I. Commodity Quality (Q)
If the goods are of poor quality, customers will definitely not buy them. Even if it is only a product quality problem, it will also affect the overall image of the store. A customer's words can damage the reputation of the store, and soon after carrying a bad reputation, the bad image of the store may take root in the hearts of consumers in the region. It can be seen that it is important to ensure the quality of goods, and we must pay attention to quality problems to avoid affecting the image of the store because of quality problems.
Second, the quality of service.
The customer's impression of the clerk, in other words, is that the clerk left a good impression on the customer. The following is the key to make a good impression on customers: greet customers with an audible voice within three seconds of their entering the store:
[Welcome! When customers leave the store, they must express their thanks and welcome to come again, that is, the words of thanks and the invitation to come again. Get a good reception attitude ... make eye contact, smile and choose the right words.
Three. Cleanliness (℃)
Tools needed to maintain and improve cleanliness, for example, if a special tool for cleaning windows is provided separately, employees will be happy to use it, and it will also save cleaning time and improve work efficiency.
Extended information: Customers' requirements for the agility of shop assistants are not limited to fast food restaurants, but for shops in all industries. In a word, the way of receiving customers without time concept will leave a particularly unpleasant impression on customers.
In addition, in order to ensure the correct reception of customers, a service process consistent with customer consumption procedures should be formulated. In order to maintain a certain level of service, it is necessary to re-examine the standards for hiring employees. If the service content is standardized to a certain extent, managers can easily check the service quality.
Baidu Encyclopedia-Hygienic Code for Catering Industry