Summary of graduation practice received by the front desk of the hotel (5 selected articles)

The internship life of grounding gas has come to an end, and I believe you have accumulated a lot of internship experience, so you need to go back and analyze and summarize this internship experience carefully. Have you figured out how to write an internship summary? The following is a summary of graduation practice (5 selected articles) collected by me for you, for reference only. Let's have a look.

summary of graduation internship received by the front desk of the hotel 1

1. Basic overview of internship

As a junior majoring in tourism English, I was honored to participate in the internship arranged by the school in my junior year. It has been nearly half a year since I applied to xx Hotel, and the internship will soon come to an end. Looking back on this period of time, this precious experience, bit by bit are the most unforgettable and unusual memories in my life. This internship in the hotel has benefited me a lot. I have learned a lot that I can't learn in class and books. More importantly, I have learned how to face the society when I leave campus as an adult. During the internship, the hotel gave me enough tolerance, support and help. Under the careful care and guidance of leaders and colleagues, I made some progress in all aspects through my unremitting efforts.

Second, the internship unit

xx is located in the endless green field, and its world-class facilities include an 18-storey luxury resort hotel, a 9-storey hotel annex, a 3-storey clubhouse, a shopping plaza, a banquet venue and a well-equipped recreation center. Set tourism, leisure and entertainment, global cuisine and hot spring spa in one.

xx Hotel is positioned as one of the most luxurious and elegant hotels in Hainan Island, with 518 spacious and comfortable rooms and suites. All rooms and suites are elegant in mood and luxurious in taste, without losing Hainan's unique customs, bringing guests a perfect holiday experience. Each room or suite has a balcony with a panoramic view of the natural scenery of the golf course and resort.

Third, the content and process of internship

I was assigned to the front desk of the front office hotel through the interview, and I had a job as a receptionist. When I reported to the department with the employee's appointment notice, I was very uneasy. I didn't know if I was qualified for this job. Hotel front desk is the facade of a hotel, the place where guests form their first impression of the hotel, and the first department to influence guests and make services. The efficiency and profit creation of a hotel basically start from the front desk of the hotel. Therefore, hotels have higher requirements for front desk staff, including employees' image, manners, basic quality, communication and understanding ability, etc. The front desk of a hotel is like the distribution center of hotel information. It can be said that the services of the front desk basically cover all the services that the hotel can provide. Therefore, in order to provide satisfactory and thoughtful services to the guests, the service personnel at the front desk of the hotel need to have sufficient understanding of the operation of various departments of the hotel.

during my study, I got a deeper understanding of some basic daily operations of hotel guests, such as how to check in and check out, and carried out practical operations. The work of the front desk mainly includes receiving visitors, selling rooms and hotel facilities, check-in, check-out and fee settlement. Of course, it also includes answering questions for guests, telephone transfer and goods transfer, and foreign currency exchange.

In addition, the front desk is the most direct contact department for guests. In many cases, the requirements of guests are not directed at the corresponding department, but the most accessible department-the front desk. For example, a towel is missing from the guest room and the hair dryer is broken. For example, if the guest wants to book a box in a Chinese restaurant, the guest may not want to communicate directly with the housekeeping department or the catering department, but choose to call the front desk directly. Therefore, the front desk has to work as the coordination center of the whole hotel. Obviously, the workload of the front desk is very large. The tourist season in Hainan is in winter, so the hotel has entered a particularly busy stage since our internship, and the occupancy rate of the hotel is often high.

In many cases, the front desk is in a very busy state. When the team reception or check-out time is concentrated, it is inevitable to face four or five or more guests at the same time. The phone keeps ringing, the children scream and cry, and the bad-tempered guests get angry and yell at each other for no reason. Even in this state, we still have to smile at each guest and try our best to provide quality service for the guests. It must be said that patience and carefulness are the hotel. As the saying goes, "the customer is God" and "the guest is always right" are well-known operating maxims in the hotel industry.

Fourth, internship summary and experience

Perhaps, in the eyes of outsiders, the work of the hotel front desk is very simple, and it is undeniable that I once thought so. In fact, this work is endless and trivial. In the past six months, I found that if I want to get out of the campus and get a job in the society, the first thing to do is to correct my own mentality and have the mentality that a social person should have. As an adult, you should be responsible and know how to pay for your actions. For their own work, whether heavy or leisure, we should actively study and work hard to complete it; For mistakes, you should face them yourself and take the initiative, not escape. As a rookie, I inevitably made many mistakes in the front desk work, but fortunately, my leaders and colleagues didn't blame me very much, giving me comfort, encouragement and great tolerance, which made me very moved.

(1) Achievements and gains

I have learned a lot these days. Apart from some basic service skills and common sense of hotel receptionists, I have also learned how to change my role in the face of employment, how to adjust my mentality, how to handle my own interests and those of my work unit, how to handle the relationship between colleagues and superiors, and also let me know what kind of service consciousness a service worker should have.

Practice is a good platform, which enables us to have a deeper understanding and cognition of the society. Only through personal experience can we understand the complexity of the society, the fierce competition and our own shortcomings. Through my internship in the hotel, I found that my outlook on life and values became more mature, and I considered things more comprehensively and cautiously. It can be said that the hotel gave me another growth. When I first started to work, I didn't adapt to the long-term standing and the back-and-forth changes of work and rest time. Every time I finished my work, I felt sore all over, and my body was really too much to eat. I thought about giving up when I was sad, but I finally persisted, and I more truly realized the difficulty of my parents earning money to support their families and their kindness to themselves.

In the past, when I was at home, my parents loved me, and when I was at school, I was cared for by teachers. I didn't seriously think about my responsibilities at all. Now when I got a job, I realized that everything was actually hard-won. On the university campus, students help each other and study hard; In the workplace, everyone will work hard to get higher pay and promotion. There is fierce competition everywhere, and stagnation is equal to backwardness. Of course, there is no denying that there is competition for motivation and there is competition for development. The position of front desk made me understand that social competition is fierce. If you want to stand on the society, you must go forward bravely and work hard.

Through this internship, I had the opportunity to learn more about the organizational structure and business operation of the hotel, met all kinds of guests, and met many good colleagues and friends. They broadened my horizons, made me more mature, and taught me how to adapt to and integrate into society. Through this internship, I have clearly realized the current employment situation, and also found my own point of convergence with society, which has made a good guide for my future employment.

(II) Problems and Shortcomings

During the whole internship, I saw my own advantages. More importantly, the internship also showed my shortcomings and shortcomings in all aspects without reservation, which made me pay attention to what I didn't pay attention to. In my future study and work, I will strive to improve my quality in all aspects, overcome my shortcomings and deficiencies, and work in the following directions:

First of all, learning is endless, the development of the times is changing rapidly, and the knowledge of various disciplines is changing with each passing day. I will make unremitting efforts to learn all kinds of knowledge, improve my ability in all aspects, and adapt to the requirements of the times.

Secondly, "the industry is good at being diligent and lazy", and in the future work, we will constantly enrich our own business knowledge and service skills, and constantly improve our practical ability by reading more, learning more and practicing more, so as to avoid the general situation that college students are arrogant, do our job well, become an excellent social person, and realize their social and personal values.

Finally, be down-to-earth, stick to it, strengthen the sense of responsibility, strengthen the sense of teamwork, try to overcome your bad mood, correct your attitude, and treat any job positively, enthusiastically and meticulously.

The internship is almost over now. It is an unforgettable day, with joy, happiness, bitterness and sadness. It is really impossible to sum up such feelings in a few words. These months are short, but the process is long and unforgettable. I will definitely sum up my internship experience carefully, develop my own advantages, improve my physical weakness, and greet a new beginning with a brand-new self.

In the next six months, I will continue to study in school and finish my studies. This precious internship experience undoubtedly laid the foundation for my future study and work. Finally, I sincerely thank all the colleagues and leaders of the hotel for their concern, care and encouragement. I have learned a lot from your. Thank xx Hotel for giving me this precious internship opportunity, and thank the hotel for its cultivation, which made me increase my knowledge and experience life. I sincerely hope that xx can get better and better. thank you Summary of graduation practice of hotel front desk reception 2

The front desk work is mainly divided into reception, room sales, check-in, check-out and fee settlement. Of course, it also includes answering questions for guests, helping them to handle service requirements, telephone transfer, TAXI call service and air ticket booking. In addition, the front desk is the direct contact department of the guests, so many requests of the guests will not be directly put forward to the floor attendant, but the department they first contact-the front desk, so the front desk will also work as the coordination center of the whole hotel. The requirements of the guests are basically the same. The lack of a hair dryer, a towel and a clothes rack are usually trivial things, but some guests will make trouble without reason. For example, when booking an air ticket, the guest himself said that he wanted to book three tickets to Beijing, and the guest signed it for confirmation. But when our front desk staff helped to book the tickets for the guests, the guest refused to admit that he had booked three tickets and asked us to refund the cost of the extra tickets. Although it was not our fault, because he had his own signature confirmation form, the hall manager still asked us to admit our mistake and refund the ticket money. I was very angry at that time, but as the saying goes, "The customer is God" and "The guest is always right" is a well-known management motto in the hotel industry, and I have deeply realized it.

at the front desk of the hotel, the work is divided into three classes: morning shift, middle shift and all-night shift, and the work is rotated and closed every week. Except for two people in the all-night class, there are three people in the morning class and three in the middle class. One of them is a full-time cashier, and the other two distribute the remaining work according to the actual workload. This arrangement is relatively loose, which can be assigned to one cashier, one person to register and sell, and the other person to be responsible for other services and contact work under heavy workload. But also can alleviate the pressure of cashier, so that cashier can be clear-headed and make no mistakes. The most important thing is that this way of working can quickly let newcomers gain experience, be guided by their shift colleagues when the workload is small, and absorb more experience and grow rapidly when the workload is heavy.

Internship is a good platform, which gives us a new understanding and familiarity with the society. Only when we have experienced it in reality will we understand that the society is so complicated and far from being as beautiful as we thought. During my internship in a hotel, for a while, I found my ideas and opinions so naive, but then I gradually let go. In college, we are just a blank sheet of paper. Only through internship can we appreciate the society and life. In this humble position at the front desk, I can feel the human feelings in the society. I have accumulated a little social experience and learned the way of life, and understood the complexity of interpersonal relationships, which is the most precious part of the whole internship process. During the whole internship, I not only saw my good side, but also magnified my shortcomings and deficiencies in all aspects without reservation, so that I paid attention to what I had never paid attention to.

obviously, the workload of the front desk is very heavy. Moreover, when the hotel receives important guests, it is usually the manager who will make a thousand instructions or even handle them personally, and never allow negligence. I have to say, patience and carefulness are the things that every hotel employee must have. Although the work in the hotel is the same every day, most of the guests come from all over the country for sightseeing, so we can feel that different regions have different cultural atmosphere. Of course, most of them come to Lin 'an from domestic tourists, so there is little exotic atmosphere.

Perhaps, in the eyes of outsiders, the work at the front desk is very simple. In fact, the procedures of this work are complicated and numerous. During these three months, I found that to do a good job, we must adjust our mentality. No matter whether the work is heavy or leisure, we should complete every job with a positive attitude instead of complaining. When you make a mistake, do everything you can to make up for it, not to escape. What I want to say is that the salary of the front desk of the hotel is generally a basic salary plus a commission. That is to say, there are many guests staying and their salary is high. This is the motivation to encourage everyone to work hard and work overtime. Summary of graduation practice of hotel reception desk 3

This practice is only to combine the theoretical knowledge learned in class with practical experience, lay a solid foundation for future course work, and is more conducive to learning, understanding and mastering professional courses. At the same time, the experience of this hotel internship will be helpful for future employment.

When I first arrived at the hotel, I felt that everything was very new. After all, it was the first time to leave school and step into social work. Everyone was very excited and had an inexhaustible energy. They all regarded the hotel as a stage to display their talents and wanted to put their theoretical knowledge and ideas into practice. But there is a difference between ideal and reality after all. When we officially went to work, we found that many things were not as simple as we thought.

is the facade of a hotel, where guests form a good impression on the hotel. Our service basically covers all the services that the hotel can provide, so it is necessary for service personnel to have enough knowledge of all departments of the hotel to provide satisfactory and thoughtful services for guests. Therefore, under the leadership of the supervisor, I asked hotel guests how to check in and check out.