Second, if you choose the online ordering service, a service evaluation message will be pushed later. At this time, you can complain on KFC's official WeChat account, which is also an effective method. However, since this official WeChat account is commonly used in China, the waiting time may be longer.
Method 1: Log in to KFC official website and consult online customer service. If you know the telephone number of manual customer service, just dial it.
Method 2: Search KFC applet on WeChat, which is described in detail below.
1. Open WeChat, click Find below and then click Enter applet option.
2. After entering, click the search box at the top.
3. Enter KFC, find it and click Enter.
4. After entering the homepage, click the question mark on the right.
5. On the Help Center page, click to enter the online customer service option. Consult online labor, you can get the phone number of KFC, and then call for consultation.
Thirdly, if the complaints about KFC are not answered for a long time, and the offline complaints have not been well solved and handled, it is suggested to call the hotline 123 15 directly, and someone will connect them soon.
Legal basis:
Law of the People's Republic of China on Protection of Consumer Rights and Interests
Article 39 Disputes between consumers and business operators over consumers' rights and interests can be resolved through the following channels:
(a) negotiated settlement with the operator;
(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;
(three) to complain to the relevant administrative departments;
(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;
(5) bring a lawsuit to the people's court.
Article 40 If consumers' legitimate rights and interests are damaged when purchasing or using commodities, they may claim compensation from the sellers. If the seller's compensation is the responsibility of the producer or other seller who provided the seller with the goods, the seller has the right to recover from the producer or other seller.
Consumers or other victims who suffer personal or property damage due to commodity defects may claim compensation from sellers or producers. If it is the responsibility of the producer, the seller has the right to recover from the producer after compensation. If it is the responsibility of the seller, the producer has the right to recover from the seller after compensation.
When consumers receive services, their legitimate rights and interests are damaged, and they can claim compensation from the service providers.