1. Have you received on-the-job training before going to work? That is, simple service procedures and training on standardized operations.

2. When you make an operation mistake, do you immediately wipe the customer's phone and the liquid spilled on the body, or do you run out of the room and tell the leader? (Since you said that the guest’s cell phone was fine at the time, he must have been in the room or on site. Did you tell the leader immediately to resolve the matter afterwards?)

3. Since the manager discounts the guest’s consumption, it is right. Give the guest a preliminary reply and handle your mistakes. Then why not deal with your mistake as soon as it is dealt with instead of dealing with it after the customer complains again?

4. Since the customer has accepted the result of the handling at that time, the initiative is in our hands. Why did your leader agree to reply to the customer for compensation without confirming whether the phone is broken?

5. Since you thought of calling the police, why didn’t you call the police when the leader did not protect the employees? You decided not to do it, so why did you just sign and not call the police because you were afraid of the impact on the store? And what does the Labor Bureau do?

I also worked in catering management for seven or eight years. According to you, this matter is not that difficult to handle. Now that you ask these questions, it is not a solution to the problem.

Accept the fact. If you don’t feel angry, go to the labor bureau and try to see if you can get your money back, but don’t hold out too much hope because you signed. Quietly ask, are you at the Wangshunge Hotel in Zouping?