There are differences in the personality of waiters, which are reflected in the different service behaviors at work. Below, I will share the advantages and disadvantages of six waiters with different personalities, hoping to help you!

Movable type

This waiter is not only extroverted, but also emotional and energetic; At work, although I am good at interacting with guests, I am lively and out of focus. They are suitable for reception work, but not for jobs that require attention.

Quiet type

This waiter is introverted and withdrawn; Slow response, not good at communicating with guests, silent at work. They work hard, but it is easy to make guests feel indifferent and not suitable for working face to face with guests.

Independent type

This kind of waiter is emotional, extroverted and has a strong sense of responsibility and enterprise; Willing to be responsible at work and decisive in dealing with problems; Take the initiative to welcome guests, concentrate and have a good attitude; Familiar with service procedures; Get along well with the guests. They expect to be encouraged and are fit to take on certain responsibilities.

Fine type

This kind of waiter is calm and steady; Service work is orderly, meticulous and thoughtful, and good at observing the psychological activities of guests; When guests are angry, they can properly handle contradictions. They are very suitable for hotel service, which is also the psychological quality of hotel waiters.

passive type

This kind of waiter is not cheerful and lacks the spirit of actively and warmly receiving guests; Be careful when answering questions; Unwilling to talk to guests more; Work lacks autonomy and is highly dependent. They are suitable for jobs with little risk and little change.

Acute type

This kind of waiter is impatient, competitive, active and efficient; Lack of patient and thoughtful service, easy to make mistakes; Because I can't hold anything in my heart, I like to judge, and it is easy to have disputes with guests, which affects the quality of hotel service. They are suitable for fast and simple work.

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