star-rating

The number of stars and colors are used to indicate the level of tourist hotels. The star rating is divided into five grades, namely, one-star, two-star, three-star, four-star and five-star (including platinum five-star). The minimum is one star, and the maximum is platinum five star. The higher the star rating, the higher the level of tourist hotels.

3.3

As a supplement to the star rating, the preliminary star rating

has the same rating as the star rating.

4 symbols

The star is symbolized by a gold-plated pentagram, with one pentagram representing one star, two pentagrams representing two stars, three pentagrams representing three stars, four pentagrams representing four stars, five pentagrams representing five stars and five platinum pentagrams representing five stars.

5 general principles

5.1 The management and use rights of hotels composed of several buildings should be consistent, and all areas in the hotel, including the rental business area, should be a whole, and the star rating should not be treated differently because of the separation of property rights or management rights in a certain area.

5.2 the hotel can apply for a star rating one year after its opening, and can enjoy the use right of the star rating and its logo valid for five years after being evaluated and approved by the star rating agency. Hotels that have been in business for less than one year can apply for preparatory star rating, valid for one year.

5.3 unless there are higher requirements in this standard, the hotel's buildings, ancillary facilities, service items and operation management must comply with the existing relevant national laws and standards on safety, fire protection, sanitation and environmental protection.

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6-star division conditions

6.1 One-star

6.1.1 The layout of the hotel is basically reasonable, which is convenient for the normal activities of guests in the hotel.

6.1.2 the graphic symbols of public information conform to GB/T11111.1 and GB/T11111.2. The provisions of the.

6.1.3 there are heating and refrigeration equipment suitable for the local climate, and all areas are well ventilated.

6.1.4 the facilities and equipment shall be well maintained to be neat, hygienic and effective.

6.1.5 all kinds of instructions and service words shall be expressed in both Chinese and English at least.

6.1.6 can provide services in English.

6.1.7 Front Office

A. There is a front office and a general service desk;

B. The main service desk is located in a prominent position in the front hall, decorated, well lit and marked in Chinese and English; The receptionist in the front office provides reception, inquiry, checkout and message service in Mandarin for more than 8 hours;

C. provide promotional materials for hotel service items, room price list, local tourist traffic map, and major transportation schedules;

D. provide small luggage storage service;

e. provide luggage entry and exit service.

6.1.8 guest rooms

a. There are at least 15 rooms (sets) available for rent;

B. The door lock is a concealed lock with anti-theft device, and an emergency evacuation map and related instructions are posted in a prominent position;

C. Well-decorated, with upholstered beds, tables, chairs, bedside tables and other supporting furniture;

D. At least 75% of the guest rooms have toilets, which are equipped with pumping buckets, basins, showers or bathtubs (with shower curtains). There are separate public toilets for men and women and separate public bathrooms for men and women for guests' use, equipped with shower curtains, on the floors without toilets in the guest rooms. Take effective anti-skid measures, supply cold water 24 hours a day and hot water 16 hours a day.

e. adequate lighting and shading curtains;

F. Hotel service guide, price list and accommodation instructions are available;

g. guest rooms and bathrooms should be cleaned up once a day, and sheets, sheets and pillowcases should be changed every other day or at the request of guests, and every guest must change them;

hot and cold drinking water is provided in h.16 hours.

6.1.9 Catering

a. A dining area with tables, chairs, tableware, lamps and adequate lighting;

B. Can provide breakfast service

C. Keep the food processing area and utensils clean and tidy.

6.1.11 public * * * area

a. There are separate public * * * toilets for men and women;

B. There is a public telephone;

C. emergency lighting is available;

D. The corridor wall is clean and decorated, with sufficient light for 24 hours and no obstacles. Emergency exits and other signs are clear and the location is reasonable.

6.2 Two-star

6.2.1 Hotel layout is basically reasonable, which is convenient for the normal activities of guests in the hotel.

6.2.2 the graphic symbols of public information conform to the provisions of GB/T11111.1 and GB/T11111.2.

6.2.3 There are heating and refrigeration equipment suitable for the local climate, and all areas are well ventilated.

6.2.4 the facilities and equipment shall be well maintained to be neat, hygienic and effective.

6.2.5 all kinds of instructions and service words should be expressed in both Chinese and English at least.

6.2.6 be able to provide services in English.

6.2.7 Front Office

A. There is a front office and general service desk suitable for the hotel scale and star rating;

B. The main service desk is located in a prominent position in the front hall, decorated, well lit and marked in Chinese and English; Front desk receptionist provides reception, inquiry, checkout and message service in Mandarin 24 hours a day;

C. provide fax service;

D. The main service desk provides promotional materials for hotel services, room price lists, introductions of local tourist attractions (spots), tourist traffic maps, newspapers and periodicals, and timetables of major means of transportation;

e. having a luggage cart and providing luggage access service;

F. provide small luggage storage service;

g. there are managers on duty 24 hours a day;

H. set up a rest place for guests.

6.2.8 guest rooms

a. There are at least 21 rooms (sets) available for rent;

B. The door lock is a concealed lock with anti-theft device, and an emergency evacuation map and related instructions are posted in a prominent position;

C. It is well decorated with upholstered beds, tables, chairs, bedside tables and other supporting furniture, with good lighting;

D. At least 75% of the guest rooms have toilets, which are equipped with pumping buckets, basins, showers or bathtubs (with shower curtains). There are separate public toilets for men and women and separate public bathrooms for men and women for guests' use, equipped with shower curtains, on the floors without toilets in the guest rooms. Take effective anti-skid measures to supply cold water 24 hours a day and hot water 18 hours a day.

e. adequate lighting and shading curtains;

F. There is a convenient telephone, and you can dial or use the prepaid telecommunication card to make international and domestic long-distance calls, with instructions;

g. There is a color TV with clear picture quality;

H. having noise prevention and sound insulation measures;

i. Hotel service guide, price list and instructions for guests are available;

J. There are at least two kinds of power sockets;

K. guest rooms and bathrooms should be cleaned up once a day, and sheets, sheets and pillowcases should be replaced every day or at the request of guests;

L. provide laundry service;

m. provide hot and cold drinking water 24 hours a day.

6.2.9 Catering

a. A dining area with sufficient lighting, tables, chairs, tableware and lamps;

B. be able to provide breakfast service;

C. provide room service upon request of guests;

D. Keep the catering area and utensils clean, tidy and sanitary;

6.2.11 public * * * area

a. Provide the return line or parking lot;

there are passenger elevators in buildings above B.4 floors (including 4 floors);

C. There is a public telephone and a local telephone book;

D. There are separate toilets for men and women;

e. selling stamps, sending letters and selling daily necessities;

F. emergency lighting is available.

g. The corridor wall is clean and decorated, with sufficient light for 24 hours and no obstacles. Emergency exits and other signs are clear and the location is reasonable.

6.3 Three-star

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Due to the limitation of the number of words, please see the article "Evaluation Criteria of Chinese People * * * and National Star Hotels" in:/traveler/blog/.