Customers are the facade and image of the hotel, the first impression and the last impression to the guests, so customers must be warm and generous, and naturally greet every guest with a smile. The job responsibilities of hotel customers include the following aspects:

1, go to work on time every day, wear uniforms, and organize personal gfd.

2. Work arrangements for attending regular meetings or group meetings.

3. Clean up the regional sanitation.

4. Make reasonable arrangements and communicate with the floor according to the booking situation of the day.

5. Understand the guests and program arrangement of the day, various new plans launched by the company and the consumption situation of the day and convey them to the guests at the first time.

6, according to the supervisor's shift work distribution, stick to their posts, waiting for the arrival of guests.

7. When the guests come, take the initiative to say hello. If you are a regular customer, you need to call the guest's last name, ask if the guest has reservation and consumption intention, and then bring the guest into the room.

8. Open a card for the guest, register the number, time and handlers, insert the opened consumption card at the door and hand it over to the cashier for registration.

9. Take the initiative to help the guests press the elevator when they leave. Welcome to visit next time.

10. When the guest encounters other problems, make every effort to solve them for the guest or notify the superior supervisor in time.