1. First of all, apologize to the customer with a good attitude. Hello, I'm the waiter (manager) of xx store. I'm sorry that this shopping failed to satisfy you and brought you a bad consumption experience. We will try our best to deal with your problem.
2. After calming down the customer's emotions, offer compensation methods, such as changing meals (if the customer is more emotional, you can offer other meals appropriately in the case of changing meals) and giving coupons.
3. After the problem is solved, apologize to the customer again and send the customer out for reference. I'm sorry to have delayed your time. Thank you for your comments and suggestions. We will strengthen product quality control and improve service attitude. We look forward to your next visit. )