1. Hotel service and fashionable English

Reservation a room to reserve a hotel room (telephone)

(h = hotel, g = guest)

H: George's Hotel.

This is George Hotel.

G: I'd like to reserve a room.

I'd like to reserve a room.

H: When for Sir?

when do you want to use it, sir?

G: This weekend.

this weekend.

h: thank you. just a moment, please.

thank you. Please wait a moment.

H: Front desk, sir.

(receptionist), this is the front desk.

g: I want a single room with bath next Saturday.

I want a single room with bath next Saturday.

H: Hold on, please.

please wait a moment.

(A few seconds later)

H: We'll have it ready for you, Sir.

We'll have a room ready for you.

G: Fine.

ok!

H: May I have your name and phone number, sir?

may I have your name and telephone number, sir?

g: yes, my name is Xinhua Zhou, and the number is 116179.

My name is Zhou Xinhua, and my phone number is 116179.

asking about the hotel charges asking about the hotel charges (telephone)

h: (operator) George's hotel. can be of any assistance?

(Operator) George Hotel. What can I do for you?

g: yes, I'd like to find out about the room charges.

I want to know the room charges.

h: just a moment, sir. I'll put you on to reservations.

Please wait a moment, sir. I'll connect you with the reservation department.

H: (Reservation Clerk) Reservations. Can I help you?

(employee of reservation department) reservation department. What can I do for you?

G: Yes, could you tell me the rates for your rooms?

can you tell me the rate of your room?

h: yes. It's 351 to 551 dollars for a single, 551 to 751 for a dou-ble for a twin.

Yes. Single rooms charge 351 ~ 551 yuan, and double rooms charge 551 ~ 751 yuan.

g: I see. I am visiting your city in April. How soon should I make

a reservation.

I see. I'm going to your city in April. How early should I make a reservation?

H: Well, the sooner, the better. If you’ve made your schedule, why don’t you book the room now?

then, the sooner the better. If you have made your travel plan, why don't you make a reservation now?

Making a Hotel Reservation (telephone)

G: Hello.

hello!

H: (Operator) Green’s Hotel. Can I help you, sir?

(Operator) Fermon Hotel. What can I do for you, sir?

g: yes, I'd like to make a reservation.

I'd like to make a reservation.

h: thank you, I'll connect you with our reservation clerk.

Thank you. I'll connect you with the staff of our reservation department.

G: Thank you.

thank you.

H：(Reservation Clerk) Hello, reservation office. Can I help you?

(employee of reservation department) Reservation department, what can I do for you?

g: yes, I'd like to reserve a double room with bath for November twenty-first and twenty-sixth.

I'd like to reserve a double room with bath for October 21th and 26th.

H: Just a moment, sir. I’ll check and see…yes, that can be arranged. Your name, please？

just a moment, sir. I'll check ... yes, we can arrange that room. May I have your name , please?

G: Yes, my name is Wang Lin.

my name is Wang Lin.

h: thank you very much, Mr. Wang.

thank you, Mr. Wang.

confirmation of a hotel reservation (telephone number)

h: (operator): Great Wall Hotel.

(operator) Great Wall Hotel.

G: Reservations, please.

Reservations, please.

h: thank you. just a minute, sir.

thank you. Just a moment, sir.

H: (Reservation Clerk): Reservations. Can I help you?

(employee of reservation department) This is the reservation department. What can I do for you?

g: yes, I'd like to confirm my reservation. This is Wang Lin from Hong Kong. I've reserved a double room for January second.

I want to confirm the result of my reservation. I'm Wang Lin from Hong Kong. I have reserved a double room for October 2nd.

h: yes, Mr. Wang. We have your reservation from Hong Kong.

We'll be expecting you on January second. Thank you.

Mr. He, we have received your reservation call from Hong Kong. We look forward to your visit on October 2nd. Thank you for your patronage.

Changing A Hotel Reservation to change the reservation date (telephone)

H: GreatWall Hotel. Can I help you?

great wall hotel. Can I help you?

G: Yes, I’d like to cancel my reservation and make a new reservation. My name is Wang Lin and I have made a reservation for January tenth, but is it possible to change it to the twelfth? With the heavy snow up here, my car has broken down.

I want to cancel my original reservation and make a new one. My name is Wang Lin, and I made a reservation for October 11, but is it possible to change the date to 12? My car is damaged because of the snow here.

h: yes, just a minute while I check our record, Mr. Wang. Yes, it is possible to change it to the second. Thank you, Mr. Wang.

Ok, please wait a moment, and I'll check our records. Mr. Wang, yes, you can change the reservation to 12 nd. Thank you, Mr. Wang.

G: Thank you.

thank you.

ordering a breakfast through the room service at the hotel

booking breakfast in the hotel room service telephone

h: (room service): hello.

(room service) hello! Room service.

G: Hello. May I order my breakfast for tomorrow morning?

hey! Can I make a reservation for breakfast tomorrow morning?

H: Yes, Sir. What time would you like to have it, sir？

yes. When would you like to have breakfast, sir?

G: Can youmake it at 8:11

can you get it ready at eight o'clock?

H: All right, sir. What would you like to have?

yes, sir. What would you like?

g: well, pineapple juice, bacon and eggs, toast and a pot of coffee.

I want pineapple juice, ham and eggs, toast and a pot of coffee.

H: All right. Anything else.

ok. Anything else?

g: that's all. My room number is 614.

No. My room number is 614.

H: Thank you, sir.

thank you, sir.

Ordering Lunch

H: Hello, Room Service.

hello, housing service department.

g: hello, I'd like to order my lunch.

hello, I'd like to order lunch.

H: All right, sir.

yes, sir.

g: I'll have a tomato and lettuce salad, a tomato omelet.

I'll have a tomato and lettuce salad and a tomato omelet.

h: our omelet is served with green vegetables.

Our omelet is served with vegetables.

G: I'd like a salad, too.

I like salad, too.

H: Yes, sir. What kind of dressing?

yes, sir. What kind of seasoning do you want?

G: Oil and vinegar, please.

please give me oil and vinegar.

H: Do you want any rolls?

do you want bread?

g: yes, and a pot of coffee, please.

Yes, give me another pot of coffee.

H: All right, six. Anything else?

yes, sir. Anything else?

G: No, that's all.

no, that's all.

H: May I have your room number, please.’?

your room number, please?

g: room 514.514.

514.514.

H: Thank you, sir.

thank you, first.