Generally no matter. 12315 platform accepted by the complaint, is a request to the market supervision department to resolve the dispute behavior. The school canteen generally do not need to apply for a business license, the external is operated in the name of the school, but need to obtain the local county and district food and drug administration issued by the "catering license" can be. So complaints about school canteens can be to the local Food and Drug Administration complaints. Complaints have one of the following circumstances, the market supervision department is not accepted:

(1) the complaint does not belong to the market supervision department responsibilities, or this administrative organ does not have the authority to deal with;

(2) the court, arbitration institutions, market supervision departments or other administrative organs, consumer associations or other mediation organizations established in accordance with the law has been accepted or processed the same consumer Rights and interests of disputes;

(3) not for life consumption needs to purchase, use of goods or services, or can not prove that there is a consumer rights and interests of disputes with the respondent;

(4) except as otherwise provided for by law, the complainant knew or should have known that their rights and interests are infringed upon by the respondent more than three years from the date of the complainant;

(5) did not provide the "Interim Measures for Handling Complaints and Reports of Market Supervision and Regulation". Market Supervision and Administration of the Interim Measures for the Handling of Complaints and Reports," the first paragraph of Article 9 and Article 10 of the materials provided;

(6) laws, rules and regulations provide for inadmissibility of other circumstances.

Legal basis:

"Market Supervision and Administration of Interim Measures for Handling Complaints and Reports"

Article IX of the complaint shall provide the following materials: (a) the complainant's name, telephone number, mailing address; (b) the name of the person being complained about (name), address; (c) the specific complaint request as well as the rights and interests of consumers Disputed facts. Complainant to take a non-written way to make a complaint, the market supervision and management department staff shall record the information specified in the preceding paragraph.

Article X entrusted to others on behalf of the complaint, in addition to providing the first paragraph of Article 9 of these measures, in addition to the materials, it shall also provide the original power of attorney and the trustee's identity. The power of attorney shall set out the entrusted matters, authority and duration, signed by the principal.