1, once you find the dish is not clean, immediately without saying a word, immediately pick up the phone to the foreign body to a close-up close-up, and then the store environment is also photographed in, and more than a few are fine, try to take the store's name, trademarks are photographed to the inside of the lens.

2, be sure to keep the evidence of the scene tableware, do not let the store pour or change.

3, open the recording function of the phone, and then call the person in charge of the store over, pay attention to the person in charge, call the waiter is not able to make a decision, first let them give a reasonable explanation, and let them take the initiative to support the compensation program. Here you need to first understand that there may be three situations:

The first, the meal has not been eaten, then the store will generally offer to the customer for a new plate;

The second, is already eaten, then will provide a discount processing, generally about 20% off;

The third, regardless of whether they have eaten or not eaten, the store does not recognize that the foreign body is theirs, refused to make any treatment! and show suspicion that they put in the foreign matter, this situation directly into the 5th step.

4, in accordance with the "Food Safety Law", in the restaurant to eat unclean food is 10 times the compensation, but the provisions of the regulations, the general requirements of the store 10 times the price of the food is difficult, but the requirements of the waiver of all dining costs is reasonable, and can be required to ensure that the body condition so that the store to take responsibility.

5, first of all, you need to and the restaurant strictly declare that if the other party does not provide a specific solution, then it will take action to protect the rights of the consumer council and health supervision immediately. If the store still does not care, then you can directly call the Consumer Council phone (12315) to complain and ask to be sent over for evidence.

6, when the relevant departments of the personnel to the scene, the evidence provided to the forensic personnel, and informed of the real situation, this time even if the store wants to do nothing can not be, must provide you with reasonable compensation and apology, and the health department will be in accordance with the Health Law, Article 9, paragraph 1 and Article 39 of the penalty or even shut down.

Tips:

Food Sanitation Law: Article 9 prohibits the production and management of the following foods: (a) corruption and spoilage, rancidity of fats and oils, mold and mildew, worms, filth and uncleanliness, mixing with foreign bodies or other sensory traits of abnormalities, which may be harmful to human health;

Article 39 Violation of the provisions of this law, the production and management of food does not meet the hygiene standards, resulting in food poisoning accident or other food-borne diseases, shall order the cessation of production and operation, destroy the food that led to food poisoning or other food-borne diseases, confiscate the illegal income, and impose a fine of not less than one but not more than five times the amount of illegal income; no illegal income, a fine of not less than one thousand but not more than fifty thousand yuan. Violation of the provisions of this Law, the production and operation of food does not meet the hygiene standards, resulting in serious food poisoning or other serious food-borne diseases, causing serious harm to human health, or in the production and operation of food adulterated with poisonous, harmful non-food raw materials, shall be investigated for criminal responsibility.