catering department 1), reception process 1. after receiving the "VIP reception plan" issued by the public relations marketing department, immediately read it carefully and put it on record. 2. The manager of the food and beverage department attended the reception coordination meeting convened by the public relations marketing department to clarify the reception tasks of this department. 3. Convene the meeting above the foreman of the department, make the reception plan of the department, and implement the responsibility to the people. 4. Each post of this department must memorize the number, name, identity, consumption standard, time in the store, activity process, etc. of VIPs. 5. Managers at all levels shall check the completion of preparatory work at lower levels step by step. 6. During the stay of VIPs in the store, keep an eye on VIPs' movements, serve VIPs in time, and report to relevant departments. 7. Respond to questions raised by distinguished guests warmly, politely, accurately and effectively. 2) reception specifications 1. Fully understand the identity, habits, meal label, meal style, meal time and other precautions of VIPs. 2. The manager of the food and beverage department will open a menu for each meal for the distinguished guests and prepare 3 sets. 3. VIPs dine in the special dining room of Crystal Palace. 4. Before the meal, the restaurant supervisor is responsible for checking the equipment and tableware used by the distinguished guests in the private room. 5. During the meal, the restaurant supervisor personally serves the distinguished guests, and two excellent waiters cooperate. 6. Five kinds of imported and domestic wines and beverages are provided for each meal, and more than two kinds of premium tea are provided for each meal. 7. One box of imported cigarettes and one box of local longyan are provided for each meal. 8. Use hotel high-grade tableware and crystal glasses for each meal. 9. Service personnel should be familiar with food allusions and be able to answer questions from VIPs at any time. 11, provide food service.