Summary report of catering industry 1
Time flies, and we will never look back. Yesterday's pains and joys will be the past. What we have to face is not yesterday or tomorrow, but now, we have worked for another year. In this year, it can be said that it is an extraordinary year for restaurant management. Facing the reception tasks in the off-season in the first half of the year and the peak season in the second half of the year, through the joint efforts of restaurant leaders and employees, we finally completed various business indicators and reception tasks such as meetings and banquets. At the same time, during this year, I also gained a lot of knowledge and my own shortcomings in my work. Now I will report the work summary of 10 and the plan of 20 15 as follows:
In the past year, with the concerted efforts of Qi Xin, Qixin has made some achievements in health and services, but there are still some shortcomings in details. There are still many things to learn at work, and we need to constantly enrich ourselves and keep learning and making progress. Sometimes it is easy to idealize the problem if you don't see it thoroughly enough, so it will lead to deviation from the actual situation. There are still some irregularities in daily management, which affect the overall effect of the work. Therefore, in the future work and study, we should always pay attention to our own shortcomings, constantly improve our working ability, and better complete other tasks arranged by departments and superiors.
1, accept the work assigned by the supervisor and be fully responsible for the work of the team.
2. Check the performance of employees in this group at any time, correct the problems found in time, and play a leading role. Accurately provide the best service for guests.
3, check the appearance of this group of employees, can not meet the requirements and standards can not work.
4. Participate in various business trainings on a regular basis.
5, according to the customer's situation, arrange the staff's work shifts, and be responsible for the team's staff attendance.
6. Handle service problems and guest complaints, report to the restaurant supervisor, and attend the briefing on time.
20 15 is a year full of dreams and hopes. I hope I can make progress in my work, give full play to my advantages, improve the work of my department, and learn more knowledge and improve my comprehensive quality in my career. Therefore, it is necessary to make a plan for this work:
First, in the new year, we should better implement our original health system and our work flow, so that our work can be carried out in by going up one flight of stairs.
Second, management objectives: strengthen the training of staff's service awareness, strengthen the management of workflow, realize the standardized management of the hotel, and improve the satisfaction of guests.
The third is to improve their own management level, increase hotel service knowledge, cultivate internal strength and enhance connotation.
Fourth, strengthen the work discipline of employees, because discipline is the basis for us to do every job well.
Fifth, improve staff's service attitude and strengthen staff's politeness, because service attitude is the lifeline of the hotel, and politeness is the basic point of service attitude.
Six, strengthen the training of employees' professional quality, improve the practical ability of employees, and make the work more standardized.
Seven, cultivate team spirit, build a harmonious, happy and common progress of the healthy team.
Eight, cultivate employees' awareness of energy saving, put an end to waste and reduce hotel expenses.
Nine, strengthen communication and coordination with various departments, to avoid work out of touch.
Improve your ability to solve problems and deal with things. You can improve yourself through communication or study.
Summary report of catering industry II
Time flies when I'm busy. In a blink of an eye, the work of _ _ _ was over, and I reviewed the work of half a year. With the support and help of company leaders and colleagues, I finished my work well according to the company's requirements. Through study and work, the working mode has made a new breakthrough and the working method has undergone major changes. Now, summarize the work for the next year.
1 environmental sanitation
As a restaurant, hygiene is a very important prerequisite, aiming at environmental hygiene. I have formulated a management method with clear division of labor and responsibility to people, and conducted regular inspections on the door, cold dish room, basement, cold storage and warehouse. Clean appliances and equipment every day, and strictly require personal hygiene.
2. Food quality
Standardize the operation of dishes, clean and select raw materials before processing, and strictly demand the shape and appearance of dishes. The quality of dishes should strictly control the temperature, color, quantity and the shortage of unclean tableware.
3. Resource management
Switch water, electricity and gas reasonably, stop waste in time when it is found, enhance employees' ergonomics awareness, strengthen cost control, save expenses, correctly grasp gross profit margin and increase benefits.
4. Promotion and publicity
Improve the comprehensive reception capacity, and regularly carry out vestibule and kitchen training. Fully grasp the service standards and product quality, and improve the reception capacity.
5. Cost specification
Always ask about the cost of raw materials, grasp the market dynamics, reduce costs and improve profits.
6, equipment inspection
Check the equipment and facilities frequently, consult with the engineering department in time when problems are found, and pay special attention to the maintenance of the equipment and facilities, make them in good condition and use them reasonably, and strengthen regular management to prevent accidents.
While doing a good job in hotel catering, I will conscientiously perform my duties, conscientiously complete other tasks assigned by my superiors, and strive to do my job well. In the next work, I will work hard, try to correct my shortcomings, carry forward my advantages, strive to achieve greater work results and create higher value for the hotel.
Summary report of catering industry 3
20____ Under the leadership of _ _ Municipal Commercial Federation, under the guidance of _ _ Municipal Trade Development Council, with the support of China Commercial Federation, China Hotel Association, China Cuisine Association and _ _ _ Cuisine Association, I will take serving the government, enterprises and society as the purpose, closely rely on the support of the government, unite the majority of member enterprises, and play the role of industry representative, industry service and industry coordination.
One. Review of 20 years' work
In 20____, I will mainly work with three breakthroughs and one persistence. That is, the breakfast engineering industry has made breakthroughs in self-discipline, communication and service for enterprises, publicity and service for enterprises.
Self-discipline of breakfast engineering industry
I will take the lead in the self-discipline work of the breakfast project contractor. Since the development of self-discipline in breakfast engineering industry, it has played an active role in standardizing breakfast engineering, especially in collecting "three noes" food. However, industry self-discipline is only the work that I will take the lead in organizing enterprises. In the face of illegal homemade dining cars in society, the industry self-discipline team is at a loss. However, the illegal dining car not only affects the breakfast engineering dining car, but also has some problems, such as occupying the road at will, making food with naked fire on the street, and food without hygiene guarantee. In order to solve this problem, I will strive for the support of the Municipal Trade Development Bureau and join hands with the city appearance monitoring brigade to clean up illegal dining cars. The specific way is: I will send people from time to time to collect illegal self-made dining cars with the city appearance monitoring brigade.
When collecting illegal homemade dining cars, we must not forget that the members of the city appearance brigade and the self-discipline group of our association are very brave and dedicated. I will encounter many incidents, such as holding a knife, throwing stones, throwing oil, besieging and beating people. For example, a member of the cityscape brigade was stoned by an illegal dining car operator (named _ _), and after smashing it, the _ _ lay on the ground pretending to be a victim, attracting everyone to watch. After _ _ treatment, _ _ was detained.
What we can't forget is the wit of the city appearance monitoring team. The operators of illegal dining cars are afraid of being caught for violating the rules, so they are very cunning. Usually, they run away as soon as our car appears. To this end, the members of the city appearance monitoring brigade acted very quickly and blocked intersections everywhere, so that the operators of illegal dining cars could not escape. In addition, some dining car operators are very fierce and attack with knives. Every time, the city appearance inspectors are quick-sighted and subdue the knife holders.
What we can't forget is the patience of the members of the industry self-discipline team. Faced with the irrationality of illegal dining car operators, members of the industry self-discipline team always remain patient and rational. On Guan Ren Road, a dining car operator unreasonably pestered the staff of the industry self-discipline group for nearly _ _ hours. After the patient persuasion of our staff, the operator finally understood that the breakfast project is a practical matter for the people and must be operated according to the regulations.
From _ _ _ to _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ After rectification, many nail houses have completely disappeared and the appearance of breakfast project has been improved. In addition, the business qualification of _ _ illegal dining car operators was cancelled.
In addition to jointly rectifying illegal dining cars with the city appearance monitoring brigade, we have also continued to carry out self-discipline inspection in the industry. We have inspected the dining car department for more than times, dispatched more than inspectors and vehicles, and collected more than kilograms of "three noes" food (last year's surplus kilograms), and collected more than kilograms per vehicle every day. Below _ _ kg, urban dining cars generally no longer sell "three noes" food. Industry self-discipline has done a great thing for the government, enterprises and society.
For enterprise communication services
In order to let enterprises know the latest catering situation and technical conditions and communicate, I will organize Nanputuo Temple Industrial Society, Shuyou Seafood Restaurant Co., Ltd., Jin Yan Hotel, Wang Ji Food Co., Ltd., Zhangjiang Crab King Restaurant and Huli Zhenbin Restaurant to participate in the 4th China Food Festival and China Healthy Food Festival respectively. The enterprise personnel who participated in the food festival learned a lot of cooking skills in the catering industry and were deeply inspired. At the same time, it also showed the technical level of our city to our national counterparts. All participating enterprises have won _ _ awards (or honorary titles). That is, it won the titles of China Top Ten Restaurants, China Famous Banquet, China Famous Cuisine, Jinding Award, China Famous Store, Healthy Food, Best Banquet Design Award and Gold Chef Award. In addition, there are _ _ chefs identified as "_ _ chefs", _ _ chefs identified as "_ _ famous chefs", _ _ enterprises identified as "(more wonderful articles from" Secretary Dont Ask For Help ")", _ _ famous shops identified as "_ _ snacks" and _ _ varieties identified as.
③ Propagandize enterprises.
I will be in Xinhuanet, Buddhism Online, _ _ TV Station, _ _ Daily, _ _ Daily, _ _ Business Daily, _ _ Evening News, Straits Herald, Straits Metropolis Daily, Straits Life, Southeast Morning Post, Southeast Express, China Food News, etc. In particular, the feature film _ _ was produced in _ _ TV station (introducing Nanputuo Temple Industrial Society, Jin Yan Hotel, Huli Town Hotel, Zhangjiang Crab King Hotel, _ _ Scenery Banquet, _ _ Snacks, etc.). ), and made a short film _ _ (introducing _ _ special dishes) on TV, which caused great repercussions.
In addition, I will release _ _, _ _ and _ _ documents this year. These briefings have played a role in communicating with the government, industry organizations and enterprises.
④ Insist on serving government and enterprises.
Over the past year, we have never forgotten that the purpose of the association was to serve the government and enterprises, and we have always implemented this purpose in all the work of the association.
1, unite against SARS. SARS is a color-changing epidemic this year. During the anti-SARS period, regardless of working hours, almost all our employees worked overtime at noon, at night and on weekends, and worked overtime until _ _ at the latest. During the anti-SARS period, I mainly did three things. The first is to establish a business reporting system. We have established a system for reporting the daily operations of enterprises, and a total of _ _ enterprises report their operations to us every day. I will summarize the operation situation and report it to the Domestic Trade Office of the Municipal Trade Development Council, so as to provide a basis for government departments to grasp the business dynamics in time. The second is to establish contact between government departments and enterprises. Hold a symposium of _ _ enterprise leaders to understand the present situation, existing problems and suggestions of enterprises. During the anti-SARS period, a total of _ _ documents, _ _ documents and _ _ briefings were issued. For government departments to understand the situation of enterprises, enterprises to master anti-SARS measures, play a bridge role. The third is to provide services for enterprises. Provide information for enterprises to buy masks, disinfectant, thermometers and so on. Due to the excellent work of our association, China Business Federation and China Finance, Trade, Textile and Tobacco Trade Union awarded _ _ _ advanced units in the fight against SARS to catering enterprises in our city, and our association was also awarded advanced units. Mr. Peng Yiwan, the headmaster, was rated as an advanced individual.
2, to carry out quality services
Service is the soul of an enterprise. In the "National Quality Service Month" activity, our bureau will mobilize catering enterprises to actively participate, and all participating enterprises will take the "Quality Service Month" activity as an opportunity to improve their service level. For example, Shi, the chairman of Huli Town Hotel, specially held a meeting of department managers to study how to provide better service for guests. Managers of all departments put forward implementation measures according to their own work characteristics, which enabled the management of the enterprise to pass the "Quality Service Month" on a higher level. In the "Quality Service Month" activity, I will have _ _ enterprises rated as advanced units, _ _ individuals rated as advanced individuals, I will be awarded the Excellent Organization Award, and President Peng Yiwan will be rated as advanced individuals.
3. Establish legal service channels.
I will contact Jiuxin Law Firm and hire it as the legal consultant unit of our association to provide daily consultation, training and lecture services for members free of charge. Su Xiufen, a lawyer of the institute, gave a legal lecture on "Several Provisions on Evidence in Civil Litigation" for our association. The lecture was vivid and simple, and many business leaders asked Mr. Su for legal difficulties on the spot. Participants in the lecture said that this kind of lecture was very effective and needed by enterprises. I hope to hold more such lectures in the future.
Second, experience.
This year is the third year of the establishment of our association. I will keep pace with the times from the active work in the first year and the pioneering and innovative work in the second year. If we have made some achievements in our work, it is inseparable from the support and help of leaders and colleagues at all levels when the TDC opened its business; Without the guidance and help of China Business Federation, China Cuisine Association, China Hotel Association, _ _ Cuisine Association and Municipal Commercial Association. We can't do without the support of member enterprises (Kerry Seafood Restaurant Co., Ltd. provided our association with a financial support of 1 10,000 yuan, and Linbian Industry and Trade Co., Ltd. provided _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Summary report of catering industry 4
In a blink of an eye, I have been working in _ _ _ _ company for more than a year. According to the work arrangement of the company manager, I am mainly responsible for the daily operation of the restaurant floor and the training of the department. Next, I will make a summary report on the work in 20 15 and briefly introduce the work plan for 20 16.
One. perform duties
Mainly assist the restaurant manager to do the daily internal management of the front office. In the next few months (June, July, August and September), due to the needs of work, the trust of leaders and the needs of their own development, they are mainly responsible for hotel marketing. Looking back on the work in the past few months, there are mainly the following aspects:
1, pay attention to learning and education, and inspire people to make progress.
I have been in charge of internal management in the Royal Hotel since I took office. I know that most employees of the Royal Hotel come from Hebei, Anhui, Hunan and other different regions. Their cultural level and comprehensive quality are very different, and their professional level and service awareness are not high. In view of this situation, I listed my own shortcomings one by one and conducted comprehensive training and on-site supervision. Correct the wrong management methods, explain the theory and practice the operation. The eight skills practice procedures are standardized from the aspects of standard polite expressions, smiling service, professional ethics and food collocation when guests enter the store. Through learning, employees can strengthen service quality and improve service level. When guests enter the store, they can actively and enthusiastically serve and introduce hotel dishes. When guests light cigarettes, the waiter should show the ashtray in time. A skill competition was held in April, and the waiter Tan Liyan won the first place in the skill competition. Other waiters have developed the good habit of asking questions if they don't understand, and asking each other if they don't understand. They have also learned a lot, their mental outlook is getting better and better, and their work efficiency has been improved. However, the operational details need to be improved.
2. Grasp the management system.
In the early days, there were many problems in the work of restaurants. The main problems are that there is no standardized system, employees are not clear about the system, and some systems have not been implemented to specific responsible persons. Through the guidance of the leaders of the quality inspection department, I listed the switching time and the person in charge of the wall and audio in the health work system, as well as the service process, personal hygiene requirements and standards of each post and the matters needing attention in finishing the work, and conducted on-site supervision and inspection every day, which was of great help to employees to strengthen their work consciousness and clarify their work responsibilities. In the later period, the telephone cost was high, and the telephone booth was configured by the senior manager. After work, the telephone was locked and the waiter was not allowed to make local calls, which put an end to the phenomenon of making local calls after work.
3. Master the communication with internal customers.
Communicate with customers sincerely, listen to their valuable opinions, constantly improve and coordinate, and feed back the feedback information of customers to the kitchen in time. For example, sometimes the customer feedback that "Ami fried pork" is not enough, and "boiling fish" is not fragrant enough. Through sincere feedback from customers, coupled with our careful discussion and revision, the quality of dishes has been continuously improved to satisfy customers.
4, pays special attention to the reception and management of banquet propaganda work.
October is the golden season for wedding banquets. I made a wedding banquet plan and distributed visiting leaflets to the surrounding units. At present, I have undertaken five wedding receptions on June 5438+ 10, introducing the advantages of the restaurant to the coming guests, communicating with the wedding company by telephone, and publicizing the hotel scale. And made full preparations for the banquet reception in a planned way.
Step 5 eat a team meal
We contact more than 30 tour groups by telephone, and have group meals every Saturday, Sunday and Monday. At present, travel agencies, travel agencies, international travel agencies and travel agencies spend the most. By hosting group meals, the popularity of the restaurant is increased, and the cost of the kitchen is reduced. And take advantage of the opportunity to receive group meals, seriously consult and feedback opinions, and do a good job of feedback statistics.
Second, the direction of future efforts
I deeply feel my shortcomings in my work, and I will work hard in these areas in the future:
1. Keep learning, improve yourself, and strengthen the study of sales business knowledge and all aspects of knowledge.
2. While doing a good job in this position, we will continue to develop new customer groups.
3. Maintain and communicate with internal customers.
4. Arrange marketing work in a planned way.
5. Do a good job in customer statistics, constantly strengthen contact, and do a good job in customer complaint handling and information feedback.
6. Work closely with the hotel sales department to receive meals and reception services.
Summary report of catering industry 5
Thanks to the efforts of all the staff in the company, we have made gratifying achievements. For three consecutive years, the sales exceeded10 million yuan, and the number of employees exceeded 200. At the same time, our relationship with customers has developed steadily, and a number of large customers have been newly developed. The following is a summary of the company's work in the past year.
One. Looking back on previous years' work:
(1), the work of various departments has made remarkable progress:
sales department
The overall performance of the sales department was from16.46 million in _ _ _ _ to _ _ million in _ _ _ _ _ _, and the average monthly performance was from1380,000 to1660,000, accounting for 50% of the total turnover, which well reflected the work of the sales department. The manner, image and reception of the welcoming department are unified, warm and thoughtful, and its progress is obvious to all, creating the first scenery into the store.
Floor cloth
In 20____ _, under the premise of personnel adjustment and branch matching, the overall team construction was orderly, the cadre team did not relax, and the overall cohesion, sense of responsibility and unity rose to a new height. Employees are the foundation of enterprises and the guarantee of services. The turnover rate of grass-roots employees in _ _ _ has increased significantly compared with previous years. By strengthening communication with employees, cadres can understand their ideas more accurately, give more direct help and ensure the good service status of grassroots employees.
manufacturer
Under the leadership of the chef, he has made outstanding achievements in raw material acceptance, attendance discipline, daily management and new dish development. In particular, the understanding of health standards and norms has reached a new height through several inspections. The quality of dishes is stable and good, the concept of cost control is strengthened, water and electricity conservation is also improved, and the leading role of backbone forces is gradually emerging.
administration
The financial department analyzes all kinds of data accurately and timely, and the supervision work is meticulous, so that all departments can carry out their work better and more effectively; The engineering department shall timely and effectively maintain the equipment and facilities, and actively cooperate with the timely handling of all kinds of emergencies; The purchasing department should handle all kinds of surprise purchases and warehouses according to the standardized warehouse management process, which gives us the greatest logistical support and ensures the normal operation of the work;
② Insist on training:
All departments responded positively, taking training as the only way to improve our standards and achieve unification according to the training outline formulated by the Head Office. Every month, cadres strive to adopt more novel and unique methods in training and combine them with reality to maximize the training effect and achieve good results.
(3), coordination significantly improved:
Through more than three years of running-in, four departments and dozens of groups have made different progress in cooperation and communication.
We can further realize that this is not only the work of departments (groups), but also the work of the whole enterprise and team. This qualitative leap makes the frequency of mistakes and problems lower and lower.
(4) The overall image and service atmosphere of employees have improved: the appearance and polite greetings of the first-class stores are insufficient compared with previous years. Over the past year, all cadres and employees have fully realized this. Everyone Qi Xin worked together to find good methods and breakthroughs in appearance and courtesy, thus making progress and improvement now; As a result, the feedback satisfaction and recognition of customer service have been improved and widely praised by customers. Through the joint efforts of all staff, we have created a good working atmosphere and living environment, won a good reputation for the enterprise, established a good image, and further added value to the brand value of the enterprise.
(5) Employees' recognition of the enterprise is on the rise:
With the development of enterprises, the needs and benefits of employees are constantly improving, so as to meet the needs of employees and solve their difficulties as much as possible. Employees also know that their own development depends on the development of enterprises, and their enthusiasm and attitude have been greatly improved. The spirit of hard work is everywhere.
6. Solve the problem in time:
Cadres of all departments can take seriously the problems existing in their own departments, find out the causes and solutions in time, and handle them properly to avoid the seriousness and repetition of incidents.
All landowners, safety work often unremitting:
Always put safety work first. The emphasis on meetings and conferences and the necessary pre-job training for new employees make all employees understand its importance and always be vigilant. The personnel on duty at night will never relax, be conscientious and never let go of any unsafe factors.
Two, the old year has passed, on the basis of summing up the achievements, we also saw our shortcomings:
(1), the growth rate of sales performance did not reach the ideal goal, and the individual sales performance did not improve in the situation of two-level differentiation, and the proportion of overall performance did not increase significantly.
(2) The graded and refined service needs to be improved. There are differences in service reception standards between floors and personnel, and the reception standards and levels are uneven. The grading service needs to be further improved.
③ The internal management of the kitchen needs to be improved. Although great progress has been made compared with the past, there are some mistakes in foreign bodies, production speed and food quality, and internal hygiene, discipline and personnel management need to be further improved.
(4) The requirements for system perfection and implementation have not reached the expected goal.
20____ _, a new beginning, we should raise our standards, keep learning, continue to work hard, and make our work steadily improve.
Three. Main work plan for the new year:
① Establish a good brand awareness, jointly safeguard corporate brands and promote the sustainable development of enterprises.
(2), better establish the concept of full service and marketing, everyone is a salesman, propagandist, and everyone is a waiter.
③ Exert the power of example, create an atmosphere of striving to be advanced and learning advanced in the whole store, and promote the improvement of service quality.
(4) tapping potential internally and expanding customers externally. Continue to strengthen training, improve the comprehensive quality of employees, improve service quality, and raise the comprehensive level of management team to a new level.
(5) Continue to improve management, strengthen energy-saving awareness, and strive to maximize benefits.
⑥ Stabilize the staff, strengthen business skills learning, promote each other and improve together.
⑦ Cooperate with and implement the company's policies, do a good job of communication, coordination and support with other branches, and learn and make progress together.
This year is the fourth year of the company's birth, and it is also the year when the company implements total quality management! At the beginning of the new year, Vientiane is renewed. The realization of business tasks this year depends on the correct leadership of leaders at all levels of the company and the joint efforts of all employees. People in our company should unite and forge ahead, be determined to innovate, realize the rapid development of economic and social benefits, present gifts to the fourth anniversary of opening with excellent results, lay a solid foundation for building the company brand, and work hard to keep the company brand youthful and energetic forever!
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