Service industry standards refer to the standards that specify the requirements that services should meet to ensure their applicability. Service refers to the contact activities between suppliers and customers and the results of internal activities carried out by suppliers to meet customer needs. According to ISO's classification of standardized objects, service standards are a large category of standards relative to product standards and process standards, and all service-related standards can be classified into this category. Services in different industries will be different, so service standards will be different. The main divisions are as follows: With the economic development, the service industry accounts for an increasing proportion in the economic structure of various countries, and developing the service industry has become an important way to promote economic growth, optimize industrial structure, create employment opportunities and improve the quality of life. In China, service standards can be divided into transportation, warehousing and postal standards according to service industry fields; Information transmission, computer services and software standards; Wholesale and retail standards; Accommodation and catering standards; Financial standards; Real estate standards; Lease and commercial service standards; Residents' service and related service standards; Educational standards; Health, social security and social welfare standards; Cultural, sports and entertainment standards; Supply standards of electricity, gas and water; Other service standards, etc. According to its nature and function, service standards can be divided into: basic service standards; Service quality standards; Service qualification standards; Service facilities standards; Service information standard; Service safety and hygiene standards; Service environmental standards; Standards for protecting consumers' rights. Each service industry must abide by certain principles when formulating its own industry standards: 1, clear. Service standards must be clear and quantifiable. Such as smile service-"eight teeth"; Answer the phone no more than three times. 2. Measurability. It means that the service standard should be expressed quantitatively, for example, 96% of the calls are answered at the second ring; All maintenance services within the Fourth Ring Road need to be solved on the same day. 3. Feasibility. Establishing standards does not mean setting goals, but designing a possible workflow and making it continue to be implemented. 4. timeliness. Service standards are valuable only if there is a clear time limit. 5. Consistency. Service standards should meet the needs of customers. The standards set for the needs that services should meet are called service standards. Service standards are generally widely used in business, tourism, banking, catering, broadcasting, post and telecommunications, transportation and other fields. It is generally believed that the criteria for evaluating service quality mainly include the following five aspects. Perception refers to the tangible part of providing services, such as various facilities, equipment and appliances of service personnel. It is with these tangible and visible parts that customers master the essence of service. The tangible part provides clues of service quality, and also directly affects customers' perception of service quality. Reliability refers to the service that the service provider accurately completes the promised service. Reliability requires avoiding mistakes in the service process. The reliability recognized by customers is the most important quality index, which is closely related to the core service. Many enterprises, which are famous for their excellent service, build their reputation by strengthening their reliability. Adaptability mainly refers to adaptability, that is, being ready to provide customers with fast and effective services at any time, including the ability to correct food and inconvenience caused to customers, and whether customers' requirements can be met in time, indicating the service orientation of enterprises, that is, whether to put customers first. Guarantee mainly refers to the friendly attitude and ability of service personnel. Higher knowledge and skills of service personnel and good service attitude can enhance customers' trust and security in service quality. With the continuous innovation of service products today, customers will undoubtedly have a sense of trust when dealing with knowledgeable and friendly service personnel. Empathy means that enterprises and service personnel can put themselves in the customer's shoes and strive to meet the customer's requirements. This requires service personnel to have dedication, think about what customers think, worry about what customers are anxious about, understand their actual needs and even special needs, do everything possible to satisfy them, give customers full care and corresponding consideration, and make the service process full of human touch. This is the embodiment of empathy.