1, event details
In response to the exposure of CCTV's "3. 15 party", Chen Yifan, the company's public relations director, responded to the Zhongxin Jingwei client and sent an official apology statement from Dolphin Cross-border Technology (Hong Kong) Co., Ltd. (hereinafter referred to as "Hong Kong Dolphin"). According to the statement, after receiving the warning notice issued by the AQSIQ, the Hong Kong Dolphin immediately removed the Japanese food from the shelves and recovered the previously sold Kalebi cereal that did not meet the notice. The company expressed sincere apologies to its customers and has already begun to pay compensation.
According to the "3. 15 party" report, Shenzhen Dolphin Cross-border Technology Co., Ltd., a subsidiary of Shenzhen Youshushu, claims to be the largest supply chain platform for maternal and child products imported from China, providing goods for many domestic e-commerce. In the company's online mall, CCTV reporters saw the Kalebi cereal banned from the nuclear pollution area of Japan. The full name of the product is CAlbee, 800g of instant cereal with fruit granules, which was purchased by the company in the second half of 20 16.
2. Japan's nuclear leakage area
On February 20 17 13, the General Administration of Quality Supervision, Inspection and Quarantine (AQSIQ) issued a warning notice on the audit of Japanese food radioactivity-related certification documents, requiring all imported enterprises (including cross-border e-commerce) to avoid importing from 10 Japanese prefectures (Fukushima, Gunma, Xinju, and a certain port) which were banned by China.
Hong Kong Dolphin stated that on February 20 17 15, after receiving the notification from the national inspection, the company stopped all orders for Kalebi cereal and arranged for the return by sea. The statement also said that recently, Hong Kong Dolphin completed a comprehensive investigation of the Japanese imported food sold by the company, and all products that did not meet the notification requirements were taken off the shelves and stopped selling. However, due to the failure to take them off the shelves at the first time after receiving the warning notification, some consumers bought Kalebi products that did not meet the notification requirements from February 13 to February 22.
3, all products off the shelf
As of press time, Sino-Singapore Jingwei clients searched for "Kalebi cereal" products on e-commerce platforms such as Taobao, Tmall, JD.COM and Store 1 respectively, and found that the products had been removed from the shelves on the above-mentioned e-commerce platforms.
Apart from the official Hong Kong Dolphin Mall, which platforms are the unqualified Kalebi cereals imported by the company sold to? How do consumers who have already bought claim? What is the claim procedure? The client of Sino-Singapore Jingwei inquired Chen Yifan about the above questions, but as of press time, no reply has been received.
The client of Sino-Singapore Jingwei understands that Hong Kong Dolphin is a third-level legal entity of bonded cross-border business under Shenzhen Youshushu Technology Co., Ltd. (hereinafter referred to as "Youshushu"), which is used to operate cross-border import e-commerce, and established the cross-border brand "Dolphin Supply Chain" in 20 15. Shenzhen Dolphin Cross-border Technology Co., Ltd. (hereinafter referred to as "Shenzhen Dolphin"), a subsidiary of Youshu, is an affiliated enterprise established to meet the regulatory requirements of the state on cross-border policies. It mainly provides consulting, technical support, operation in the bonded area and other services for Hong Kong dolphins, and does not engage in cross-border trade activities.
4. Introduction of cereal products
According to Japanese media reports, Calbee will launch a new product of "Fruit Cereal Chocolate Crispy Banana Flavor" on March 13, and the price of 350 grams per package including tax is expected to be 540 yen.
Kalebi fruit cereal can be used as a snack or breakfast. It can be eaten directly in multiple ways, and can also be added with milk, yogurt, etc. It has rich fruit fragrance and crisp taste. The new product cereal is added with chocolate crisps and blocky dried bananas evenly sprinkled with cocoa powder.