Legal analysis: 12331 is the State Food and Drug Administration in December 2011 issued the "food and drug complaints reporting management approach (for trial implementation)" requires the opening of food and drug complaints reporting telephone.

Legal basis: "Food and Drug Complaint Reporting Measures"

Article 2 Food and Drug Complaint Reporting refers to citizens, legal persons or other organizations to the food and drug supervision and management departments at all levels to reflect the producers, operators and other subjects in the production of food (including food additives), the production and operation of food safety, pharmaceuticals, medical devices, cosmetic research and development, production, business, use, and other aspects of product quality and safety. In the production of food (including food additives), food safety, drugs, medical devices, cosmetics development, production, operation, use and other links in the product quality and safety of suspected illegal behavior.

Article 3 of the management of food and drug complaints and reports the implementation of unified leadership, local management, administration by law, the principle of social **** governance.

Food and drug supervision and management departments at all levels should strengthen the management of food and drug complaints and reporting guidance and coordination, strengthen publicity, the implementation of the reporting incentive system, to encourage and support the public to report food and drug violations.

Article 4 of the State Council Food and Drug Administration in charge of the national food and drug complaints management, the main duties to perform the following:

(1) to develop food and drug complaints and policies and supervise the implementation of the management of complaints;

(2) investigation and handling of food and drug complaints with a significant impact on a national scale and release relevant information;

(C) inform the national food and drug complaint reporting management;

(D) coordinate and guide the specific work of the food and drug complaints at the same level.

Article V of the local food and drug supervision and management departments at all levels in charge of the administrative region of food and drug complaints and reporting management, the main responsibilities to perform the following:

(a) in accordance with these measures to develop the administrative region of food and drug complaints and policies and supervise the implementation of the administrative region;

(b) investigation and handling of food and drug complaints in the administrative region and publish Relevant information;

(C) notify and report to the higher level of the administrative region of food and drug complaints management;

(D) coordinate and guide the specific work of the same level of food and drug complaints reporting agencies.

Article VI of the State Council food and drug supervision and management agencies responsible for the specific work of the national food and drug complaint reporting management, mainly to perform the following duties:

(a) directly received food and drug complaints for acceptance, referral, transfer, tracking, supervision, audit, etc.;

(b) collect and summarize the national food and drug complaints and reporting information (b) collect and summarize information on national food and drug complaints and reports, and regularly publish national food and drug complaints and reports analysis report;

(c) the development of food and drug complaints and reports management work procedures, standards and norms for local food and drug complaints and reports at all levels of business guidance;