Tmall doesn't need to open for seven days and there is no reason to return it. Seven-day return without reason is Tmall's guarantee service. Consumers use Alipay to shop in Tmall. If they don't want to complete the transaction within 7 days after signing for the goods, they can apply for "no reason to return them within 7 days" (except for some goods and categories). The buyer's return does not affect the secondary sales of the merchant.

Application conditions and instructions:

1, scope of protection: the goods pointed by the buyer's refund application are within the service scope of "seven-day return without reason" (except some goods and categories);

2. Application time:

(1) The buyer shall apply within 7 days from the date of confirmation of receipt of the goods (counting from 0: 00 the next day after receipt of the logistics,17 days after 68 hours);

(2) If the buyer has asked the seller to provide the "seven-day return without reason" service within seven days, but the seller refuses, or can't contact the seller, or the seller interrupts its operation or service, it can apply to Tmall.

Extended data

Ways of safeguarding rights:

(1) On the premise of meeting the application conditions for 7-day unreasonable return, the buyer can apply to Tmall for "7-day unreasonable return" on the bought baby page;

(2) After receiving the buyer's claim of "no reason to return the goods within 7 days", Tmall has the right to request both parties to provide necessary certificates according to coordination, and make confirmation and judgment;

(3) On the same day, if the cat judges that the buyer's claim of "no reason to return goods within 7 days" is established according to relevant regulations, it has the right to notify Alipay to directly deduct the corresponding amount from the seller's Alipay account and pay it to the buyer in advance.

Freight description:

(1) Where Tmall supports or the seller promises to provide goods with unreasonable return service, if the buyer has no reason to return or refuse to sign, the round-trip freight shall be borne by the buyer. If the goods provide postage service, the buyer only bears the return freight.

(2) If it is a product quality problem, if the goods received are inconsistent with the online description, the seller shall bear the return expenses.

References:

Tmall-seven days no reason to return.