Employee Manual of Xingyuan Food City
(Trial Edition)
Speech by General Manager on July 12, 21
Dear colleagues:
Hello!
Welcome to join Xingyuan Food City and make it your career. Xingyuan Food City integrates all kinds of delicious snacks in Chuxiong, specializing in barbecue, small pot rice noodles, fried rice, covered rice, Chinese fast food, fruit juice cold drinks and traditional pasta. Now, the restaurant is developing steadily and rapidly with its unique advantages. The reason why it is so successful is not only because of its advanced management mode, but more importantly, because it has your working team who created all this together. Competitors can copy many of our secrets, but they can't take away your pride, enthusiasm and loyalty to the cause of Xingyuan Food City.
The team of Xingyuan Food City takes the eight-character policy of "dedication and pursuit of Excellence" as the action guide, and constantly pursues to provide customers with healthy and delicious food and warm and thoughtful service. I hope you can work with all partners to create the glory of Xingyuan Food City.
I wish you a happy job and a successful career!
General Manager Xia Dong
The first part of the volume
In order to enable the restaurant to continuously provide healthy and delicious food and warm and thoughtful service to customers in the course of operation, make the best use of everything and make the best use of people, enhance the continuity and gradual management, and rapidly enhance the restaurant culture, the Employee Handbook of Xingyuan Food City is specially compiled for all employees to learn and communicate, improve their comprehensive quality and create a corporate culture atmosphere.
this manual is based on the principle of coordination among the authority, decision-making body, executive body and supervision body, with the general manager, lobby manager, office director, head chef and deputy head chef as the management core, implementing the shareholders' resolution and maximizing the profit target of the restaurant. Each department is independent, with clear responsibilities and mutual constraints, which can not only ensure the management as experts and experts, but also protect the rights and interests of owners. We firmly believe that customer satisfaction is the only criterion to evaluate our management and staff service. Only by constantly improving the service level and ensuring the quality of dishes can we survive and develop in the fierce competition. We will use practical actions to realize our ideals, bring healthy and delicious food to more people, and let more people enjoy warm and thoughtful service.
Chapter I Personnel Management
Section I Basic Requirements
1. Pay attention to collective interests and sense of collective responsibility
When you are doing your work, you should consider what will affect the interests of the restaurant. For example, if you provide excellent service to customers, customers will come again. Everyone relies on cooperation to complete the work, and problems in that link will affect the efficiency of the work. Therefore, we should have a lofty sense of collective responsibility.
2. Unite and cooperate to achieve great success.
With the help of colleagues, listen to opinions, communicate with each other, trust each other, and face up to and solve problems or put forward new ideas. The strength of three people is always greater than that of one person. As long as we work together, the strength is endless and the natural performance is improved.
3. Deal with the relationship between the collective and the individual
The team has made achievements, and collective cooperation is the key, but we should affirm the contribution of each member. You should know that without the participation of personnel, there will be no collective assistance, and there will be no possibility of success.
basic system in the second quarter
1. Rationalization suggestions
Before putting forward rationalization suggestions, you should make corresponding opinion surveys, ask for opinions and keep them confidential. So that you can better convey suggestions to your superiors, which will help improve the management of your superiors.
2. Opinion communication policy
If any member has any questions or opinions about the contents of the manual, as long as they are reasonable or beneficial to others and restaurants, you can first report them to your superiors. If you can't solve them, you can directly report them to the general manager to help you solve the problem.
1. Related meetings
(1) Seminars
Seminars are helpful for informal discussions between employees and managers, and their purpose is to exchange opinions and solve problems. The meeting will be held once a week or when managers think it is necessary.
(2) Staff meeting
The staff meeting is mainly to communicate with managers and employees, publicize the relevant system of the restaurant, and announce related problems, solutions and suggestions. Its purpose is to better upload and release, inspire enthusiasm, commend advanced, and enhance the cohesion of employees.
Section III Rules and Regulations
System Description
The responsibility of managers, lobby managers and other managers is to ensure the full implementation of the restaurant system. When employees have questions about the system or encounter difficult problems, they can raise them with their superiors. Restaurants have the responsibility to investigate the questions raised and give appropriate answers.
(1) job orientation
○1 Personal information
A. When joining Xingyuan Food City, you must provide the office with a copy of your ID card, a copy of your academic certificate, a work certificate, a recent medical report and a recent photo without a hat. Receive the employee's employment application form and fill in the personal information accurately in person.
B, in case of any of the following changes or additions to personal data, you should promptly notify the relevant management personnel to ensure your rights and interests:
a name;
b home address or telephone number;
c marital status;
d contact person in case of accident or emergency.
e restaurant reserves the right to review the information provided by you. If you cheat, the restaurant will immediately remove you from the list.
2 registration procedure
after receiving the notice from the restaurant, you should report to the restaurant office on the specified date. If you can't report as scheduled for some reason, you should get in touch with the relevant person in charge and set the registration date separately. The registration procedure is as follows:
a. Go to the office to go through the registration formalities, meet with the department lobby manager or team leader, and accept the work arrangement.
B, go to the office to get clothes, work permit and pay the deposit.
3 internship
The first three days of work are internship, which provides you with an opportunity to get familiar with your work and understand Xingyuan Food City. In the meantime, the restaurant provides food, but there is no salary. At the end of the internship, your superiors will discuss your work performance with you. If your work performance during the internship is evaluated as good or above, your internship is over and you can enter the probation period.
④ Probation period
Every new employee must go through a probation period, which usually lasts for one month. This is the time for you to learn professional skills and try to adapt to the working environment as soon as possible. You must work under the guidance of the induction tutor, consult the old employees modestly, and try to become a qualified gardener as soon as possible.
(2) working hours
○1 working hours of the restaurant: strictly follow the regulations of the restaurant, and do not be late, absent from work or leave early.
○2 Vacation: According to the work needs of the restaurant, the general manager is responsible for arranging an appropriate vacation schedule for each employee. Generally speaking, every employee can enjoy two days off every month.
(3) organizational structure
(4) payment of wages
Xingyuan Food City pays its employees monthly. The pay date is 15th of each month, and the salary is paid from 1st of last month to the end of last month.
(5) Contract and contract period
When a new employee has passed the test of internship, both parties sign a labor contract that conforms to relevant national laws in accordance with the principle of fairness and justice, and the labor contract is a mutual agreement between both parties. When the legal agent or legal agent of the restaurant signs a labor contract with the employee, both parties must perform their rights and obligations in accordance with the contract. The term of the contract is generally one year. During the contract period, both parties will build mutual trust and understanding, which may be extended to the next longer term, and both parties will get more rights and obligations.
(6) words and deeds
"Xingyuan Food City" does not object to mutual dating between employees, as long as it does not affect the normal operation. We encourage employees to maintain a friendly, frank and cooperative working atmosphere in their work and activities. However, in order to avoid favoritism or possible unfairness and injustice, the supervisor should not date his subordinates or keep too close relationship with his subordinates during working hours. Xingyuan Food City prohibits employees from making uncivilized behaviors in the workplace. Bad behaviors such as humming a tune are not allowed. When you meet guests in walkways, aisles and stairs, you should take the initiative to give way and say hello. Subordinate employees should respect superior managers, and superior managers should also respect and care for subordinate employees. Employees should not be treated unfairly because of their age, color, nationality, religious belief, gender or other factors.
(7) Safety and confidentiality
When the staff is off duty, carefully check all the power supplies, doors and windows, turn off the faucet and lock important documents and other valuables to avoid loss or theft. Employees should not bring their mobile phones or other equipment to the restaurant to charge, and should not use the equipment and water and electricity of the restaurant for personal use. After work, employees should abide by the law, not participate in any illegal activities, ensure sleep, health and entertainment, pay attention to their own safety, and their personal behavior after work has nothing to do with the restaurant. Xingyuan doesn't want employees to bring valuable personal belongings or money into the restaurant to avoid unnecessary trouble. Because of the competition and your responsibility to the restaurant, employees can't disclose any information about the restaurant to anyone.
(8) Information and file management
In order to ensure the accuracy and truthfulness of employee files, please inform your boss in time when the following situations occur: change of address or telephone number, contact person in case of accident or emergency, change of name, marital status, etc. Otherwise, the restaurant will think that you are falsely reporting materials, and will give corresponding punishment according to the seriousness of the case. All materials and files are kept by the office.
(9) Health, appearance and smoking ban
Xingyuan takes "providing customers with the highest quality service" as its management guarantee. When employees are at work, if they don't pay attention to hygiene and safety, they may bring bacteria to customers or colleagues. Therefore, if you are suffering from infectious diseases or diseases, please do not come to work. Employees must hold a health certificate. If there are no new employees who have not applied for a health certificate, the restaurant is responsible for helping them, but if they leave after less than one year of work, the handling expenses will be borne by themselves. Employees should wash their hands carefully after going to the bathroom to ensure that dishes and tableware are clean and hygienic. Employees must maintain personal hygiene, take a bath frequently, and keep their clothes clean and tidy. Female employees should not have hair to cover their faces and their hair styles should be close to their heads. The male employee's hair is above the collar, combed neatly and without beard. If you find any safety problems, please report them to your boss in time. During working hours, employees are forbidden to smoke in the non-smoking area, not to spit, throw cigarette butts or garbage everywhere.
(1) Conflicts of interest
During the employment period, employees are not allowed to participate in jobs and businesses that conflict with their own occupations, or do business with Xingyuan and suppliers or attempt to have business relations without the consent of the restaurant. Every employee must avoid things or occasions that may conflict with the interests of the restaurant, or that may conflict.
(11) Ask for leave
If you need to ask for leave, you should go to the office one day in advance to get a leave slip and get the consent of the department head. There is no salary for personal leave, and if there is a hospital certificate, it will be settled according to 5% of the salary of the day. The minimum unit of leave is one day. Leave for less than two days (including two days) shall be granted by the lobby manager or chef, and leave for more than two days shall be granted by the general manager. The leave note is collected at the office, signed and filed by the office, and employees should cancel their leave at the office in time after returning to their posts.
(12) Resignation
Employees who want to resign should submit a written resignation report 15 days in advance, and can leave the restaurant only after being approved and going through relevant formalities. If you don't resign according to the normal procedures, the restaurant will not pay the surplus salary or refund the deposit. If it causes serious consequences or losses to the restaurant, the restaurant will further investigate its legal responsibility.
(13) Dismissal
Employees will be dismissed immediately after obtaining the consent of the general manager in any of the following circumstances:
1 There is no suitable work arrangement due to the adjustment of the restaurant organization;
○2 After the medical treatment for illness or non-work-related injury expires, he is unable to meet the job requirements;
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failing to meet the work standards twice in a year.
(The salary of the dismissed employee in the current month shall be settled according to the actual working days)
(14) Dismissal
The restaurant has the right to dismiss one of the following situations immediately without prior notice and without providing any compensation. Employees who violate the law shall be handed over to the public security organs for handling:
1 Stealing, fighting or other illegal acts;
○2 serious violation of restaurant management system, regulations and professional ethics;
○3 filling in a false resume;
within one year, the accumulated points deducted have reached 1 points or more.
Section IV Salary Management and Work Performance
When you are employed by Xingyuan Food City, the manager will tell you the salary standard and the relevant policies of Xingyuan. The restaurant will conduct a salary level survey on the market every year, and decide to adjust the salary standard according to the survey results and the financial affordability of the restaurant to ensure that the salary is fair and reasonable.
(1) Xingyuan Food City pays employees according to their performance
The restaurant strictly follows the principle of "more pay for more work, performance first". The salary of all employees will be paid according to the current salary structure, and employees should be rated as "excellent" or above in their work performance before considering promotion and salary increase.
(2) job performance evaluation
Xingyuan Food City conducts an evaluation on all employees before 15th of each month, and five evaluation criteria, namely five grades, are adopted in the evaluation.
○1 Outstanding (first class)
Top performance. Excellent work performance, able to estimate the occurrence of various situations in the work and effectively maintain the praised work performance. Is always the most accomplished and contributed employee in Xingyuan team.
○2 Excellent (Grade II)
Great contribution, consistent performance, overfulfilled work, effective response to work objectives, and rectification according to the situation, which is the mainstay of Xingyuan team.
3 Good (Grade III)
Reliable work, performance meeting the requirements and expectations of Xingyuan, successful completion of tasks and effective response to work objectives, and an important contributor of Xingyuan team.
○○○○○○○○○○○○○○○○○○○○○○○○○○○○967 Need improvement.
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(3) salary composition
salary = grade salary+commission+bonus
★ commission. According to the profit target plan of the general manager at the beginning of the quarter, employees can get corresponding commission rewards if they achieve 1% according to the indicators implemented by the department. The more they exceed, the more commission they will get. The detailed rules are made by the general manager at the beginning of the quarter, and the target responsibility letter is signed with the department head, and finally announced to all employees.
★ Bonus is a cash reward of a certain percentage of grade salary according to performance appraisal, and the restaurant will make appropriate adjustments according to the actual situation.
outstanding performance appraisal, good improvement and substandard
The growth percentage is 12 ℅-15 ℅ 9 ℅-11 ℅ 5 ℅-8 ℅
(4) Promotion
Good work performance, and twice "excellent" in one year.
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