With the development of science and technology and the improvement of people's living standards, the popularity of telephone is getting higher and higher, and people can't live without telephone. They answer a lot of phone calls every day. Making a phone call seems easy. Talking into a microphone is as simple as talking face to face, but it's not. Call is very particular. Telephone etiquette is also called the basic demonstration of modern etiquette, which is worth learning.
Basic telephone etiquette
The first important sound
When you call a company, if you get through, you will hear the friendly and beautiful greetings from the other party, and you will be very happy in your heart, so that the dialogue between the two sides can go smoothly and you will have a good impression on the company. As long as you pay a little attention to your behavior on the phone, you will leave a completely different impression on the other party.
Answer quickly and accurately
Modern workers are busy with work, and there are often two or three telephones on their desks. When they hear the phone ring, they should pick up the receiver accurately and quickly, preferably within three times. The phone rang for about 3 seconds. If no one answers the phone for a long time, or it is impolite to keep the other person waiting, the other person will be impatient while waiting, and your company will leave a bad impression on him.
Even if the phone is far away from you, there is no one nearby after hearing the phone ring. You should pick up the receiver as soon as possible. This attitude should be possessed by everyone, and this habit should be cultivated by every office worker. If the phone rings five times before picking up the receiver, you should apologize to the other party first. If the phone rings for a long time and only answers "hello", the other party will be very dissatisfied and will leave a bad impression on the other party.
Understand the purpose of calling.
Almost all calls made during working hours are related to work. Every phone call in the company is too important to be perfunctory. Even if the person you are looking for is not here, don't just say "no" and hang up. When answering the phone, you should also try to find out the reason to avoid making mistakes. First of all, you should know the purpose of the other party's call. If you can't handle it yourself, you should also carefully record it and gently explore the purpose of the other party's call, so that you can win the favor of the other party without delay.
Politeness before hanging up.
To end a telephone conversation, it should generally be put forward by the caller, then politely say goodbye to the other party, say "goodbye", and then hang up. Don't hang up after you finish.