First, the preparation rules before opening the store on the same day
(1) Preparation of raw materials and materials
A. Cook black tea, green tea and other spare materials according to business needs.
B. Prepare filter screen, milk tea cup, straw and other supplies.
(2) Clean the workbench
A product display must be classified to ensure neatness, freshness and cleanliness.
B. Wipe the countertop with a wet cloth, and then dry it with a dry cloth to ensure cleanliness, dust-free and water-free.
(3) put all kinds of appliances
A. Complete electrical appliances, and orderly place fruit juice bottles, teapots, etc.
B.these utensils are clean and undamaged.
(4) Clean and inspect the in-store facilities.
A. all electrical appliances should work normally.
B there is no water and dirt in the freezer, and the appearance is bright.
Second, the working rules after opening the store on the same day
(1) Greeting customers
Passers-by outside the store should smile kindly and ask "hello". When customers enter the door, they should say hello politely, "Hello, welcome".
(2) Recommend products and answer customers' questions
The cashier should say "Welcome to XX, what would you like to drink?" And make suggestions to customers. It is recommended that dairy products should not exceed 1 times. When the customer is uncertain about the drink, take the initiative to guide "Do you want to drink milk tea, fruit tea, etc." .
(3) Customer orders
After the customer orders, the cashier immediately rereads the name of the drink he ordered and asks, Is that right? After checking out, the cashier handed it to the staff for deployment and said to the customer, "Please wait a moment, and we will deploy it for you right away." .
(4) Completed and handed over to the customer.
After the beverage is made, give it to the customer and remind the customer of the precautions such as "be careful with hot drinks". And said to the customer: "Thank you for tasting. If you have any comments, please feel free to give us feedback. " Watch the customers leave and say "Welcome to visit next time".
The above suggestions for opening a shop are helpful to students who open a shop.