The 24-hour online consultation telephone number for lawyers is 12348.

12348 special telephone for legal service is a form that the judicial administrative department uses special telephone lines and telecommunication networks to organize lawyers, notaries, grassroots legal service personnel and staff of township judicial offices to provide convenient and efficient legal consultation and legal services for the masses and social organizations.

"12348" legal service telephone work responsibilities, mainly to answer legal advice and popularize legal knowledge; Implement internal linkage and do a good job in door-to-door service; Communicate external information and do a good job of diverting cases; Strengthen regional cooperation and do a good job in coordination and linkage between functional departments; Do a quick response to prevent disputes from intensifying.

12348 digital meaning:

"1" is to build a platform

to establish a unified appointment consultation platform for people's livelihood notarization in Beijing. Relying on the Beijing public legal service platform, the online appointment consultation platform for people's livelihood notarization in the city was established. By integrating and optimizing the resources of 25 notary offices and more than 4 notaries in the city, unified online appointment consultation was conducted for people's livelihood notarization matters such as wills and small inheritance in the city, which promoted the quality and quantity of people's livelihood notarization in the city.

"2" is to promote two constructions.

One is to promote the information and intelligent construction of notarization industry. Strengthen communication with public security, civil affairs and other departments, expand the scope of data of relevant government departments for notarization information verification, and gradually realize online verification of notarization information such as identity, household registration, marriage and property.

the second is to promote the incorporation of notarization and dishonesty into the construction of social credit system. Establish a blacklist of fraudulent notaries in the city, promote the inclusion of fraudulent notarization as a personal integrity record in the construction of social credit system, and create conditions for the trial implementation of the party commitment system for notarization matters. By promoting the two constructions, the information communication between notarization and other government departments will be realized, so that data will run more, people will run less, and those who cheat notaries will be deceived and restricted everywhere.

"3" is to establish three systems

One is to implement the list system of notarized certification materials. Unless otherwise provided by law, the masses do not need to submit proof materials outside the list.

the second is to establish a notarial public welfare legal service system. Organize notarial legal services to enter the community and rural activities at least twice a year to provide free face-to-face notarial legal advice for the masses.

the third is to establish a notary service supervision system. Widely collect opinions and suggestions from the masses on notarization services, and randomly select not less than 1 notarization items from each notary every year for a return visit investigation.

establish and improve the three systems from the perspective of people's feelings and user experience, and guide and standardize the services before, during and after notarization, with the aim of making people understand and feel comfortable.

"4" is to optimize four services

One is to expand the service range of "run at most once". The nine kinds of "running at most once" notarization items tried out last year were expanded to 52 kinds. Ten measures for notarization, certificate reduction and convenience were released to the society.

the second is to shorten the notarization processing time. Part of the notarization processing time was shortened to 5 working days.

the third is to reduce some notarization fees. Reduce some high fees for notarization matters, and further reduce the burden on the masses and enterprises.

the fourth is to exempt special groups from notarization fees. Exempt from the notarization fee for the elderly who have reached the age of 7 when applying for notarization of wills. Exempt from the notary fees of the subsistence allowances, severely disabled people without a fixed source of income, and those who apply for notarization matters such as relief funds, subsistence allowances, payment of alimony and alimony. By expanding, shortening, reducing, exempting and other tangible measures, the masses can get tangible benefits and really benefit from the "streamline administration, delegate power, strengthen regulation and improve services" reform.

"8" is eight key points

First, strengthen party building in an all-round way. Adhere to political guidance, party building first, strengthen the political function of grass-roots party organizations, so that every notary takes serving the people wholeheartedly as his belief, internalizing it in his heart and externalizing it in form.

the second is to reform the notarization system. Optimize the system and mechanism of public institution notarization institutions, and promote the pilot work of Beijing cooperative notarization institutions.

the third is to expand notarization services. We will provide extended convenience services such as book agency, mail delivery, etc., improve innovative notarization services such as comprehensive notarization for the aged and notarization for family affairs, and provide diversified dispute resolution services.

the fourth is to standardize the accreditation process. Taking "doing a good job" for enterprises and the masses as the standard, we should sort out the whole process of notarization application, acceptance, verification and approval, standardize the testimony template, and improve the service quality by standardization.

the fifth is to strengthen quality inspection. Increase the assessment weight of public welfare notarization, and highlight the public welfare attribute of notarization. Strengthen the supervision during and after the event, and weave a strict quality monitoring network to achieve a "double improvement" in the number and quality of accreditation.

Sixth, improve notarization facilities. Provide some advanced notarization equipment for the notary offices in the outer suburbs. Establish a green service channel to provide convenience for the elderly, frail, pregnant or suffering from serious diseases and other special circumstances.

seventh, optimize the window service. Strictly implement the "Ten Prohibitions" of Beijing judicial administrative system to deepen the work of "streamline administration, delegate power, strengthen regulation and improve services" and the "Ten Norms" of service management of window personnel in Beijing judicial administrative system. Implement the first question responsibility system and one-time notification. The service matters such as the situation of notaries, charging standards, and accreditation procedures will be publicized.

eight is to strengthen education and training. To carry out the training of all the staff of the notary industry "streamline administration, delegate power, strengthen regulation and improve services", change the work style, and comprehensively improve the ability to serve the people.

Eight key points are not only the foundation and foundation of notarization work, but also the joint of notarization "streamline administration, delegate power, strengthen regulation and improve services". We will promote the in-depth development of the reform of notarization "streamline administration, delegate power, strengthen regulation and improve services" through eight key points, and promote the all-round promotion of the notarization industry.