The days passed silently in a blink of an eye, and the work for the next year is about to begin. I must be very touched. It's time to make a comprehensive summary of my work this year. But what should be written in the year-end summary to make people shine? The following is a short year-end summary essay of hotel restaurant staff compiled by me for you. Welcome to reading. I hope you will like it.
A brief year-end summary of hotel restaurant staff 1 Looking back at this time last year, the word "pursuing the ultimate" has been with me every day since the moment when two golden "keys" were hung on my shoulders. It's fleeting, and 20xx years of fulfilling and happy work is coming to an end. This year let me realize the true meaning of a hard work and a harvest. Diligent and down-to-earth working attitude has made me achieve some achievements in internal management and external communication of the team, which has been recognized by the leaders; The service concept of doing my best and taking care of everything makes me well received and supported by customers in all aspects of hotel operation!
This year is a year of accumulation for me, which makes me see my own shortcomings clearly and define my own direction; Next year is a creative year for me. Let me make up for my shortcomings and keep climbing the peak. Taking this opportunity, I will review the past, sum up the achievements and shortcomings of this year's work, foster strengths and avoid weaknesses, strive to make progress, and create new achievements in the new year:
First, the ideological aspect:
First of all, I am honored to be appointed as the team leader by the hotel leaders at the beginning of the year, which makes me feel very proud. At the same time, I also realized that my responsibilities were heavy, I had more things to worry about, and I also felt my shortcomings in my work. Therefore, I have always guided my thoughts and policies with the principles of "being concentric with the leaders", "being intimate with the employees" and "being enthusiastic about the guests", and constantly instilled the Kaiyuan corporate culture and the golden key service concept into myself to establish a correct outlook on life and enterprise development planning.
Second, management.
1, strengthening team building, setting a common goal, advocating a management model that encourages communication, and striving to build a team with comprehensive business skills and high work enthusiasm have always been my focus. As a grass-roots hotel manager, we should give full play to the enthusiasm of employees and improve the overall quality of the team by fully observing people, employing people, gathering people and developing people. As the executor of a hotel policy, the implementation of documents and requirements is to set an example in everything, safeguard the honor of the hotel everywhere, and consider and solve problems from a macro perspective.
2, in their own jobs, and strive to do a good job, carefully collect and adopt employee information, comprehensive and accurate understanding and grasp the ideological trends of employees; Analyze the main problems existing in the work, sum up the work experience, refine the work flow and improve the work efficiency. Report to the leader in time if there are difficulties, so that the leader can fully and accurately understand and master the actual situation of recent work and provide rectification policies.
3. Cultivate and experience the core staff of the team, so that they can help the team maintain and improve work efficiency while completing the objectives and tasks, and conscientiously implement the hotel system of each shift, and play a leading role everywhere, so as to make the internal contact of the team closer and smoother.
Third, knowledge.
With the continuous injection of fresh blood into the team, it has brought a fresh force to the team. However, whether the service foundation is solid or not determines the development and cohesion of the team, forcing me to constantly consolidate my business knowledge in my study so that it can be used for internal training of the team to meet the needs of mechanism development. At the same time, training can improve the skills and comprehensive quality of employees, thus improving the quality and efficiency of employees' work and reducing the work pressure of managers.
Although some achievements have been made in the work and recognized by leaders to varying degrees, there are still some problems and deficiencies.
1, learn the "golden key service concept". Due to my lack of professional knowledge of Golden Key, I failed to give full play to the personalized service of Golden Key in my work and failed to develop the "Golden Key" team of my team well. In next year's work, we will give full play to its key role, so as to realize the collective idea that everyone is the golden key.
I used to think that I could communicate with my colleagues smoothly with affinity and sincerity. I haven't seriously thought about the diversity of my colleagues' mentality. After going through some things, I realized that effective communication is the most important thing, especially when there are differences at work. Only good communication can achieve mutual understanding and support, and I have not done enough in this respect, and I am not good at expressing my wishes and work ideas in a roundabout way. In the future work, I will strengthen my communication skills and improve my communication skills in appropriate ways.
I have always been careful in doing things, and I have formed the habit of asking everything clearly and learning lessons before doing things. Originally, this was a good thing, but it would have a certain counter-effect, that is, I lacked the sense of innovation. Really excellent employees need to have innovative consciousness, and the continuous innovation of working methods and work efficiency will become my future working ideas.
In the new year, I set myself a new goal, that is, to study hard and learn English well, so as to enrich myself and meet the challenges in the new period with full mental state. There will be more opportunities and competition waiting for me next year. For the future development, I will make my own career development plan according to the actual situation and go on step by step. At the same time, it will also correct the shortcomings in the past work, do a good job, and contribute to enterprise development and team building. At the same time, I will set high standards for myself under the leadership of the new leader next year and do better in my future work.
A brief year-end summary of hotel restaurant staff 2 In the sound of fireworks and firecrackers, we happily bid farewell to xx years. In the past xx years, the performance of our hotel has made great progress, and our hotel work has also made great progress in performance and management under the leadership of hotel leaders, which has always been our most important thing. Looking back on xx years, my work is not bad, so in the new year, I will learn from the experience and lessons of xx years and achieve better results!
This year, I got two things, one is a friend. I have two good friends now. One is my first friend in this school. She is stupid and careless. I am very happy and relaxed with her, and I am a good friend. The other, for me, is a bosom friend. She and I are often similar in some ways. When we are together, we always talk a lot and often talk late. I have experienced a lot of things with her emotionally. At that time, we shared happiness and pain and explained to each other. Later, she harvested her own happiness, and now it is sweet. I am very grateful to her. She always pulls me back to reality. If it weren't for her, I would be addicted to my dreams. If it weren't for her, I would get deeper and deeper, and it would be worse in the end. So I am very grateful to her. Here I wish my friends well and hope they will continue to be happy in the new year.
Another thing is a feeling of pain and happiness. I remember falling in love with him is the second week after school, but I know it is impossible to be together with him. Because, really, he and I are completely different worlds, just like two parallel lines just let me meet him at a point by chance, and one day he and I will return to the original track and revert to two parallel lines. I think he and I have only one thing in common, that is, we both think that falling in love is a very troublesome thing. Falling in love with him, from the beginning, was just a monologue directed and performed by me. I staged a monologue on the empty stage of the unmanned theater. He brought me a lot of happiness. I often quarreled with him at first, and I was very happy every day. I cried for him for more than two hours; I also suffered for him, and I understood what pain is for the first time; He also made me understand many things and made me grow a lot. Now that the monologue is over, tidy up, he left me a lot of things, a song I wrote to commemorate this relationship, a blog full of feelings and memories of him, some photos and many good memories. I think it's enough for me! I remember I said in a movie that loving someone is not necessarily around him, as long as he is happy. So I wish him happiness!
It was my year. Experienced a lot and gained a lot. Happy, bitter, sad and happy. It is because of these that I enriched this year and made my youth more colorful. In the new year, I hope my youth will be more colorful and happier every day! I also wish my friend and him a happy life every day!
Summing up the work of the year, although some progress and achievements have been made, there are still some shortcomings in some aspects. For example, there are not many creative work ideas, and individual work is not perfect enough, which needs to be improved in future work. In the new year, I will seriously study various policies and regulations, strive to make my ideological consciousness and work efficiency reach a new level in an all-round way, and make greater and greater contributions to the development of the hotel!
The staff of the hotel restaurant briefly summarized the three rooms at the end of the year. If it flies, a year will pass quickly. In the past year, I have been in contact with this industry and I am quite touched. Finally, I summarized it.
First, through professional quality training:
I set up a correct view of employment and changed the negative idea that being a catering waiter has no future; I have established the idea of doing what I do and loving what I do. I know whether a person has made a difference is not what kind of occupation he is engaged in, but whether he tries his best to do his job well. Have my willingness to work and correct my work attitude; Knowing the qualities that a successful waiter should have can enhance his work consciousness and make him determined to be a qualified waiter with ideals, morality, knowledge and discipline.
Second, through the training of service skills.
I learned the principle of serving the guests. Procedures for serving guests and working rules in service; Production procedures of banquet dishes; The skill of pallet and the walking speed of end support; Precautions for laying the table; The key point of changing ashtray; Tips for ordering food, writing menu, canceling dishes and selling vegetables; Basic methods, procedures and common sense of drinking water; The corresponding skills of handling guest complaints and service emergencies; Preparations for the opening and closing of the restaurant, as well as various service etiquette, food and beverage hygiene knowledge, fire protection knowledge and so on. It laid the foundation for me to become an excellent waiter.
Third, how to be a good waiter Through this training, I summarized the following points: I want to learn from my colleagues.
Love your job: When you love your job, you will do it happily and easily. We want people who eat to get health, energy and good service. You can make ordinary work extraordinary. The people that enterprises need most are people who love their jobs.
2. Get familiar with work standards and methods quickly: If you want to win for your own enterprise and yourself in the fierce competition, you must be able to work as soon as possible, be competent and improve work efficiency.
3. Take an active part in all kinds of job training: Training and learning are the progress and development of Quan Yuan.
4. Be diligent: Catering work is mainly the work at hand, usually not too heavy, and it will not be exhausted if you do too much. So we should be diligent in our legs, eyes, hands and heart. Take the initiative to work and find a job. The sentence "Nothing is difficult in the world" tells a profound truth. As long as you are diligent and successful, the door will open for you.
5. Be confident: Compared with money, power and background, self-confidence is the most important. Self-confidence can help people overcome all kinds of obstacles and difficulties and believe that they are the best.
6. Learn to be a man: To be a man is to be a dedicated, grateful, helpful and professional person. If you are sincere and earnest, your career will be more successful.
7. Responsibility: put the interests of the company first and be responsible for your own work; Be responsible for the guests and provide them with quality products and services; It means "no respect". Even if no one is supervising you, you will do your job carefully. This is a sign of responsibility.
8. Face the unfairness in work with a normal heart: there is no absolute fairness in work, and opportunities are always equal in front of hard-working people. Without a certain ability to withstand setbacks, how can we provoke the girders in the future?
9. Team: Playing team spirit is the consistent pursuit of enterprises. The work of catering enterprises is composed of various divisions of labor and needs the cooperation of team members. Employees and enterprises with team spirit and good cooperation are more successful.
10, make progress every day: many successful people make a mickle. Innovation every day is leading; Do a little more every day, that is, towards a bumper harvest; A little progress every day means success.
Finally, I hope I can achieve my goal in the coming year. I hope I will work harder next year and take my destiny into my own hands.
Hotel Restaurant Staff Profile Year-end Summary 4 Every employee working in a hotel should directly face the guests, so our employees' working attitude and service quality reflect the service level and governance level of a hotel. The cashier is the core part of this hotel. I know that my responsibility is great and my negligence will bring economic losses to the hotel. Therefore, in my work, I do every job conscientiously and responsibly, and actively learn more professional knowledge from other colleagues to strengthen my professional level. Only in this way can we make further progress in our business knowledge and service skills, and we can better provide quality services to our guests and make them overjoyed.
There is a saying that is very good! Elimination is really not because you are incompetent, but whether you care about your job. Yes, it's not that you are not qualified for this job, but that you don't like it, so you can't do it well. Everyone is really dissatisfied with their present situation, but why are some of these humble jobs successful, while others are getting worse every day, and the final result is to be eliminated. It's very simple, that is, different attitudes towards work.
In the process of communicating with guests, we should pay attention to etiquette and politeness. It's impolite to stare at a guest all the time when talking with him. We should keep eye contact with our guests from time to time. Listen to the guest's opinions, don't interrupt the guest's speech, and nod your head constantly during the listening to show your respect for the guest. Smile when facing the guests, especially when the guests criticize us, we must keep smiling. No matter how angry the guests are, our smiling faces will "put out the fire" for the guests, and many problems will be solved. As long as we keep smiling, we will get unexpected results. In my opinion, only by paying attention to details, starting from small things and starting from small things will we make our work better.
Hotels are like a big family, unpleasant little things will inevitably happen at work, so in daily work and life, I always pay attention to my words and deeds, take the initiative to deal with colleagues, respect others and win respect for myself. Everything goes well at home. Only in this way can our hotel make great progress.
In these days, I have grown a lot and learned a lot, but I have also deeply realized and realized the shortcomings.
1. The service lacks flexibility and initiative and is afraid of making mistakes.
2. When encountering unexpected events, I lack good psychological quality and can't handle things calmly.
The new year is about to begin, and I will be down-to-earth and do things seriously under the leadership of hotel leaders. Actively cooperate with the foreman, supervisor and leader to complete all the work, strive to improve their comprehensive quality, improve service quality, correct those deficiencies, strive for better development on the excellent platform of the group, and contribute their own modest contribution to the prosperity of the hotel.
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