I think it is best to ask their official customer service or technical support directly for this kind of problem.

You will get a solution faster.

In addition, maybe you can try uninstalling the software, and then go to the official website to download a new installation to see if the problem is solved.

For some clients, it is best to download them from the official download location. Many programs on the Internet have been modified and are not safe. Some modified programs may also have strange problems.