lobby manager ~

The so-called lobby manager is a middle-level manager in the hotel or catering industry who is entrusted by the general manager to handle complaints from guests on all equipment, facilities, personnel and services of hotels and restaurants instead of the general manager, supervise the operation of various departments, coordinate the relations between various departments, and ensure that hotels and restaurants provide quality services to customers in a normal order. They are the nerve center of hotels and restaurants, and they are the bridge between hotels, restaurants and guests.

customer service manager ~

also known as account manager, the customer service of a hotel has a great relationship with the grade of the hotel. The high-grade hotel customer service staff do a lot of work, mainly dealing with customer complaints, paying a return visit, supervising the service staff, and providing different preferential policies for members. Simply speaking, it is to maintain old customers ~ expand new customers ~ accumulate contacts for the hotel and maintain corporate image ~

manager of catering department ~

1. Conduct attendance and performance appraisal for the executive chef, restaurant managers and chefs of various production departments. According to their management, they have the right to praise or criticize, reward or punish. 2. Have the right to suggest to the general manager the appointment and removal of the above-mentioned management cadres, and have the right to appoint and remove the management personnel below the foreman. 3, according to the actual situation of the department and work needs. Have the right to increase or decrease employees and transfer the work of subordinates. 4. Have the right to assign work and production tasks to subordinates and give them instructions. 5. Have the right to handle all the daily business and affairs in the catering department.

I hope it will be useful to your friends. As far as the interior of the hotel is concerned, it is difficult for non-professional personnel to apply for the position of manager of the catering department. Lobby managers generally require someone who is skilled in business and has strong coordination ability. Besides, customer service managers with a certain customer base are suitable for more young people who are new to the hotel, but they should attract customers. ...