Hi Quest Mystery Shopper reports are categorized into Standard Report (Excel), Process Report (Word) and Open Report (Word). Although the forms are different, the content is an objective description of the store's services, environment, health, products and other aspects.

Standard reports use a question and answer type that requires only answering and scoring the questions mentioned in Excel.

Mystery clients treat those who eat in the store as regular customers, noting the environment, cuisine, health and quality of service in the store and provide the business with a real dining experience in the form of an evaluation report in order to help the business improve the situation and increase customer satisfaction.

There are also some requirements for mystery clients: honesty, seeking the truth of the facts, being able to provide a detailed and genuine dining experience and not make up for anything; insightful, being able to find problems and find them; some writing skills and the ability to write reports.

Secret Client Unannounced Visits usually have the following basic requirements. Before arriving at the store, you need to understand the task requirements in detail, take note of them and strictly follow the task requirements during the unannounced visit.

The number of executives required varies depending on the nature of the restaurant. To perform the task, you need to experience in the store according to the number of people and the number of peers cannot be less than the specified number.

Firstly, the number of executives is to produce the tone of the restaurant, to fully experience the services provided by the restaurant and to reduce the situation seen in the restaurant; secondly, if you forget the details when filling out the report, the colleagues can help to recall and fill out the report more easily.

When performing a task, you are required to log in for a specified period of time and ensure that the actual meal time is greater than the minimum meal time. You can check out after the experience. The task execution time period is divided into peak and low-peak periods, which are used to investigate the store during each time period. Quantities and alleles can be used in advance for peak dining, and allele times are counted during meal times.

You can view the types of task reports that have been received in the task details. The report is categorized into online and offline reports. Online reports can be filled in on your mobile device and offline reports can be filled in by downloading the report template from the official website.

Offline reports are categorized into standard, process, and open reports. There are report examples on the task details page for reference and you can also learn how to write the three reports in the training column in the app.

The following are the three types of report populating methods and report uploading tutorials, which can be viewed by clicking on the requirements:

①Standard Report;

②Process Report;

③Open Report.