Cause analysis:

The reason why a program crashes is often because there is a serious exception in the process of code execution (it is inevitable that an exception occurs in the process of program operation), but please note that the exception is not necessarily the problem of the code itself. Anomaly caused by different computer environment factors is also common. Details are as follows:

1. When running on a virus-infected computer, some operations performed after the virus injection process will cause exceptions.

2. It conflicts with some software that can be injected into the process (such as antivirus software and input method).

3. Some software has modified some system libraries of the operating system, resulting in abnormal program calling system libraries.

4. Some operations of the program are blocked. (For example, permission issues, or anti-virus software interception)

This problem can be solved from the following two aspects:

1. After Thunder crashes, the system will automatically diagnose it. After the diagnosis is completed, you can check the specific problems that caused the crash of Thunder, and click Repair to restart Thunder.

2. Reinstallation, repair and unloading. Reinstallation method:

(1) found the uninstaller = for "uninstall_xl7" in the "thunder network" folder of Xunlei download directory. After opening the program, you can first check whether "reinstall repair" can solve this problem.

(2) If the problem can't be solved through reinstallation and repair, please select "Uninstall Thunder 7";

(3) Ensure that Thunder 7 and all components are completely deleted;

(4) The uninstallation is completed, but some junk files may remain and need to be deleted by themselves;

You can re-enter the installation directory of Thunder 7, check the remaining files, and delete the useless files again.

(5) After successfully uninstalling Thunder 7, you can log in to the Thunder Software Center, find the latest version of Thunder 7, and reinstall it on the symbol disk (if it was once installed on the D disk, it is recommended to install it on the E or F disk when reinstalling it);

More details: /problemVer.html? Serial number = 85 & contentfno = 0001000100010003.

For more questions, please ask thunder network Platform.