summary of personal work in government affairs center 1
21xx is a year of rapid economic development, prosperity and glory in our region. Over the past year, under the leadership of the district party Committee and government, the guidance of the hall leaders and the business guidance of the leaders of the district land sub-bureau, the window staff of our bureau, in accordance with the work arrangements and requirements of the district party Committee and government, started from reality, closely focused on the work of the government service center, did a solid job in all the work, constantly improved the scientific level of party building, further strengthened the mass line education and practice activities, created a good atmosphere of clean administration, handling affairs according to law and standardizing behavior, and promoted the sound and rapid development of all the work of our bureau's window.
The work of this year is summarized as follows:
1. Carry out the Party's mass line education practice activities in depth
The activities are closely centered on maintaining and developing the Party's advanced nature and purity, with the spirit of "respecting morality, fraternity, openness and innovation" and in accordance with the general requirements of "loving Tangshan, making contributions, loving Fengnan, stressing dedication, loving posts and comparing positions". My window adopts the way of combining centralized learning with autonomous learning, carries out study and education, listens to opinions, investigates problems, carries out criticism, carefully takes study notes and writes experiences. Through the in-depth development of the party's mass line education practice activities with the people being pragmatic and honest as the main content, we will focus on solving outstanding problems that the people have strongly reflected and improve our ability to do mass work well under the new situation. According to the opinions and suggestions put forward by comrades, especially after the feedback from the Party organizations, we have made serious study and analysis, made a deeper analysis of the causes and harms of existing problems, and achieved the purpose of self-education, self-improvement, self-improvement, correction of shortcomings and enhancement of party spirit.
second, do a good job in land registration and certification, and protect the legitimate rights and interests of right holders.
legal registration is the only way to safeguard the legitimate rights and interests of land users. Up to now, we have handled 6,853 cases of land registration, including 6,553 cases of state-owned land use right registration, 15 cases of collective construction land use right registration and 285 cases of mortgage registration, with serving the overall economic situation as the main line and protecting the legitimate rights and interests of land owners as the purpose.
Third, strengthen business learning and improve business level
This year, under the arrangement of superiors, our window carefully organized staff to participate in business training, participated in the post qualification training of land registration personnel in Hebei Province, and the dynamic supervision and inquiry system of land registration information in Hebei Province and the training of sorting and summarizing existing land registration information, which improved the overall business level.
In order to learn to use the XX municipal town cadastral management system, the bureau leaders specially invited the business personnel of Beijing SuperMap Company to come to our bureau and the central window to guide the study, and prepared to organize personnel to continue learning the new system at the bureau.
IV. Actively cooperate with all the important tasks assigned by the leaders of the center
My window staff actively cooperated with all the important tasks assigned by the leaders of the center and completed the task perfectly. During the period, help the center to revise various publicity materials such as "Notice of the Window of the Administrative Service Center in XX District of XX City".
V. Actively explore and launch new measures at work
In response to the call of the superior leaders, our window staff, with the approval of the leaders, canceled the original land transfer link when handling the second-hand house transfer procedures, so that the registration business can be completed in one step and practical convenience can be brought to the masses.
since January this year, the cadastral certification system has been introduced into our window, and the original handwritten certificate has been cancelled, which makes the handling of land certificates more standardized and streamlined, and achieves synchronous networking and dynamic supervision with the provincial and municipal land and land systems.
Outlook for the future work
First, continue to implement the Party's mass line education practice activities
Second, continue to do a good job in the daily certification of land registration
Third, carry out education to improve the professional quality of all staff and cultivate the service concept
Pay attention to carrying out education in political thought, laws and regulations, professional theory, specialized technology and civilized service in all staff to improve the overall quality of all staff. Mobilize the enthusiasm and creativity of window staff.
IV. Organizing window staff to master the use of urban cadastral management system
In 21xx, the land registration work of our bureau will continue to use the XX-level urban cadastral management system and implement unified management. Therefore, our window staff should continue to organize their study so as to be skilled in their work. Summary of personal work in the government affairs center 2
Time goes by, but time goes by. I have been working in the tobacco window of the government service center for nearly a month. Although the time is not long, I really realized the ordinary and difficult work in the service center window. There is no rush and vigorous work in the front line here, but it is the link between the tobacco system and ordinary people, which can better reflect the value of life, and also make myself exercise and improve, and gain a lot.
every window is the forefront of a unit's business acceptance, and it is the closest and most closely related part to the broad masses of the people. Work attitude and efficiency directly affect the reputation and image of the unit among the masses. You have to face people from all walks of life there, but you must treat every visiting mass with sincere attitude and simple language.
The most important thing about the quality of window work is the quality of service. It is our compulsory course to improve the political and theoretical literacy and professional quality of window staff. Therefore, our window staff are required to be familiar with all kinds of business knowledge and procedures, and be clear when the clients come to the window for consultation. Most people's understanding of the work of government service center: monotonous and boring. Yes, it is not easy to do a difficult thing well, but it is even more difficult to do a hundred simple things well. I understand it as follows: it is not necessarily difficult to work at ordinary times, but it is cumbersome and requires excellent patience, which requires us to always adhere to a service concept of "I would rather trouble myself a hundred times than embarrass the masses once". Serve the people sincerely, and let everyone who comes to work feel that a little waiting is also a good time and memory with a smile and enthusiasm.
politeness is the premise and foundation of respect. Our staff try their best to warmly receive every client who comes to the window, using civilized language, and making people feel that they are not rigid and stylized, but from the heart. With this enthusiasm to work and serve, the client will feel respected from the details of the window service. High-quality service is more reflected in the details of service. For example, clients who come to the window to handle affairs often cannot handle it in time because of incomplete application materials or incomplete relevant procedures, and customers are in a hurry, so it is inevitable that they will complain, which requires us to patiently explain and inform relevant matters in detail. We have to face different types of people every day, and we need to pay back with smiles, enthusiasm and patience, but sometimes there will be differences in language and understanding, and even the attitude of the clients is very bad. At this time, we also hope to understand that our tobacco window counter mainly handles tobacco monopoly retail licenses. In order to improve the efficiency of business handling, we promised to complete the business in 21 working days, but now it has been raised to 11 working days. Although it has brought a lot of pressure to our work, it has greatly shortened the business completion time. At the same time, every day, a large number of people ask about the relevant conditions and procedures. Although the brochure placed on the counter has clear provisions, some terms have changed because of the cumbersome text, which is no longer suitable for continued use. The people often fail to meet the application requirements after handling it many times, and the people also complain. On the basis of the brochure, I briefly indicated the main procedures and precautions for handling the "cigarette certificate", and attached the window processing time and contact number to make it separately. At the same time, disposable cups and tea leaves are also prepared at the counter window to facilitate the reception of the masses. This kind of service, I hope to get the recognition and support of the masses, and establish a good image of our tobacco department among the people. Summary of personal work in government affairs center for 3
21xx years, according to the requirements of the 21xx years' work objectives issued by the municipal party committee and the municipal government, our bureau conscientiously implemented the Measures for the Supervision and Governance of Government Affairs Services in Sichuan Province, aiming at building a "government service window with first-class service and people's satisfaction", adhering to the "high starting point, high standard and high efficiency" in the window work of the municipal government affairs service center, firmly establishing the sense of service, and successfully completing all the work objectives of the window. According to the requirements of "Notice on Carrying out Annual Target Performance Appraisal of the Windows of Municipal Affairs Service Center in 21xx" (No.54 Chengzheng Center [21xx]), and according to the Interim Measures for Target Performance Appraisal of the Windows of Municipal People's Government Administrative Service Center (No.34 Chengzheng Center [21xx]), the score is 111 points. The relevant information is now reported as follows:
1. Standardization construction
In 21xx, according to the requirements of the government affairs service center of the municipal government, the staff of the bureau window strictly abided by various rules and regulations and work disciplines, dressing the took up his post with a certificate, put the identity bulletin board, office supplies, office equipment and office materials in a neat and orderly manner, went out for business or personal reasons in accordance with the regulations, and did not engage in work during working hours. Obey the work arrangement of the center and actively participate in the meetings and activities organized by the center. Open the legal basis, office telephone number and commitment time limit for the handling of administrative examination and approval items in the window, and make a unified format guide for the general public to consult and inquire, and consciously accept the daily supervision of the masses.
II. Window services
(1) Strictly implement the centralized handling system for administrative examination and approval of production safety. Our bureau has 1 windows and 1 chief representatives in the administrative service center of the municipal government, and handles 14 items of administrative examination and approval of production safety. In March, according to the principle of "what should be advanced must be advanced", our bureau again issued the Notice on Centralized and Unified Handling of Administrative Examination and Approval Matters in the Window of Municipal Administration Service Center of Municipal Government (Cheng 'an Supervision Letter [21xx] No.52), requiring all district (city) and county safety supervision bureaus and relevant enterprises to handle all administrative examination and approval at the window of Municipal Administration Service Center of Municipal Government; Each office of the organ shall not accept any administrative examination and approval by itself, and "double acceptance" and "cardiopulmonary bypass" are strictly prohibited.
(2) handle the administrative examination and approval of production safety according to law. As of February 24th, 1171 pieces were received from the window of the Municipal Administration Service Center of the Municipal Administration of Work Safety, 1158 pieces were accepted, and 1163 pieces were completed, of which 22 pieces were completed immediately. The completion rate of all matters within the promised time limit was 111, and there was no case that the accepted matters could not be completed on time due to the responsibility of the window staff throughout the year.
(3) timely and accurately input relevant information. Window staff in accordance with the relevant provisions of the municipal administrative service center, window connector, in strict accordance with the requirements of relevant laws and regulations, carefully review the application materials, to meet the conditions, on the spot to declare the registration of connector, input into the administrative service center to handle a governance system, and to the service object issued by the notice of connector. This year, our bureau accepted 1171 applications for administrative examination and approval, and all the data can be timely and accurately entered into the receiving system of the municipal government affairs service center or reported in time.
(4) the first inquiry responsibility system, one-time notification system and service commitment system shall be implemented. When applying for the application materials in the first instance, the window staff can inform the rectification items at one time for those who do not meet the requirements, which is convenient for the people and improves the quality and efficiency of work; For the situation that cannot be solved, the window staff shall, in accordance with the principle of being responsible for the first question, actively contact the relevant business offices of the bureau without prevarication or wrangling, and do a good job of explanation enthusiastically and meticulously; For those who do not belong to the work scope of this post, patiently and specifically tell them to consult or handle at the corresponding window, and accurately tell the location of the relevant window or the telephone number of the relevant department; When there are a lot of things in the connection work, the window staff can automatically extend the working hours, work overtime to accept the application matters, worry about the urgency of the masses, think about what the masses think, and realize the service promise.
(5) provide warm and smiling services for the people who handle affairs. The window staff always pay attention to gfd, maintain a good mental state, and insist on smiling service. Warm reception, patient answers, active guidance, and good manners for the people who call and visit. Since the beginning of this year, Window * * * has received more than 4,111 people's consultations (including telephone consultations). Because of the excellent service, I received 36 feedback cards and 2 banners from the service masses.
III. Integrity and Self-discipline
The window staff always strictly abide by the relevant provisions of integrity and self-discipline. In the process of examining the connecting pieces, they insist on clean office, fair review, impartial handling without favoritism, and resolutely put an end to the occurrence of dishonest behaviors such as "eating, taking, getting stuck and wanting". For the people who come to handle affairs, regardless of their status or personal relationship, they can be treated equally, warmly received and handled seriously, always bearing in mind that their words and deeds represent the image of the government. Make the window work "fair and sunny" and realize no complaints all year round.
iv. construction of window system
strengthen the construction of its own window in strict accordance with the relevant requirements of the center, and improve the system of leave, work and rest, attendance and reporting. According to the requirements of the center, dressing the should use civilized language, and put office supplies, computers and working materials in a unified way. During working hours, sit in a dignified manner, do not frolic and do not string posts, and strictly abide by the relevant provisions on computer security and network governance of the government affairs center. The data for administrative examination and approval matters shall be filed and kept intact.
v. Outstanding achievements in the work
(1) The department attached great importance to and supported it, and actively cooperated with the work of the Municipal Affairs Service Center. First, the bureau leaders attached great importance to the window work and the selection of window staff, held a meeting of the party group of the bureau, and decided to select personnel with strong professional ability, high comprehensive quality and familiarity with administrative examination and approval matters as window staff, determine the chief representative of the window, and maintain the stability of the staff throughout the year, successfully completing their own work and the temporary work assigned by the center; Second, actively support and cooperate with the window work of the government affairs center, fully guarantee the necessary office conditions of the window, carefully guide the offices responsible for the window business, and convey the latest work dynamic information to the window staff in time, and Qi Xin in the front and back office will work together to serve the masses; Third, the main leaders and relevant leaders of the bureau insist on going to the window at least 1 times every quarter, caring and guiding the window work politically, at work and in life, and communicating and exchanging with relevant leaders of the center and the staff in charge of the window in time to ensure the smooth development of the window work.
(2) actively participate in parallel examination and approval. In June, in order to implement the spirit of the instructions of the Secretary of Spring City and the Mayor of Honglin that the parallel examination and approval work should be broken as soon as possible, according to the requirements of the municipal party committee and the municipal government, our bureau actively cooperated and participated in the parallel examination and approval work. Incorporate the handling of Hazardous Chemicals Business License (Certificate B) into the scope of parallel examination and approval, provide legal basis, make examination and approval process, optimize work links, shorten the handling time limit, and conscientiously do a good job in the innovation of examination and approval services.
(3) actively promote online publicity to improve work efficiency. In the website of the municipal administrative service center and the website of the municipal administration of work safety, the application form and work flow of the municipal administrative service center's municipal administration of work safety window are published, so that the applicant can conveniently and quickly understand and download the application materials and work flow of the administrative examination and approval items.