The public opinion of "sky-high mandarin fish" is getting closer to the truth.
In response to the "high-priced mandarin fish" incident in Harbin, the special investigation team in Songbei District issued a circular of 15. However, after the conclusion of the official investigation was issued, the public continued to question the incident from many angles, and the relevant consumers also pointed out that the menu signature was forged and the weight of the fish was also problematic. Obviously, this survey has not dispelled the public's doubts, and there are still many doubts about the "sky-high fish" incident.
Throughout the whole "high-priced mandarin fish" incident, public opinion reversed three times in 48 hours. In view of the questions raised by the public, such as whether the mandarin fish sold in the hotel is wild, whether the price is reasonable, whether there is an interest transmission chain for tour guides and taxi drivers to guide consumption, and why the hotel's online reputation is extremely low, the local authorities should continue to dig deep and give the parties and the public a statement.
On June 16, the incident of "eating fish for 10,000 yuan" in Harbin set off waves again. On the evening of June 15, the local official informed the fishing village involved that it was "clearly marked and not illegal", and then the incident of "eating fish at a high price" broke out in the fishing village in the same place, and "a mullet head was 498 yuan/kg" which had not appeared in the menu of the fishing village involved before. On the same day, Chen Yan, a tourist from Jiangsu Province, questioned the official investigation results through the Nanjing media, saying that the handwritten bill published by the fishing village was "not signed by me" and "threatened by the store and the child was eaten by human flesh". At the same time, according to the Beijing News, a local tour guide exposed the inside story, saying that taking people to the "high-priced fish" restaurant can get 60% commission.
At this time, who signed the "Chen surname" on the handwritten bill? Is the "wild fish" sold in the wild fishing village on the North Shore really wild? Is there a problem with the weight of the fish? Is the price of fish reasonable? Five key issues, such as whether there is an interest transmission chain for tour guides and taxi drivers to guide consumption, are thrown out. What is the truth? Let's go and see what the parties have to say.
Four focal points
Chen Yan, as the poster, chose to turn off the phone and delete the related Weibo when the media was hotly speculating about this incident. His behavior once aroused public suspicion, and some even thought he was guilty. For this reason, he was attacked by various kinds on the Internet. Netizens launched a war of abuse for this, turning a consumption incident into a regional attack.
Yesterday, Chen Yan, the party concerned, said that he had responded to the questions raised on the Internet one by one.
Is the fish 14.4 kg or 10.4 kg? Party: "personality guarantee 10.4 gold"
Regarding the weight of mandarin fish, which has been concerned for a long time, the hotel said on 15 that they weighed mandarin fish 14.4 kg, and the customer said it was 10.4 kg when checking out. Jiangsu customers have a strong southern accent, and the two sides have disputes over the pronunciation of "four" and "ten", and the store infers that it is north and south.
At 8: 42 am yesterday, the reporter dialed the mobile phone of Mr. Chen, a Changzhou tourist who was involved in the high-priced fish incident. After more than a day off, the phone finally got through.
Mr. Chen answered several questions from reporters on the phone. He said that the content released by Weibo was completely true, and the weight of mandarin fish was still 10.4 kg, but the store said 14.4 kg, which must be a mistake. "Weighing 10.4 kg, you can take the personality guarantee and see for yourself."
Is it free to eat fish? Consumers are self-employed non-public officials in Changzhou.
Mr. Chen refused the request of face-to-face interview. He responded to questions from some netizens. He said that he was a local self-employed person in Changzhou, not a public official, and traveled to Harbin with his family at his own expense.
The netizen's query "actually paid 7200 yuan, why is it 10302 yuan?" Mr. Chen said that I didn't pay the bill, and I didn't read the receipt when I found out the next day. When I found out later, the major reports had already come out. First of all, I admit here that after we were beaten, the store got a 30% discount.
Did you go by yourself or did the tour guide bring it into the store? Mr. Chen: The travel agency said it would compensate us.
In an interview with a local TV station in Heilongjiang, the wild fishing village on the north shore of the hotel stressed that Mr. Chen and his party went to the hotel by themselves.
Mr. Chen denied that his team was led by a tour guide.
Mr. Chen said, "The local travel agency has always apologized to us and paid us compensation, but we have never accepted it. We think so. Now that things have happened, we don't want others to pay compensation. Since you made a mistake, you have to take responsibility for your mistake. I made this post with this attitude. "
Yesterday, a local TV media in Changzhou also broadcast an interview with Mr. Chen. In the video, regarding the question of who started first, Mr. Chen said, "The Internet said that I was drunk and started first, but the police could see from the monitoring that I was beaten." He said that hugging the boss after mediation didn't want to be retaliated.
Teacher Chen also apologized through the media for writing the word "Black Northeast" in Weibo: "I didn't think well about this, so I shouldn't divide it by region. After all, bad businesses are individual, and here I apologize to the people in Northeast China through the media. "
Why did you delete the post and turn it off to play "Disappear"? The information that the child was threatened by the store was exposed.
As for some netizens who questioned why he deleted posts and turned off his phone, Chen Yan said that since the incident, he has been receiving various calls, especially from Heilongjiang. "I really can't stand it, my life is completely disrupted, there is no way. I can only turn off my phone and delete Weibo. "
Also said that Weibo was a reminder, but it was completely out of control. "After sending Weibo, the store also called to intimidate us. This can provide phone records, and even the information of our children has been sent online by their human flesh. Here, I ask Harbin network police to deal with it according to law. No matter what this matter is, the elderly at home and my underage daughter are innocent, which is a great blow to them. "
Journalist investigation
Before the "high-priced fish" was exposed, many tourists vomited on the Internet that they were recommended by local drivers to eat in the restaurants involved, spending thousands of dollars, spending thousands of dollars to eat fish without even an invoice, and they only had cash receipts. Then, does the restaurant with the signboard of "North Shore Wild Fishing Village" have a business license to operate wild mandarin fish?
Did the tourists sign the bill? The hotel's literacy was signed by the waiter.
The word "Chen" on a handwritten bill has also become a key link in the dispute between the two sides. Mr. Chen said, "That is definitely not my signature. This can be used for handwriting identification! " According to media reports, after checking with the Wild Fishing Village Hotel on the north bank of the hotel yesterday, I got a new answer. Zhao Ling, the front desk manager, admitted that it was not Mr. Chen himself who signed the handwritten bill, but the waiter who signed the word "Chen" for "free of charge".
The high-priced squid shop is not illegal? The catering license has expired, and there is no wild word in the industrial and commercial registration.
According to media reports, yesterday afternoon, after inquiring in the national enterprise credit information publicity system, it was found that the business registration name of the hotel under the signboard of "North Shore Wild Fishing Village" was actually "North Shore Fishing Village Hotel in Songbei District, Harbin". The operator is Ma Moumou, and the business place is No.2, Commercial Service, Building 2, Xinxin Yiyuan Community, Songbei District. The business scope includes the manufacture and sale of Chinese food: staple food and cold dishes (excluding cakes and raw seafood). The food and beverage service license is valid from February 5, 2065438 to February 4, 20 16. The registration status is survival.
It can be seen that the restaurant's catering license has expired, and the business scope of industrial and commercial registration is not "wild".
On a comment website, the address of the North Shore Wild Fishing Village is the same as that registered by the industry and commerce.
How much is mandarin fish in the local market? One catty of processed 30 yuan and one catty of cultured 10 yuan.
Yesterday morning, the reporter went to Daoli Vegetable Market, a large vegetable market located in Zhao Lin Street, Harbin. Here, the reporter saw a processed sturgeon. The vendor said it was a ready-made product, 30 yuan 1 kg. Another stall owner told reporters that there may be mandarin fish for sale in the nearby Hada Friendship Farmers' Market.
The reporter then saw in the Hada market that a fish shop was selling a kind of cultured mandarin fish. The proprietress said that this kind of fish only needs 10 yuan 1 kg, and each fish is 40-50 kg. The proprietress said that she also watched the news. The 398 yuan 1 kg mandarin fish mentioned in the news is the kind of wild mandarin fish weighing about 200 kg, which is very expensive. It's rare this season, and it's not sold in the general market. More than a year ago, she sold it. At that time, it sold for more than 100, 1 kg. If you only buy the middle section, the price is more expensive.
The owner of another aquatic product stall said that he had sold several hundred Jin of mandarin fish, the most expensive one was 80 yuan, 1 Jin.
What did the hotel say about the reversal of events? "The owner and manager of the restaurant were ill and had an injection."
At 2 o'clock yesterday afternoon, the reporter came to the wild fishing village on the north shore again. At that time, the store was dimly lit and there were no customers. A male staff member said that there is no business. Zhao Ling, the shopkeeper and manager on duty on the second day of New Year's Day, is not in the store. A waitress said that they were all sick and went to the hospital for an injection.
Yesterday, a media reporter called Ma, the owner of the fishing village, and asked whether the fish sold were wild or farmed. Ma told reporters on the phone: "This incident has hit me hard. I am taking a drip and don't want to be interviewed again. "
After communication and coordination, at 3 o'clock in the afternoon yesterday, the investigation team of Songbei District of Harbin had a phone call with Mr. Chen, a Changzhou tourist.
A staff member surnamed Zhao told reporters that the two sides talked for about 20 minutes, and Mr. Chen told the story.
Mr. Zhao said that he would write Mr. Chen's story and report it to his superiors. It was just a survey from the hotel before, it was a preliminary survey.
Mr. Zhao said that the investigation team will further investigate whether the operation of wild mandarin fish concerned by netizens is legal and the nature of mandarin fish operated by hotels, and the investigation results will be announced.
At noon yesterday, the reporter came to the Propaganda Department of Songbei District Committee, and Yin Yutang, chief of the news section, contacted Mr. Chen through the reporter. Yin Yutang said that the survey results released on February 15 are only preliminary results, and there is no consumer's statement, and further investigation will be made now.
Yin Yutang said that after seeing the information reflected by Mr. Chen and Weibo on the Internet, the relevant departments in Songbei District immediately set up an investigation team set up by the Market Supervision Administration and the Tourism Bureau and rushed to the store to investigate.
At the investigation site, the investigation team collected evidence including surveillance videos and related bills and permits.
Diners tucao
Eating fish in restaurants involved is mostly recommended by tour guides and drivers.
According to media reports, yesterday morning, Xiaoli (a pseudonym), an anonymous tour guide in Harbin, broke the news that she had worked as a tour guide and would get about 60% commission for taking people to the above fishing village. But this statement has not been confirmed by the store.
Previously, many tourists reported on the Internet that eating fish in restaurants involved was recommended by local tour guides, drivers, taxis and some black car drivers.
"When I came out from the world of ice and snow to take a taxi, the driver pulled here." Miss Lin, a tourist, told the reporter that when she and her friends traveled to Harbin in June last year at 5438+065438+ 10, she was taken to the wild fishing village on the north shore by a taxi driver to eat fish.
Miss Lin said that according to my experience, I usually trust the food recommended by local people, but I didn't expect to be "slaughtered". "This squid is very big. The fish head alone weighs 10 kg. We only ate a few pounds of fish and spent more than 3,000 yuan. "
"Being cheated by the driver, the place is particularly remote." A famous domestic food review network "North Shore Wild Fishing Village" won only two stars, and there are more than 200 comments below, most of which evaluate its taste is average and its price is too high. Some diners commented on this year's New Year's Day, "It tastes good, but the price really scared the baby to death. It's an eye-opener to have a meal of 10 thousand yuan and then eat rice in soup. "
Many diners said in their comments that they were introduced to this restaurant by local taxi drivers. Some netizens spit out the plane and were pulled here. Some diners said that some drivers said that as long as they introduce guests into the store, they will get a certain commission, usually around several hundred yuan.
Set off a storm again
This store again!
Tourists were exposed to fish for nearly 1.6 million yuan.
Mr. Chen from Changzhou spent 10,000 yuan to eat mandarin fish in Harbin, and some tourists broke the news that it was in the same store. At the same time, Ms. Wang from Zhejiang and her party 19 spent nearly16,000 yuan, of which the most expensive mandarin fish head sold for 498 yuan a catty.
On the morning of 15, Ms. Wang from Zhejiang reported that on the evening of February 9, when Mr. Chen had a dispute with the store, he was having dinner on the second floor of the wild fishing village on the north shore. 19 and his party (excluding the tour guide and driver) ordered more than 30 kilograms of fish. At the time of checkout, it was 15735 yuan. Ms. Wang and her party also ordered the rare wild mandarin fish recommended by the store, and it was the head of mandarin fish, which cost 498 yuan per catty. This fish head alone cost nearly 8000 yuan.
Ms. Wang said that she was also taken to the fishing village by the tour guide. "When I weighed the fish, someone told me the price orally." When checking out, Ms. Wang and her party found that Mr. Chen and other customers had a dispute with the store, and they were also "shocked" to see that their bill was close to16,000 yuan, while the six-member tour group at the next table spent nearly 10,000 yuan.
"We also have questions about the weight, but when the police came, the tour guide and the driver said it was not safe to fight, so let's pay the bill right away." Ms. Wang said that more than 30 kilograms of fish only ate one third, so she had to buy a pot and pack the rest of the fish.
At present, Songbei Tourism Bureau has contacted Ms. Wang for an inquiry and investigation. At present, Ms. Wang and her party are negotiating compensation with the travel agency and waiting for the results of the investigation.
Zhejiang tourist Ms. Wang and others spent 15735 yuan on dishes, among which a "new dish"-"pot-roasted fish head" appeared. The bill shows that the unit price of fish head is 498 yuan/kg, and the total price is 7965438 yuan +08 yuan.
When the reporter interviewed the wild fishing village in the north shore on June 5438+05, he did not find the price of "pomfret head" in the "fish display cabinet". When it was opened on the same day, the head of herring was not clearly marked on the Yi Labao menu posted in the fishing village. However, when the reporter visited the fishing village again on 16 13, Yi Labao still didn't have the price tag of the green fish head on the menu, but added a "yellow paper shell price tag" on the "fish showcase", which was handwritten with "green fish head 498 yuan/kg" in black.
Comment immediately
Respond to the consumption trap of "high-priced fish" with fair investigation
After several days of fermentation, the "high-priced fish" incident has not settled, but has become more and more suspicious. After repeated iterations, the so-called right and wrong are gradually blurred. Due to the addition of new points such as "handwriting dispute", this ordinary and serious consumer dispute is slipping into the vulgar plot of the national detective drama. On the one hand, the official almost one-sided investigation conclusion, on the other hand, the people constantly verify, criticize and question. Chen Yan's latest hot voice undoubtedly pushed the tug-of-war between two camps and two opinions to a climax.
In fact, when Songbei District of Harbin released the investigation report, it bluntly said that "the parties could not be contacted" and expressed the hope that they would take the initiative to contact and restore the original appearance of the incident. It is not difficult to see from this detail that local officials still have enough room for manoeuvre in their own "conclusions"! Now, Chen Yan's response from a distance is naturally a big plus for the follow-up investigation. We expect the relevant local functional departments to uphold a fair stand, show the greatest sincerity, try to get in touch with Chen Yan as soon as possible, and finally give a convincing investigation conclusion after adopting the statements of all parties and strictly verifying and screening.
On June 5438+05, local investigators were eager to throw out a suspicious "investigation report" based on the store's one-sided statement, which itself seemed very strange. In the eyes of many people, this move is quite suspected of local protectionism and "crisis public relations and image maintenance"! In this way, an "investigation" with questionable process and biased conclusion will not only not calm public anger, but will aggravate anxiety. In addition, the resulting regional stigma and explicit personal attacks have made the "high-priced fish" incident more complicated and emotional step by step.
Perhaps, what needs to be clarified in particular is that the "high-priced fish" incident has nothing to do with others, and its essence is a consumer dispute. Judging the right and wrong should be based on the truth, legal definition and market common sense. The local investigation team said that the restaurant involved was clearly marked, so there was no violation-this logic seems reasonable, but it is untenable. This is because Chen Yan was "guided" into the store by the travel agency. Unfamiliar consumption scenes and unfamiliar consumers all determine that Chen Yan is placed in a deliberately created information asymmetry state, and it is difficult to make rational judgments and choices.
The "high-priced fish" incident is different from the general cheating incident. It is a * * * scheming and chain-like consumption trap. Defending consumer fairness is not as simple as clearly marking the price. More importantly, it is necessary to protect consumers' right to make rational and prudent decisions. I hope that the follow-up investigation of the "high-priced fish" incident can explain this. This group of manuscripts is composed of Xinhua News Agency, Beijing News, China Daily and Changzhou TV Station.