1, the concept of value-added services:

Value-added services for the time being, there is no uniform definition, but its core content refers to the needs of customers according to the customer to provide services beyond the scope of the conventional services, or the use of more than the conventional methods of service provision.

2, the introduction of value-added services;

"Value-added services", the true meaning of its content in the scalability, including both the general sense of value-added services, but also includes a deeper level of extended services. The deeper extended services referred to here are the key to the success of third-party logistics enterprises, referring to three types of unique value-added services - customer value-added experience, logistics solutions and IT services. These three types of value-added services are interdependent and can generate distinctive business for third-party logistics enterprises to differentiate themselves from other competitors, and enable enterprises to provide appropriate solutions according to customer needs and specific problems, the practical significance of which is manifested in the following: "guidance, customer value-added experience as the center, logistics solutions and IT services as the means of realization, and strengthen value-added services. ".

3, "value-added services" can also be used in the retail service industry, mainly refers to the "characteristics of the service", to ensure that the basic services at the same time, beyond the conventional, personalized services. For example: in the store after the basic service process, to provide membership services, home delivery services, in the holiday season to send blessing cards, in the fitting room to place a small comb, slippers and so on.

4, because the "value-added services" is ahead of the curve, personalized service experience, so in most of the beginning of the use, it will become a must-have common service process, it is not the so-called "value-added" function. For example, when everyone offers home delivery, home delivery is not considered a value-added service, but a basic service process.