Canteen consumption machine error message: Special note: When the consumption machine swipes the card and displays ERR013, and the voice prompts to re-swipe the card, you must re-swipe the card to unlock, otherwise the machine will beep and cannot be used. Remember not to turn off the power.

Common error prompts:

ERR001 Illegal card ERR002 Cancellation card ERR003 Machine number restriction

ERR004 Limited time ERR005 Limit ERR006 Not in the consumption period

Common communication problems with consumer machines:

1. Check whether the line is intact.

2. Check whether the COM port and machine number of the computer software are set correctly.

3. Check whether the machine is running normally.

4. Check whether there is any problem with the interface and conversion equipment.

5. Change the position of the machine and check whether the machine is faulty.

Generally speaking, when the computer is used and maintained normally, the probability of consumer system software failure is small, but computer hardware failure, the operating system is infected with a virus, or human factors cause the operating system to become unstable. It may cause the consumption system software to work abnormally, so the IC card consumption system management computer must ensure that the hardware can work stably for a long time, isolate virus infection routes, and have dedicated personnel and planes to fundamentally prevent the consumption system software from malfunctioning due to computer hardware and operating system problems. Work issues.

If a certain consumer machine cannot collect data, first check whether the IC card consumer machine is powered on. If there are multiple consumer machines connected to the system and they are all powered on, and other machines can collect data, this machine If the data cannot be collected, you need to check whether the data interface wire of the consumer machine is in poor contact. Re-insert it and collect again. If it is normal, it means that the connector is loose. If it still cannot be collected, it means that the consumer machine has a hardware failure and you need to notify our company. deal with.

All machines in the system cannot collect data. This situation is generally caused by the abnormal working of the serial port. Since the IC card consumer machine management system needs to occupy at least two or more serial ports, we A USB to 232 serial port cable is installed. The serial port cable may not be found when the system is unstable. In this case, we need to unplug the serial port cable and plug it in again to allow the system to recognize the serial port again. Generally, the USB to 232 serial port cable converts COM3 or COM4. You can see the installed port COM3 in the computer hardware device manager, and then open the software to collect data again.