2 greetings: hello, good morning, good afternoon, good morning, good morning, good afternoon and good evening. Address forms: miss, madam, madam, chief, that gentleman, that lady, elder sister, aunt, hello. Congratulations, Happy Holidays, Merry Christmas, Happy New Year, Happy Birthday and Happy Wedding. 6 Apology: Sorry, please forgive me for disturbing you and being rude. Attendants should correctly use service terms: clear tone, soft voice, accurate and concise language, smiling, friendly attitude, paying attention to the consistency of language and expression, not looking left and right, standing upright, keeping a proper distance, staring at the triangle of face, trying to do what the guests promise, asking for instructions when they can't answer, and not arbitrarily. Speak politely.