Meituan is afraid that consumers will complain to the Consumers Association or to the industrial and commercial departments; The telephone number of the Consumer Association is12315; Meituan always follows the principle of consumers first, merchants second and Meituan third. Since its establishment, it has attached great importance to honest management. So far, a whole system has provided consumers with good prices, good goods and good services. Meituan is the first group buying website in China that will send SMS reminders to consumers many times before the coupon expires.

Pre-sales review process:

When Meituan cooperates with any business, it must undergo a strict eight-level audit by the quality control team specially established by Meituan. Merchants who fail to pass the audit can cooperate with Meituan to ensure the rights and interests of consumers to the maximum extent. Think about consumers at all levels: online research; Visit the merchants on the spot, and then sign a contract with the sales plan; The city manager reviews the contract and related materials; Headquarters quality control audit contract and related materials; On-site business interview; The quality control of the headquarters reviews the interview content and gives the materials to the editor to write a copy; Responsible editor to review the copy; Final review of quality control at headquarters.

Help businesses grow:

After the outbreak of the epidemic, Meituan Takeaway launched the "Spring Breeze Action", and launched a monthly traffic red envelope of 500 million yuan and a merchant subsidy of 400 million yuan; Start the "Merchant Partner Commission Return Plan" and return the take-away commission to the national high-quality catering take-away merchants at a rate of not less than 3%~5%; It also cooperated with financial institutions to provide merchants with preferential interest rate support loans of 20 billion yuan; More than 65438+100,000 small and micro businesses in Hubei received a 30% discount loan, and more than 20,000 businesses nationwide received help; Meituan Takeaway also formed a "Spring Breeze Partner Alliance" with hundreds of thousands of aided merchants, and the average turnover of the first batch of alliance merchants increased by more than 80%.