In our study, work and life, the commitment letter plays an increasingly important role in us. Commitment letter is the product of standardizing oral commitment in written form. There are many precautions in the commitment letter. Are you sure you can write? Here are seven quality assurance promises I have compiled for you. Welcome to read the collection.
Letter of Commitment on Quality Assurance 1 To: (hereinafter referred to as the Buyer)
Our company is an approved official supplier. In order to ensure the product quality, during the supply period of our company, our company made the following commitments:
1. The products provided by our company are all qualified equipment that meets the national standards and procurement requirements, and have passed relevant certification and testing.
2. Our company guarantees that the products provided should be brand-new and unused, and fully meet the quality, specification and performance requirements in the product identification and purchase contract. Under the conditions of correct installation and normal use, ensure that it has the specified performance during its service life. During the product quality guarantee period, our company is responsible for unconditional return or warranty for product failures caused by design, process or material defects. If there are potential defects or materials that do not meet the requirements are used, the buyer can put forward remedial measures or claims to our company.
3. The product specifications, appearance and technical indicators provided by our company fully meet the requirements of the product confirmation letter and purchase contract signed by the purchaser. If the appearance and parameters change, it is necessary to inform the purchaser in time and re-sign before supplying. Otherwise, we will bear the losses caused by changing the appearance and parameters of the products without authorization, and compensate the buyer for the losses caused by the delayed delivery of the products.
4. Our company guarantees that the purchaser will be free from the patent or other related intellectual property infringement accusation of the third party and stop using the accused products when using the products provided by our company.
5. If the products provided by our company have product quality problems (such as design defects, production process errors, large-scale functional defects, inconsistent with product confirmation, etc.). ), or the defective rate of each batch of supply is >%, and the repair rate is >% during the warranty period, the purchaser may reject it, and may terminate the supply contract and demand reasonable compensation.
Our company promises that in the actual acceptance process, if both parties determine that the supplied products are defective, or the performance indicators can not meet the requirements of the product approval and the contract, our company will replace them free of charge and compensate the buyer for the losses within the time limit stipulated in the contract.
7. With the consent of the purchaser, our company can take necessary remedial measures for the defects caused by the failure to complete the quality certification of related products within the agreed time at the initial stage of supply, but all risks, responsibilities, expenses and consequences arising therefrom shall be borne by our company.
Guarantor: Official Seal: Date:
Letter of Commitment for Quality Assurance Part 2:
Yanji Jiahong Decoration Co., Ltd. adheres to the spirit of high quality, high efficiency and development, takes high-quality products and thoughtful service as the concept, and solemnly promises to you openly and responsibly that our company will take the project after-sales service team as the leader and resolutely implement the service policy of "24-hour uninterrupted service and 365-day holiday-free work". The maintenance agreement can be renewed after the warranty period expires, and only the product cost is charged. Respond within half an hour after receiving the repair call and give the corresponding solution.
24-hour service telephone:
After-sales service supervision telephone number:
Commitment: (official seal)
Date: xx, xx, XX, XX
Service tenet: "service is no small matter" is our company's service tenet, and "customer-centered" means that everything is for the sake of users, corresponding solutions are formulated around their practical difficulties, and the company's overall strength is used to help users solve practical difficulties, providing users with professional and caring services, so that users can "buy with confidence and use comfortably".
In order to ensure the effective operation of the procurement project of safety technology prevention equipment in the compound of Changsha Local Taxation Bureau and Inspection Bureau, our company makes a special commitment to this bidding project:
1. quality assurance: all the supplied equipment is original and brand-new by the manufacturer, and fully meets the quality, specification and performance requirements specified in the tender. We guarantee that the goods can meet the bidding requirements within their normal service life under the conditions of correct installation, use and maintenance.
2. Provide necessary technical training to let users know the equipment structure and daily basic maintenance. Equipment maintenance and replacement: during the warranty period, if there is any non-human fault in the system equipment, our company will replace and repair it free of charge; Provide any spare parts needed to replace the product. The system equipment hardware is damaged outside the warranty period, and only the cost is charged if it needs to be replaced; Spare parts of all equipment are maintained for life, and only appropriate material fees are charged.
3. After-sales service hotline response: provide 7×24-hour technical support service, make substantive response within half an hour, arrive at the site to communicate with customers within 2 hours, and repair the faulty equipment in time.
4. Because the products provided by our company are complete sets of equipment of major brands, if such brand equipment fails, the price of accessories will be decided by the after-sales service center of each brand manufacturer, and there is no quotation in the market, so the price list of accessories supply will not be provided.
Invoices and warranty cards require the following services:
(1) If the products purchased by consumers have performance failures listed in the Three Guarantees regulations within 7 days from the date of sale, consumers can request repair, replacement or return.
(2) If the products purchased by consumers have performance failures listed in the Three Guarantees regulations from the 8th day to the 5th day from the date of sale, consumers may request repair or replacement.
(3) The product purchased by the consumer has the detailed rules of "Three Guarantees Service" listed in the "Three Guarantees Regulations": According to the "Three Guarantees Regulations", the consumer broke down within the time limit that meets the three guarantees regulations, and it still can't work normally after two repairs. With the maintenance records provided by the repairer, consumers can ask for free replacement of goods of the same model and specification.
5. Set up a company dedicated line service for the bidding project and provide VIP service.
Hou Yungui, a service specialist
Service hotline: XXXXX
Mobile phone: XXXXXXXXXX
Complaint Tel: XXXXXXXXXXXX (General Manager)
6. When there is an upgraded version of the company's application software, it will inform your bureau in time and provide corresponding upgrade services. When the system hardware equipment is updated, our company will inform users in time to provide new product information and solutions.
Letter of Commitment for Quality Assurance 4 I. Organizational Measures for Quality Assurance
1, the company organized the quality management department and other functional departments to form an effective quality supervision and inspection mechanism to audit the project implementation process.
2. Make clear the responsibilities and authorities of the members of the project department to ensure that they carry out their duties. See the figure below for the distribution table of quality system elements of the project manager department.
Second, the quality assurance management measures
According to the requirements of the company's quality system, quality management is carried out according to the following steps:
1. data management
1) In order to ensure that all quality-related documents and materials are effectively controlled, the documents and materials required in the implementation of this project are managed according to the division of functions.
2) After the project is completed, the project manager department will sort out the project management and project completion documents according to the requirements and relevant regulations of the company and local archives management, and hand them over to the company, the owner and the local archives department respectively.
2. Material control
1) Before the project starts, the project manager department shall formulate the demand plan for materials and semi-finished products according to the contract documents, construction drawings and task division, including product name, model, specification, quantity, product standard, delivery date and verification method.
2) When purchasing materials and semi-finished products that have a significant impact on the quality of engineering products, the project material manager should first evaluate the qualified suppliers, and the qualified suppliers should be reviewed and approved by the project manager.
3) According to the approved material procurement plan, the material engineer shall sign a supply and marketing contract for industrial and mining products with qualified suppliers. The purchase contract must include the following main contents:
4) Supplier qualification or production license and contact information;
5) Verification method, identification and delivery method;
6) Solutions to nonconformities or disputes;
7) If necessary, the owner's verification method and condition guarantee;
8) Delivery time and continuous supply capacity;
9) The Project Management Department shall regularly check the supplier's ability to perform the contract. If it is found that the supply reputation is declining and the quality of the products supplied is declining, the contract with the supplier shall be terminated, the qualification of qualified suppliers shall be cancelled, and qualified suppliers shall be re-selected according to the procedural requirements.
3. Product identification and traceability
1) The main materials and semi-finished products used in this project, which are easily confused, shall be identified, and the integrity and uniqueness of the identification shall be maintained.
2) What needs to be determined in this project:
3) Raw materials: geotextile, etc.
4) All main materials and semi-finished products involved in design documents, construction acceptance specifications and quality inspection evaluation standards shall be traceable. Product warranty, certificate of approval, re-inspection list, construction records and quality evaluation records should be consistent.
4, the construction process control
1) technical standards and specifications adopted in this project: the construction of all parts of this project shall follow the current national specifications.
The construction and acceptance shall be based on the Code for Construction and Acceptance of Concrete Structure Engineering and the Technical Specification for Seawall Construction in Zhejiang Province.
2) Construction process
A) Design the construction progress according to the contract period, prepare quarterly and monthly progress plans as required, and report them to the supervision engineer, the owner and the construction technology department of the company.
B) The preparation of the progress plan should be arranged scientifically and reasonably according to the supply and demand of various resources. C) The project manager shall organize engineering, quality and safety and material purchasing personnel to analyze and study the difficult nodes on the key lines in the schedule in advance, and take effective measures to ensure the realization of the nodes.
D) Adjust the plan according to the actual construction progress at the end of each month and report it to the supervision engineer, the owner and the construction technology department of the company.
E) The technical director shall organize the construction technicians to conduct self-examination of drawings, participate in the blue prints.the design convened by the owner, and submit the design reply to the questions of self-examination of drawings.
F) Technicians shall provide technical disclosure and professional technical training to operators entering the site, and quality safety officers shall provide disclosure and quality education to engineering quality and civilized safety measures respectively. Special operators with requirements must hold relevant certificates.
G) The quality controller shall inspect the materials and semi-finished products entering the site according to relevant standards to ensure the quality is qualified. H) The constructor shall verify the construction machinery and equipment entering the site to ensure that their performance meets the construction requirements. Technicians control the effectiveness of measuring instruments.
I) The project manager and technical director are responsible for timely rectification of the problems raised by the supervisor, the owner, the quality supervision station and relevant departments and offices of the company, and feedback the rectification in writing.
3) Process handover control
A) The quality controller organizes process communication and implements the quality inspection system of self-inspection, mutual inspection and special inspection.
B) When the handover of the procedures stipulated by the relevant local administrative departments as agreed in the contract requires the presence of the supervisor, the quality supervision station and the owner for verification, the supervisor, the quality supervision station and the owner shall be invited to be present in advance according to the specified time after passing the special inspection.
C) Concealed works must be inspected by the supervisor, monitoring station, owner and designer in accordance with the regulations, and then can be constructed after being signed.
D) Engineering exchanges between different construction units shall be conducted after the supervision and the owner have passed the inspection.
4) Key working procedures
A) Before the construction of key working procedures, technicians must make technical disclosure to the members of the operation team, and adopt clear and practical methods, such as operating procedures, construction methods, decoration sample rooms, specific operation requirements, etc., as the skill evaluation standard of operators.
B) Materials, semi-finished products and construction machinery used in key processes must be verified by quality engineers and builders. (From: wWw.cssYQ.COm Book Industry Network: Commitment Letter of Quality Assurance Measures)
C) During the construction of key working procedures, the builder, technician and quality controller shall be present for supervision. After the construction of key working procedures is completed, the quality controller shall inspect and evaluate the working procedures as required. Can not meet the requirements, should analyze the reasons and take corrective measures.
5) Special technology
Before the special process starts, the construction conditions shall be determined, and the technical director shall organize full-time personnel in construction technology, quality and safety to supervise and inspect the following contents:
A) Personnel qualification examination and post certificate inspection;
B) Review the verification records and maintenance records of machines and tools entering the site;
C) Review the material certificate, re-inspection certificate and quality certificate of main materials and semi-finished products, and check whether they have traceability;
D) Check the approved construction operation design and disclosure records;
E) Safe operation procedures and measures;
F) Necessary skill evaluation standards (specifications, construction methods and systems);
G) Responsibilities of inspectors, executors and auditors who implement the activities specified in the operation design;
H) During the construction of special procedures, the construction technicians shall continuously monitor and record the process parameters according to the requirements of operation design, which shall be verified by the quality controller.
In the special process construction, if the process parameters fluctuate abnormally, it should be corrected according to the emergency measures formulated in the operation design. If it still cannot be corrected, the construction should be stopped and protective measures should be taken, and the construction can be continued only after the reasons are found out. When the construction continues, if the quality of the project cannot be guaranteed due to the interruption of construction, it must be reworked and re-constructed.
After the construction of special procedures is completed, construction technicians should continue to monitor the changes of product characteristics and process parameters.
5. Inspection and testing of materials
1) Set up a site laboratory to inspect and test raw materials and semi-finished products.
A) All raw materials used in this project must have quality guarantee and be rechecked according to the requirements of national and industry standards.
2) Process inspection and test
A) All process test items of geotextile shall be submitted to the supervision engineer for approval.
B) Process inspection (including concealed works). After each working procedure is completed, self-inspection activities should be carried out seriously and self-inspection records should be made. Construction technicians shall organize quality inspection and evaluation of sub-projects and sub-projects and full-time quality controllers shall verify them and report them to the supervision engineer for approval.
3) Final inspection
Letter of Commitment for Quality Assurance Chapter 5 to: xxxx
We hereby authorize _ _ _ _ to adopt _ _ _ products of our company and participate in the bidding of _ _ _ _ _ _ _ _.
1, the integrated wiring system products provided by our company are all manufactured by the original factory, and there is no counterfeiting.
2. All products provided by our company meet or exceed the relevant national standards.
3. The provided system software, application software, interface software and all other software related to system engineering construction are genuine software, without intellectual property disputes, and are open to the owner to provide all-round services.
4. In the process of project implementation, our company provides technical support guidance, installation and debugging guidance.
5. Assist in system testing.
6. After the project is completed and passed the test, our company will provide one-year system and product warranty and one-year software free upgrade service. During the warranty period, faulty parts will be replaced free of charge.
7. Establish a product spare parts warehouse in China, and provide spare parts to replace faulty products within 24 hours.
8. This letter of commitment shall come into effect as of the date of receipt of the letter of acceptance.
Company name:
Date: 20xx June 2 1.
Quality Assurance Commitment Article 6 Our company promises customers "customer first, quality assurance and keeping promises". Now, our product quality assurance and pre-sales and after-sales services are as follows:
1. The fire extinguishers maintained and tested by our company are sold out of the factory after strict inspection, and the product quality has reached the international advanced level and met the national standards and specifications. If there are quality problems due to manufacturing reasons, our company will bear all the responsibilities for the economic losses caused to customers.
Second, the company has a professional maintenance technical team, which is fast, good in quality, affordable, competitive and delivered to your door. If it fails to meet the requirements and delays the delivery date, it will be punished according to international practice.
Three, in order to ensure good technical services, at the request of users or the provisions of the contract, free training of technical personnel, free guidance for installation and debugging. After receiving the user's notice to reflect the problem, go to the scene in time to deal with it, and then leave after the problem is solved. Be responsible for the warranty according to the product description, and replace it for free during the warranty period.
Four, product damage, product cost and labor cost caused by improper use. And provide lifelong service for products.
5. The Company shall be responsible for the damage caused to the fire-fighting products during transportation. Ensure that the fire control acceptance is qualified.
6. The products purchased by your company must be installed and used in strict accordance with the product specifications. Your company is responsible for the damage and quality problems caused by improper installation and use.