Recently, the public Ms. Ke in the United States group ordering, but found that there are bugs in the food, claims, but encountered a number of parties kicking the ball. Recently, Fuzhou Municipal Consumer Council issued a letter of advice to Meituan to effectively fulfill its responsibility to protect consumer rights and interests, but the platform has not yet responded.

Small bugs eaten in the takeout business refused to pay compensation according to the rules

March 18 at noon, Ms. Ke through the Meituan takeout platform in the merchant "bar food bone soup spicy hot pot store" ordering, in the meal, found that there are worms in the food, suddenly feel sick. After contacting, "bar food bone soup spicy hot pot store" business said, recently due to seasonal changes, next to the tree cutting does appear a lot of small flying insects, has basically confirmed the source of the bugs in the food. But when Ms. Ke put forward a claim, but was rejected by the business, only agreed to refund, and told them that they have through the Meituan platform to buy food safety insurance called "safe to eat", so that Ms. Ke go to the platform to apply for compensation.

So Ms. Ke applied to the platform, but Meituan's "Eat Safe" food-safety insurance paid out only $19.24, twice the price she actually paid for the takeout.

Ms. Ke was not satisfied with the results, March 19, she complained to the United States again to request compensation under Article 148, paragraph 2 of the Food Safety Law, after repeated communication, the United States platform ultimately paid only 100 yuan United States vouchers, and then continued to shift the blame and insurance has been paid to indicate that the process is complete.

"This result is a far cry from the requirements of the Food Safety Law, which requires producers or operators to pay compensation of ten times the price or three times the loss; the amount of increased compensation is less than one thousand dollars. Ms. Ke said she contacted the Meituan platform no less than 10 times, and the process of defending her rights was very difficult. She believes it is difficult to get compensation under the law when it is confirmed that the food does not meet safety standards.

"Don't worry about eating" there are hegemonic terms suspected of misleading consumers

Fuzhou City Consumer Council sources said, "Don't worry about eating" food safety insurance there are a lot of "hegemonic terms", such as "eat", "eat", "don't worry about eating", "don't worry about eating" food safety insurance there are a lot of "hegemonic terms etc., "Once the rights and interests of consumers are infringed upon, these types of clauses become a shield for merchants, platforms and insurance companies to pass the buck to each other." The person said.

Recently, Fuzhou Municipal Consumer Council issued a letter of advice to Meituan e-commerce platforms to effectively fulfill their duties to protect consumer rights and interests, hoping that it will strengthen its after-sales service, use big data to strengthen the supervision and management of the merchants stationed in the introduction of the insurance mechanism for the settlement of claims should comply with the relevant provisions of the law, and seriously deal with the consumer's complaints, but so far has not received any response.

The above person said, according to the "Food Safety Law" Article 148, the public because of food safety standards do not meet the damage suffered by the food, you can ask the operator and producer to compensate for the loss. Received the request for compensation of the producer and operator, should implement the first responsibility system, the first compensation, and shall not pass the buck; belonging to the producer's responsibility, the operator compensation after the right to recover from the producer; belonging to the operator's responsibility, the producer compensation after the right to recover from the operator.

The person reminded the public, when receiving takeout should pay attention to check whether the packaging is intact, open the food and beverage traits can be viewed, if found abnormalities should be timely evidence to contact the business, if the business can not be properly dealt with can be reflected to the platform or the relevant departments.

Edit: Xiao Xin