1. The software version is out of date or unstable: Make sure you are using the latest version of the Star Video application to ensure the stability and compatibility of the software.

2. Insufficient device storage space: If the device storage space is insufficient, the application will crash.

3. Network connection problem: Star Movies requires a stable network connection to operate normally.

4. Incompatible device hardware or operating system: Some older devices or operating system versions are incompatible with the Star Movies application.