestions of the drivers, aiming at the loopholes in the work, timely rectification was made, which promoted the improvement of service level and made the service more social value and strong vitality.
third, standardize the service, and work hard on the word "excellent". According to the characteristics of the industry, our station has put forward "raising hands, smiling, nodding, paying attention to the ceremony and using civilized language", put forward the service tenet of "serving the whole line, being comfortable on the journey and being satisfied at the end", and fulfilled the service principle of "being polite to others, being sincere in helping drivers, being enthusiastic in service and being careful". In addition, through various trainings, I have made all staff understand that service is to show respect, welcome, concern and friendliness to guests through language, movements, gestures, expressions, gfd and behaviors, and consciously establish the service consciousness of "customer first, customers are friends", "warm and thoughtful" service attitude and "strict and serious" service spirit in daily work, and use rich service knowledge and flexibility.
(iii) practicing socialist core values to achieve "four zeros"
in 2xx, the company carried out the activity of "cultivating and practicing socialist core values" in depth, taking this as an opportunity to closely combine the creation of "women's civilized post" with the activity of practicing socialist core values. Combined with the work situation of the station, taking the practice of friendliness as the starting point, we will lead employees to practice core values together, and form a good atmosphere of "everyone learns to be friendly, always be friendly, be friendly everywhere, and advocate friendliness in everything".
First, practice the "zero" vacancy: everyone should learn to be friendly. Strengthen the ideological guidance of employees by carrying out "special lectures on values" (the party branch secretary talks about the important significance of core values in daily work and life with the theme of "How grassroots employees practice socialist core values"); By carrying out "values culture edification" (organizing employees to visit the company's Expo Hall, values gallery, values venue, etc., we can learn about the company's course and practice of cultivating and practicing socialist core values and the company's strong corporate culture atmosphere, witness the charm of friendliness with people around us, and deepen employees' assimilation of learning to be friendly), so as to deepen ideological assimilation and deepen employees' understanding of friendliness.
the second is to practice zero time difference: always be friendly. Combined with the actual work of toll stations, taking holidays, "Learning from Lei Feng Activity Month", "Safe and Civilized Service Month" and "Refusing to Overtake" as opportunities, various activities were carried out, and the "hard" professional skills were transformed into friendly "softening" methods, which made the special activities smoother and more effective, and made the values like "spring breeze sneaking into the night and moistening things silently".
the third is to practice zero distance: see friendliness everywhere. When practicing the socialist core values, female workers always remember that they are a toll collector, a window to show their image and provide services, and constantly establish a civilized image in various service work through their own behaviors, strive for Excellence and spread kindness. For example, when the toll collector Zhang Ting takes the bus outside, he takes the initiative to pick up the earplugs and return them to the owner; During the shift at the toll station, because the car leaked oil, the driver wanted to use paper towels to prevent the oil from spreading. For the sake of safety, Chen Jianhui took the initiative to take off the reflective clothes and put them on the driver, and reminded the driver to pay attention to safety; Liang Fengzhan, a female employee, helps others, takes the initiative to pour hot water to the driver, and makes milk powder for the children in the car ... These subtle and ordinary good deeds all reflect the goodwill of our employees, and through this goodwill, good deeds become the conscious behavior of employees and the practice takes root.
the fourth is to practice zero obstacles: everything is friendly. Under the guidance of practicing core values, through a series of friendly behaviors in daily life, the mental outlook of employees in our station has also been greatly improved.