Current location - Recipe Complete Network - Catering franchise - Attendants are slow, and customers often complain. How to arrange shifts to improve work efficiency?
Attendants are slow, and customers often complain. How to arrange shifts to improve work efficiency?

teach you the scheduling steps by hand, and easily improve the work efficiency

1. estimate the hourly turnover, collect the turnover in the first four weeks, and estimate the turnover this week, the number of customers and the total number of employees (when the number of people is processed).

2. Fill in the estimated hourly turnover and guest number on the shift schedule.

3. Match the hourly turnover, the number of customers and the required number of employees (when the number of people is processed).

4. Schedule employees' work and rest schedules according to their scheduling needs and positions.

5. check the difference between the estimated working hours and the scheduled working hours. If the difference in working hours is greater than 2, which increases the cost of working hours, it is necessary to check whether there are any special needs (large order, personnel meeting, etc.) beyond the time limit.

if the difference in working hours is less than 2, there may be a shortage of manpower, which lowers the QSC standard, and employees may be overworked and need to be supplemented.

6. It will be announced after being signed and confirmed by the store manager.