If it is the responsibility of the store, it can be negotiated according to the customer's requirements and mediated privately. If it is the customer's responsibility, you can call the police and go through legal procedures.

According to the new consumer law, if an operator commits fraud in providing goods or services, consumers can ask for a refund of one and a compensation of three; Refund is unconditional refund, and compensation is to compensate consumers for three times their losses.