Watching variety shows on video websites is something that many young people are keen on. So is Xiao Wang in Hangzhou. Because he loves to chase dramas, he has bought members on several video websites. "I opened a membership service so that I wouldn't be harassed by advertisements when I was following the drama, but on several platforms, there were finally advertisements recommended." Xiao Wang also found that even members need to pay or use coupons to watch many movies.
Since February this year, Zhejiang Consumer Protection Committee has organized consumer rights volunteers and third-party investigation agencies to make unannounced visits to the membership fees and services of nine major video websites, including Tencent Video, iQiyi, Youku, Mango TV, Sohu Video and Tencent Sports. Xiao Wang has also become one of the volunteers of consumer rights protection in this consumer experience. Yesterday, the survey results were officially announced, and the situation of the nine major video websites was not optimistic.
Related reports: There are many problems in video websites that cannot be followed at present.
The relevant person in charge of the Consumer Guidance and Supervision Department of Zhejiang Consumer Protection Committee told qianjiang evening news that at present, only contract law and consumer rights protection law can be used to restrain and regulate the behavior of video website providers. In view of the chaos found in the experience, such as "members still have all kinds of exclusive advertisements" and "websites generally default to continuous monthly subscription", consumers cannot protect themselves with legal weapons, and relevant departments also lack the basis for law enforcement.
They suggested that relevant departments should formulate unified management regulations and standardize the membership service of video websites. At the same time, in order to prevent video website operators from using format contracts and overlord clauses to infringe on members' interests, it is suggested that relevant regulatory authorities formulate a template for member service contracts to protect consumers' legitimate rights and interests.
It is worth noting that the video website will also obtain the user's mobile phone information, location, address book and photos when the user operates. "Although the video website indicates that the above information of users is obtained for information security reasons, it is difficult for ordinary consumers to distinguish which information should be collected and properly managed by the video website and which is over-collected for commercial purposes."
Experts pointed out that the Ministry of Industry and Information Technology should further clarify the contents and boundaries of its access to user information, as well as complaint channels, in order to better protect consumers' privacy rights.
Refer to the above content: People's Network-Investigate the nine major video websites? Why do you have to watch advertisements to become a member?